Microsoft Customer Agreement

This Microsoft Customer Agreement (the “Agreement”) is between Customer and Microsoft
and consists of these General Terms, the DPA, the applicable Product Terms and SLAs, and
any additional terms Microsoft presents when an order is placed. This Agreement takes
effect when the Customer accepts it, applies to any order under this Agreement, and
supersedes any end user license agreement that accompanies a Product. The individual who
accepts the Agreement represents that they are authorized to enter into this Agreement on
behalf of Customer. Capitalized terms have the meanings given under “Definitions.”

General Terms
License to use Microsoft Products
a. Licenses for Products. Products are licensed and not sold. Upon Microsoft’s
acceptance of each order and subject to Customer’s compliance with this Agreement,
Microsoft grants Customer a nonexclusive and limited license to use the Products
ordered as provided in this Agreement. These licenses are solely for Customer’s own use
and business purposes and are nontransferable except as expressly permitted under this
Agreement or applicable law.
b. Duration of licenses. Online Services and some Software are licensed on a
subscription basis for a specified period of time. Subscriptions expire at the end of the
applicable subscription period unless renewed. Some Subscriptions renew automatically
until canceled. The Subscription term for Online Services that are billed in arrears based
on usage is the same as the billing period unless otherwise specified in the Product
Terms. Perpetual Software licenses become perpetual upon payment in full.
c. End Users. Customer will control access to, and use of, the Products by End Users and
is responsible for any use of the Products that does not comply with this Agreement.
d. Affiliates. Customer may order Products for use by its Affiliates. If it does, the licenses
granted to Customer under this Agreement will apply to such Affiliates, but Customer will
have the sole right to enforce this Agreement against Microsoft. Customer will remain
responsible for all obligations under this Agreement and for its Affiliates’ compliance with
this Agreement.
e. Reservation of Rights. Microsoft reserves all rights not expressly granted in this
Agreement. Products and Services Deliverables are protected by copyright and other
intellectual property laws and international treaties. No rights will be granted or implied
by waiver or estoppel. Rights to access or use a Product on a device do not give
Customer any right to implement Microsoft patents or other Microsoft intellectual
property in the device itself or in any other software or devices.
f. Restrictions. Except as expressly permitted in this Agreement or Product
documentation, Customer must not (and is not licensed to):
(i) reverse engineer, decompile, or disassemble any Product or Services Deliverable, or
attempt to do so (except where applicable law permits despite this limitation);
(ii) install or use non-Microsoft software or technology in any way that would subject
Microsoft’s intellectual property or technology to any other license terms;
(iii) work around any technical limitations in a Product or Services Deliverable or
restrictions in Product documentation;
(iv) separate and run parts of a Product or Services Deliverable on more than one
device;
(v) upgrade or downgrade parts of a Product at different times;
(vi) transfer parts of a Product separately; or

Microsoft Customer Agreement:

