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How to Write a Complaint Letter

The document outlines the essential rules for writing a complaint letter, including the sender and recipient's details, a clear presentation of the problem, and a request for a response. It provides a sample complaint letter regarding a delayed sofa delivery, detailing the issue and a proposed resolution timeline. Additionally, it emphasizes the importance of proper presentation and documentation when sending the letter.

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14 views3 pages

How to Write a Complaint Letter

The document outlines the essential rules for writing a complaint letter, including the sender and recipient's details, a clear presentation of the problem, and a request for a response. It provides a sample complaint letter regarding a delayed sofa delivery, detailing the issue and a proposed resolution timeline. Additionally, it emphasizes the importance of proper presentation and documentation when sending the letter.

Translated by

ScribdTranslations
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

ARTUR GONÇALVES SCHOOL

TORRES NOVAS

HOW TO WRITE A COMPLAINT LETTER

It is important that a complaint letter respects certain


essential rules:
The name and address of the sender (who is writing the letter);

The name and address of the recipient (to whom it is addressed)


complaint)
The place and the date;

A brief and clear presentation of the problem that led you to


to write
The deadline you propose for resolving the problem;
What do you plan to do if this request is not fulfilled?
avoid threats and insults
A request for a response;
Reference to any documents that you attach to the letter
(invoices, receipts, contracts...)
Signature

Note:

It is also advisable to be careful with the presentation of the letter:

Type it on a typewriter or a computer to make it easier to read;


It must be registered and sent with acknowledgment of receipt;

Carefully keep a copy (a photocopy of the already signed letter) and,


if you deliver by hand, ask the recipient to sign it, with the mention
I received on ___/___/___
If it is a company or another entity, it must also be
stamped
(Name and complete address of the sender)
Anthony Louis Guimarães
Berlengas Street, 18
2675-000 ODIVELAS
Tel. 21 9310000 (if you wish to contact by phone)

(Full name and address of the recipient)


MOBILEX, LDA.
Island of Pessegueiro Street, 12
2675-000ODIVELAS

(Location and date)


Odivelas, 10 de Novembro de 2003

Registered letter with acknowledgment of receipt

(Brief description of the subject of the letter)


Assunto:demora na entrega de sofá.

Dear Sir(s),

(Background: brief description of the facts that led to the sending of the letter)

On October 16th, I went to your establishment, located at the above address.


indicated, with the intention of purchasing a sofa. After choosing the model that interested me,
I signed the order note and paid the required deposit of 100 € (one hundred euros). On the day
21, the ordered sofa was delivered to me, but after a brief inspection, I realized that it had
a defect: one of the feet was cracked.

(Characterization of the current situation)

Given such fact, I refused the sofa, requesting that another copy be delivered to me.
good condition, as soon as possible. However, despite being told that there wouldn't be
the problem is that the delivery would be made, at the latest, by the end of the month, I am still waiting
wait.

Clear exposition of what is intended


As is evident, the delay in resolving the issue has caused various disruptions.
to my family. Therefore, I am here to demand that the sofa be delivered to me, without fail, within the
next 8 days. Otherwise, I intend to cancel the said order and demand the return of the
signal.

(Closure)
Without another topic for the moment,
(Signature)
António Luís Gomes

(Enumeration of attached document copies)


Attachments: photocopies of the order note and the receipt of the deposit.
Adapted from 180 Letter Models, ProTeste, 1999

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