CHAPTER 14: CONTROLLING
[Link] control management function ensures that ________ in an organization.(2
Points)
plans are made
goals are set
goals are met
plans are realistic
2.A major part of the controlling function of management is to ________.(2
Points)
correct performance problems
formulate strategies
structure an organization
set standards
[Link] more a control system helps an organization ________, the more
successful it is judged to be.(2 Points)
meet its goals
help employees be productive
make a profit
help employees achieve job satisfaction
[Link] value of the controlling function is seen in three specific areas: planning,
________.(2 Points)
empowering employees, and protecting the workplace
protecting employees, and protecting the workplace
protecting employees, and empowering the workplace
organizing, and leading
[Link] is the ________ in the management process.(2 Points)
final step
least important step
first step
most important step
[Link] compares ________ to see if goals are being achieved.(2 Points)
planned performance to standard performance
standard performance to ideal performance
actual performance to planned performance
actual performance to competitor performance
[Link] controlling can help managers who are afraid to delegate authority
________.(2 Points)
minimize employee empowerment
empower their employees
set their goals
maximize risk
[Link] controlling function helps managers protect an organization's ________.(2
Points)
standing
assets
reputation for honesty
good name
[Link] first step in the control process is to ________.(2 Points)
compare a standard against an ideal
compare performance against a standard
take action
measure actual performance
[Link] always use these for performance standards during the control
process.(2 Points)
standards developed by performance experts
goals created during the planning process
plans created during the planning process
generic performance standards for the industry
11.A manager measuring actual performance is like a teacher ________.(2 Points)
making an assignment
helping a student study for a test
grading a test
composing a test
[Link] stands for management by ________.(2 Points)
walking around
written action
work action
work area
[Link] advantage of management by walking around is ________.(2 Points)
personal contact
obtrusiveness
objectivity
perceptual biases
[Link] has a taped record of this one-on-one meeting with his boss.(2 Points)
a statistical report
MBWA
an oral report
a written report
[Link]'s whole work section that consists of three work groups was assessed by
this method of performance measurement and informally judged to be "creative,
innovative, hard-working, and fun-loving."(2 Points)
oral report
MBWA
statistical report
written report
[Link] forms of performance measurement provide the best and most immediate
forms of feedback.(2 Points)
oral report and written report
statistical report and MBWA
written report and statistical report
MBWA and oral report
[Link] managers choose to measure largely determines an organization's
________.(2 Points)
structure
leaders and leadership style
image
goals
[Link] second step in the control process is to ________.(2 Points)
compare performance against a standard
take action
measure actual performance
compare a standard against an ideal
[Link] carry out the second step of the control process, managers at an electric
shaver company need to compare the number of actual shavers sold to
________.(2 Points)
sales totals from last year
a competitor's sales totals
the number of possible shaver customers
planning goals for sales totals
[Link] the second step of the control process, actual performance can be considered
acceptable as long as the performance doesn't fall ________.(2 Points)
short of goals by more than 15 percent
outside of an acceptable range of variation
inside of an acceptable range of variation
short of goals by more than 30 percent
[Link] third step in the control process is to ________.(2 Points)
take action
measure actual performance
compare a standard against an ideal
compare performance to a standard
[Link] an extended period of unseasonably warm and sunny weather, revenues
are down sharply during the month of November at an indoor tennis club. The best
strategy for the club manager is to ________.(2 Points)
do nothing
raise hourly rates to increase revenue
change her monthly goals for December
run a sale on hourly rates
[Link] to a recent construction of an upscale housing community near a tennis
club, customer use has skyrocketed during the year and the club is operating at all-
time high levels, far beyond the goals set the previous year. The best strategy for
the manager is to ________.(2 Points)
do nothing
advertise
change goals for the following year
run a sale to increase customers
24.