Page 1 of 11
 (vii) distribute, sublicense, rent, lease, or lend any Products or Services
Deliverables, in whole or in part, or use them to offer hosting services to a third
party.
g. License transfers. Customer may only transfer fully-paid, perpetual licenses to (1) an
Affiliate or (2) a third party solely in connection with the transfer of hardware to which, or
employees to whom, the licenses have been assigned as part of (a) a divestiture of all or
part of an Affiliate or (b) a merger involving Customer or an Affiliate. Upon such transfer,
Customer must uninstall and discontinue using the licensed Product and render any
copies unusable. Customer must provide the transferee a copy of these General Terms,
the applicable Product Terms and any other documents necessary to show the scope,
purpose and limitations of the licenses transferred. Attempted license transfers that do
not comply with this section are void.
h. Customer Eligibility. Customer agrees that if it is purchasing academic, government or
nonprofit Products, Customer meets the respective eligibility requirements
([Link] Microsoft reserves the right to verify eligibility and
suspend Product use if requirements are not met.
Professional Services
a. Performance of Professional Services. Upon Microsoft’s acceptance of each
Statement of Services and subject to Customer’s compliance with this Agreement,
Microsoft will perform the Professional Services ordered as provided in this Agreement
and the applicable Statement of Services.
b. Fixes. Each Fix is licensed under the same terms as the Product to which it applies. If a
Fix is not provided for a specific Product, any use rights Microsoft provides with the Fix
will apply.
c. Pre-existing Work. All rights in any computer code or other written materials a party
develops or obtains independent of this Agreement (“Pre-existing Work”) will remain the
sole property of the party providing it. Each party may use, reproduce, and modify the
other party’s Pre-existing Work only as needed to perform obligations related to
Professional Services.
d. Services Deliverables. Subject to Customer’s compliance with this Agreement,
Microsoft grants Customer a non-exclusive, limited license to use and modify the
Services Deliverables as provided in this Agreement, including, without limitation, the
reservation of rights, restrictions, and license transfer provisions under the section
entitled License to use Microsoft Products. These licenses are solely for Customer’s own
use and business purposes in connection with its use of Products and are
nontransferable except as expressly permitted under this Agreement or applicable law.
e. Affiliates’ rights to Services Deliverables. Customer may sublicense its rights in
Services Deliverables to its Affiliates, but Customer’s Affiliates may not sublicense these
rights. Customer is liable for ensuring its Affiliates’ compliance with this Agreement.
Non-Microsoft Products
Non-Microsoft Products are provided under separate terms by the Publishers of such
products. Customer will have an opportunity to review those terms prior to placing an order
for a Non-Microsoft Product through a Microsoft online store or Online Service. Microsoft is
not a party to the terms between Customer and the Publisher. Microsoft may provide
Customer’s contact information and transaction details to the Publisher. Microsoft makes no
warranties and assumes no responsibility or liability whatsoever for Non-Microsoft Products.
Customer is solely responsible and liable for its use of any Non-Microsoft Product.
Verifying compliance
a. Verification process. Customer must keep records relating to Products it and its
Affiliates use or distribute. At Microsoft’s expense, Microsoft may verify Customer’s and
its Affiliates’ compliance with this Agreement at any time upon 30 days’ notice. Microsoft
may engage an independent auditor under nondisclosure obligations to perform the
verification. Customer must promptly provide any information and documents that

Microsoft Customer Agreement:

Page 2 of 11
 Microsoft or the auditor reasonably requests related to the verification and visual access
to systems running the Products. All information and reports related to the verification
process will be Confidential Information and used solely to verify compliance.
b. Remedies for non-compliance. If verification reveals any unlicensed use, Customer
must, within 30 days, order sufficient licenses to cover the period of its unlicensed use.
Without limiting Microsoft’s other remedies, if unlicensed use is 5% or more of
Customer’s total use of all Products, Customer must reimburse Microsoft for its costs
incurred in verification and acquire sufficient licenses to cover its unlicensed use at
125% of the then-current Customer price or the maximum allowed under applicable law,
if less.
Data Protection and Processing
Microsoft and its Affiliates, and their respective agents and subcontractors, will process
Customer Data, Personal Data, and Professional Services Data as provided in this Agreement
and the DPA, which is incorporated by reference. Before providing Personal Data to
Microsoft, Customer will obtain all required consents from third parties (including Customer’s
contacts, Partners, distributors, administrators, and employees) under applicable privacy
and data protection laws.
Confidentiality
a. Confidential Information. “Confidential Information” is non-public information that is
designated “confidential” or that a reasonable person should understand is confidential,
including, but not limited to, Customer Data, Professional Services Data, the terms of this
Agreement, and Customer’s account authentication credentials. Confidential Information
does not include information that (1) becomes publicly available without a breach of a
confidentiality obligation; (2) the receiving party received lawfully from another source
without a confidentiality obligation; (3) is independently developed; or (4) is a comment
or suggestion volunteered about the other party’s business, products, or services.
b. Protection of Confidential Information. Each party will take reasonable steps to
protect the other’s Confidential Information and will use the other party’s Confidential
Information only for purposes of the parties’ business relationship. Neither party will
disclose Confidential Information to third parties, except to its Representatives, and then
only on a need-to-know basis under nondisclosure obligations at least as protective as
this Agreement. Each party remains responsible for the use of Confidential Information
by its Representatives and, in the event of discovery of any unauthorized use or
disclosure, must promptly notify the other party. The Product Terms and DPA provide
additional terms regarding the disclosure and use of Customer Data.
c. Disclosure required by law. A party may disclose the other’s Confidential Information
if required by law, but only after it notifies the other party (if legally permissible) to
enable the other party to seek a protective order.
d. Residual information. Neither party is required to restrict work assignments of its
Representatives who have had access to Confidential Information. Each party agrees
that the use of information retained in Representatives’ unaided memories in the
development or deployment of the parties’ respective products or services does not
create liability under this Agreement or trade secret law, and each party agrees to limit
what it discloses to the other accordingly.
e. Duration of Confidentiality obligation. These obligations apply: (1) for Customer
Data, until it is deleted from the Online Services; and (2) for all other Confidential
Information, for a period of five years after a party receives the Confidential Information.
Warranties
a. Limited warranties and remedies. To the extent permitted by applicable law, the
remedies below are Customer’s sole remedies for breach of the warranties provided in
this section, and Customer waives any warranty claims not made during the applicable
warranty period.

Microsoft Customer Agreement:

Page 3 of 11
 (i) Online Services. Microsoft warrants that each Online Service will perform in
accordance with the applicable SLA during Customer’s use. Customer’s remedies for
breach of this warranty are described in the SLA.
(ii) Software. Microsoft warrants that the Software version that is current at the time
Customer acquires it will perform substantially as described in the applicable Product
documentation for one year from the date Customer acquires a license for that
version. If it does not, and Customer notifies Microsoft within the warranty term,
Microsoft will, at its option, (1) return the amount Customer paid for the Software
license or a prorated portion of the applicable subscription fee or (2) repair or replace
the Software.
(iii) Professional Services. Microsoft warrants that it will perform Professional
Services with the applicable professional standard of care and skill in the industry. If
Microsoft fails to do so, and Customer notifies Microsoft within 90 days from the
completion of the work giving rise to the warranty claim, then Microsoft will, at its
discretion, either re-perform the Professional Services or return the amount Customer
paid for them.
b. Exclusions. The warranties in this Agreement do not apply to problems caused by
accident, abuse, or use inconsistent with this Agreement or applicable documentation,
including failure to meet minimum system requirements. These warranties do not apply
to free, trial, preview, or prerelease products, or to components of Products that
Customer is permitted to redistribute.
c. Disclaimer. Except for the limited warranties above or as required by applicable law,
Microsoft provides no other warranties or conditions and disclaims any other express,
implied, or statutory warranties and conditions, including warranties and conditions of
quality, title, non-infringement, merchantability, and fitness for a particular purpose.
Professional Services that are provided without charge are provided “AS IS,” WITHOUT
ANY WARRANTY OR CONDITION.
Defense of third-party claims
The parties will defend each other against the third-party claims described in this section
and will pay the amount of any resulting adverse final judgment or approved settlement, but
only if the defending party is promptly notified in writing of the claim and has the right to
control the defense and any settlement of it. The party being defended must provide the
defending party with all requested assistance, information, and authority. The defending
party will reimburse the other party for reasonable out-of-pocket expenses it incurs in
providing assistance. This section describes the parties’ sole remedies and entire liability for
such claims.
a. By Microsoft. Microsoft will defend Customer against any third-party claim to the extent
it alleges that a Product or Services Deliverable made available by Microsoft for a fee
and used within the scope of the license granted under this Agreement (unmodified from
the form provided by Microsoft and not combined with anything else), misappropriates a
trade secret or directly infringes a patent, copyright, trademark, or other proprietary
right of a third party. If Microsoft is unable to resolve a claim of misappropriation or
infringement, it may, at its option, either (1) modify or replace the Product or Services
Deliverable with a functional equivalent or (2) terminate Customer’s license and refund
any license fees (less depreciation for perpetual licenses), including amounts paid in
advance for unused consumption for any usage period after the termination date.
Microsoft will not be liable for any claims or damages due to Customer’s continued use of
a Product or Services Deliverable after being notified to stop due to a third-party claim.
b. By Customer. To the extent permitted by applicable law, Customer will defend
Microsoft and its Affiliates against any third-party claim to the extent it alleges that: (1)
any Customer Data or Non-Microsoft Product hosted in an Online Service by Microsoft on
Customer's behalf misappropriates a trade secret or directly infringes a patent,
copyright, trademark, or other proprietary right of a third party; or (2) Customer’s use of
any Product or Services Deliverable, alone or in combination with anything else, violates
the law or harms a third party.