Immediate corrective action is designed ________.(2 Points)
to get to the root cause of the problem
to shake up the organization
to punish employees for poor performance
to get performance back on track
[Link] many cases, immediate corrective action rather than basic corrective action is
taken by managers because they ________.(2 Points)
lack time
lack information
want to be thorough
don't understand the situation
[Link] might a manager be justified in revising a standard rather than taking
corrective action to remedy a significant performance deviation?(2 Points)
when the standard is unrealistic
when performance falls far short of the standard
when performance falls slightly short of the standard
when performance exceeds the standard
[Link] kind of control takes place before the actual work is carried out?(2 Points)
recurrent
feedforward
concurrent
feedback
28.A cell phone maker tests its new model with a sample audience when it is fully
operational. What kind of control is this?(2 Points)
feedback control
concurrent control
pre-market control
feedforward control
[Link] kind of control takes place while the actual work is carried out?(2 Points)
feedback
feedforward
reverse
concurrent
[Link] supervision of employees is a form of ________ control.(2 Points)
ineffective
feedforward
feedback
concurrent
31.A comedy show producer has a read-through of a half-written show in which
actors, writers, producers, and the director are free to make comments and
changes as the show progresses. What kind of control is being used?(2 Points)
feedback control
concurrent control
spontaneous control
feedforward control
32.A fast food restaurant is querying prospective customers about the features they
would like to see in a new panini sandwich. What kind of control is being used?(2
Points)
feedforward control
concurrent control
feedback control
anticipation control
[Link] kind of control takes place after the actual work has been carried out?(2
Points)
feedforward
forward
concurrent
feedback
34.A basketball coach showing players how to position themselves on the court
during practice is carrying out ________, a form of concurrent control.(2 Points)
indirect supervision
unstructured supervision
feedback supervision
direct supervision
[Link] advantage of feedback control is that it improves ________.(2 Points)
employee-employee relations
motivation
productivity
employee-manager relations
[Link] a budget is formulated, it is being used as a(n) ________ tool.(2 Points)
organizing
planning
leadership
controlling
[Link] carry out the second step of the control process, managers at an electric
shaver company need to compare the number of actual shavers sold to
________.(2 Points)
A) a competitor's sales totals
B) planning goals for sales totals
C) sales totals from last year
D) the number of possible shaver customers
[Link] is the ________ in the management process.(2 Points)
A) first step
B) final step
C) most important step
D) least important step
[Link] kind of control takes place before the actual work is carried out?(2 Points)
A) feedback
B) concurrent
C) recurrent
D) feedforward
[Link] controlling can help managers who are afraid to delegate authority
________.(2 Points)
A) empower their employees
B) set their goals
C) maximize risk
D) minimize employee empowerment
[Link] managers choose to measure largely determines an organization's
________.(2 Points)
A) goals
B) structure
C) image
D) leaders and leadership style
[Link] controlling function helps managers protect an organization's ________.(2
Points)
A) reputation for honesty
B) assets
C) standing
D) good name
[Link] third step in the control process is to ________.(2 Points)
A) measure actual performance
B) compare a standard against an ideal
C) take action
D) compare performance to a standard
[Link] is the most informal form of performance measurement.(2 Points)
A) oral reports
B) written reports
C) statistical reports
D) personal observation
[Link] kind of performance measurement method is fast and is a good platform for
feedback, yet it can be private and scheduled for a single employee ahead of time.(2
Points)
A) written report
B) MBWA
C) oral report
D) statistical report
[Link] kind of control takes place while the actual work is carried out?(2 Points)
A) feedback
B) concurrent
C) reverse
D) feedforward
[Link] first step in the control process is to ________.(2 Points)
A) take action
B) measure actual performance
C) compare performance against a standard
D) compare a standard against an ideal
12.A major part of the controlling function of management is to ________.(2
Points)
A) formulate strategies
B) set standards
C) correct performance problems
D) structure an organization
13.A fast food restaurant is querying prospective customers about the features they
would like to see in a new panini sandwich. What kind of control is being used?(2
Points)
A) concurrent control
B) feedback control
C) feedforward control
D) anticipation control
[Link] second step in the control process is to ________.(2 Points)
A) compare a standard against an ideal
B) measure actual performance
C) compare performance against a standard
D) take action
[Link] compares ________ to see if goals are being achieved.(2 Points)
A) planned performance to standard performance
B) standard performance to ideal performance
C) actual performance to competitor performance
D) actual performance to planned performance
[Link] value of the controlling function is seen in three specific areas: planning,
________.(2 Points)
A) organizing, and leading
B) protecting employees, and empowering the workplace
C) protecting employees, and protecting the workplace
D) empowering employees, and protecting the workplace
17.A well-run company that has well-thought-out plans, motivated and productive
workers, and an efficient organizational structure ________.(2 Points)
A) always attains its goals
B) may not always be attaining its goals
C) rarely attains its goals
D) has no reason to monitor its performance
[Link] more a control system helps an organization ________, the more
successful it is judged to be.(2 Points)
A) make a profit
B) help employees achieve job satisfaction
C) meet its goals
D) help employees be productive
[Link] has a taped record of this one-on-one meeting with his boss.(2 Points)
A) a statistical report
B) an oral report
C) MBWA
D) a written report
[Link] advantage of management by walking around is ________.(2 Points)
A) perceptual biases
B) obtrusiveness
C) personal contact
D) objectivity
21. Managers always use these for performance standards during the control
process.(2 Points)
A) goals created during the planning process
B) plans created during the planning process
C) generic performance standards for the industry
D) standards developed by performance experts
22.A balanced scorecard approach creates goals in four key performance areas and
assesses ________.(2 Points)
A) whether all four goals are met
B) whether all four goals are met equally
C) whether any of the four goals are met
D) which goals are exceeded