Microsoft Customer Agreement:

Page 4 of 11
Limitation of liability
Subject to the Exclusions, Exceptions and Applicability provisions in subsections e, f, and g,
each party’s liability to the other party for each Product or Professional Service provided
under this Agreement is limited to direct damages finally awarded, not to exceed an amount
determined as follows:
a. Perpetual Licenses. For each Product licensed on a perpetual basis, each party’s
maximum, aggregate liability is the amount Customer paid for the applicable licenses.
b. Subscriptions. For each Product licensed on a subscription basis, each party’s
maximum, aggregate liability is the total amount of subscription fees Customer paid to
use the Product during the 12 months preceding the most recent incident giving rise to
the claim(s).
c. Professional Services. For Professional Services, each party’s maximum, aggregate
liability is the amount Customer paid for the applicable Professional Services.
d. Free offers and distributable code. For Products or Professional Services provided
free of charge, and code that Customer is authorized to redistribute to third parties
without separate payment to Microsoft, Microsoft’s liability is limited to direct damages
finally awarded up to US$5,000.
e. Exclusions. In no event will either party be liable for indirect, incidental, special,
punitive, or consequential damages; loss of revenue, profits, or anticipated savings
(whether direct or indirect); or loss of use, loss of business information, or interruption of
business, however caused or on any theory of liability.
f. Exceptions. No limitation or exclusions under this Agreement will apply to liability
arising out of either party’s (1) confidentiality obligations (except for all liability related
to Customer Data and Professional Service Data, which will remain subject to the
limitations and exclusions above); (2) obligations under the section entitled Defense of
Third-Party Claims; or (3) violation of the other party’s intellectual property rights.
g. Applicability. To the extent permitted by applicable law, the limitations, exclusions,
and exceptions set forth in this Limitation of Liability section apply to all claims and
damages under or relating to this Agreement or the Products or Professional Services
provided under this Agreement, including, without limitation, breach of contract, breach
of warranty, strict liability, and negligence and other torts, even if the parties knew or
should have known about the possibility of the damages.
Partners
a. Selecting a Partner. Customer may authorize a Partner to place orders on Customer’s
behalf and manage Customer’s purchases by associating the Partner with its account. If
the Partner’s distribution right is terminated, Customer must select an authorized
replacement Partner or purchase directly from Microsoft. Partners and other third parties
are not agents of Microsoft and are not authorized to enter into any agreement with
Customer on behalf of Microsoft.
b. Partner Administrator privileges and access to Customer Data. If Customer
purchases Online Services from a Partner, Customer may choose to provide that Partner
with administrator privileges. Customer consents to Microsoft and its Affiliates providing
that Partner with Customer Data and Administrator Data for purposes of provisioning,
administering, and supporting (as applicable) the Online Services. Partner may process
such data according to the terms of Partner’s agreement with Customer, and its privacy
commitments may differ from Microsoft’s. Customer appoints Partner as its agent for
purposes of providing and receiving notices and other communications to and from
Microsoft. Customer may terminate the Partner’s administrative privileges at any time.
c. Product Support. Partners may provide support for Products and other value-added
services, and Partner is responsible for the performance of any services it provides. If
Customer purchases Microsoft Support Services through a Partner, Microsoft will be
responsible for the performance of those services subject to the terms of this
Agreement.

Microsoft Customer Agreement:

Page 5 of 11
Pricing and payment
If Customer orders from a Partner, the Partner will set Customer’s pricing and payment
terms for that order, and Customer will pay the amount due to the Partner. Pricing and
payment terms related to orders placed by Customer directly with Microsoft are set by
Microsoft, and Customer will pay the amount due as described in this section.
a. Payment method. Customer must provide a payment method or, if eligible, choose to
be invoiced for purchases made on its account. By providing Microsoft with a payment
method, Customer (1) consents to Microsoft’s use of account information regarding the
selected payment method provided by the issuing bank or applicable payment network;
(2) represents that it is authorized to use that payment method and that any payment
information it provides is true and accurate; (3) represents that the payment method
was established and is used primarily for commercial purposes and not for personal,
family or household use; and (4) authorizes Microsoft to charge Customer using that
payment method for orders under this Agreement.
b. Invoices. Microsoft may invoice eligible Customers. Customer’s ability to elect payment
by invoice is subject to Microsoft’s approval of Customer’s financial condition. Customer
authorizes Microsoft to obtain information about Customer’s financial condition, which
may include credit reports, to assess Customer’s eligibility for invoicing. Unless the
Customer’s financial statements are publicly available, Customer may be required to
provide its balance sheet, profit and loss and cash flow statements to Microsoft.
Customer may be required to provide security in a form acceptable to Microsoft to be
eligible for invoicing. Microsoft may withdraw Customer’s eligibility at any time and for
any reason. Customer must promptly notify Microsoft of any changes in its company
name or location and of any significant changes in the ownership, structure, or
operational activities of the organization.
c. Invoice Payment terms. Each invoice will identify the amounts payable by Customer
to Microsoft for the period corresponding to the invoice. Customer will pay all amounts
due within thirty (30) calendar days following the invoice date.
d. Late Payment. Microsoft may, at its option, assess a late fee on any payments to
Microsoft that are more than fifteen (15) calendar days past due at a rate of up to two
percent (2%) of the total amount payable, calculated and payable monthly, or the
highest amount allowed by law, if less.
e. Cancelation fee. If a Subscription or Statement of Services permits early termination
and Customer cancels the Subscription or Statement of Service before the end of the
Subscription or billing period, Customer may be charged a cancelation fee. More details
about cancelation can be found in the Product Terms.
f. Recurring Payments. For subscriptions that renew automatically, Customer authorizes
Microsoft to charge Customer’s payment method periodically for each subscription or
billing period until the subscription is terminated. By authorizing recurring payments,
Customer authorizes Microsoft to store Customer’s payment details and process such
payments as either electronic debits or fund transfers, or as electronic drafts from the
designated bank account (in the case of automated clearing house or similar debits), as
charges to the designated card account (in the case of credit card or similar payments)
(collectively, “Electronic Payments”). If any payment is returned unpaid or if any credit
card or similar transaction is rejected or denied, Microsoft or its service providers reserve
the right to collect any applicable return item, rejection or insufficient funds fee to the
maximum extent permitted by applicable law and to process any such fees as an
Electronic Payment or to invoice Customer for the amount due.
g. Taxes. Microsoft prices exclude applicable taxes unless identified as tax inclusive. If any
amounts are to be paid to Microsoft, Customer will also pay any applicable value added,
goods and services, sales, gross receipts, or other transaction taxes, fees, charges, or
surcharges, or any regulatory cost recovery surcharges or similar amounts that are owed
under this Agreement and that Microsoft is permitted to collect from Customer.
Customer will be responsible for any applicable stamp taxes and for all other taxes that
it is legally obligated to pay including any taxes that arise on the distribution or provision

Microsoft Customer Agreement:

Page 6 of 11
 of Products or Professional Services by Customer to its Affiliates. Microsoft will be
responsible for all taxes based upon its net income, gross receipts taxes imposed in lieu
of taxes on income or profits, and taxes on its property ownership.
If any taxes are required to be withheld on payments invoiced by Microsoft, Customer
may deduct such taxes from the amount owed and pay them to the appropriate taxing
authority, but only if Customer promptly provides Microsoft an official receipt for those
withholdings and other documents reasonably requested to allow Microsoft to claim a
foreign tax credit or refund. Customer will ensure that any taxes withheld are minimized
to the extent possible under applicable law.
Term and termination
a. Term. This Agreement is effective until terminated by a party, as described below.
b. Termination without cause. Either party may terminate this Agreement without cause
on 60 days’ notice. Termination without cause will not affect Customer’s perpetual
licenses. Licenses granted on a subscription basis and access to Online Services and
Microsoft Support Services will continue for the remainder of the then-current
subscription period(s) or support term, subject to the terms of this Agreement.
c. Termination for cause. Without limiting other remedies it may have, either party may
terminate this Agreement on 30 days’ notice for material breach if the other party fails to
cure the breach within the 30-day notice period. Upon such termination, the following
will apply:
(i) All licenses granted under this Agreement will terminate immediately except for fully
paid, perpetual licenses.
(ii) All amounts due under any unpaid invoices shall become due and payable
immediately. For Subscriptions billed in arrears based on usage, Customer must pay
for all unpaid usage as of the termination date immediately upon receipt of an
invoice.
(iii) If Microsoft is in breach, Customer will receive a credit for any Subscription
fees, including amounts paid in advance for unused consumption for any usage
period after the termination date.
(iv) Customer must pay for all Professional Services provided as of the termination
date immediately upon receipt of an invoice.
d. Suspension. During any period of material breach by Customer, Microsoft may suspend
a Subscription or Statement of Services without terminating this Agreement. Microsoft
will give Customer 30 days’ notice before such suspension unless Microsoft’s charge
against Customer’s payment method is declined or Microsoft reasonably believes
immediate suspension is required to prevent unauthorized access to Customer Data or to
ensure the ongoing confidentiality, integrity, availability, or resilience of Microsoft’s
systems and services.
e. Termination to comply with laws. Microsoft may modify or discontinue offering a
Product or Professional Service and/or terminate a Subscription or Statement of Services
for that Product or Professional Service in any country or jurisdiction where there is any
current or future government requirement or obligation that (1) subjects Microsoft to any
regulation or requirement that is not generally applicable to businesses operating there;
(2) presents a hardship for Microsoft to continue offering the Product or Professional
Service without modification; or (3) causes Microsoft to believe this Agreement or the
Product or Professional Services offering may conflict with any such requirement or
obligation. If Microsoft terminates a Subscription or Statement of Services under this
provision, Customer will receive, as its sole remedy, a refund for any amount paid in
advance for any period after termination. Customer will pay for all services provided or
used before termination.

Microsoft Customer Agreement:

Page 7 of 11
Modifications to this Agreement
Microsoft may update this Agreement from time to time. No changes will apply to perpetual
Software licenses previously acquired. Changes will apply to new orders and to existing
Subscriptions and Statements of Services as follows:
a. DPA and SLA. Changes to the DPA and SLA will apply as provided in those documents.
b. Product Terms. Material Adverse Changes will not apply during the then-current
Subscription term but will take effect upon renewal. All other changes will apply when
they are published on the Product Terms site. In addition, for Software Subscriptions, if
Customer chooses to update the Software to a new version before the end of the
Subscription term, the terms in effect at the time of the update will apply to the use of
that Software.
c. Other terms. Customer may be required to accept revised or additional terms when
placing a new order. For existing Subscriptions and Statements of Services, Customer
will be notified at least 60 days before changes take effect to these General Terms or
any other terms that are part of the Agreement except the DPA, SLA, and Product Terms,
which have separate terms for updates. Such changes will take effect upon renewal
unless Customer accepts them earlier in the manner specified in the notice and will not
supersede or modify any amendments to this Agreement. Customer agrees that its
continued use of the Products or Professional Services after renewal will constitute its
acceptance of all changes. If Customer does not agree to the changes, it must stop using
the Products and Professional Services by the end of the Subscription or support term
and turn off recurring billing for any Subscriptions that are set to renew automatically.
d. Changes proposed by Customer. Customer may not modify this Agreement. Any
additional or conflicting terms contained in a purchase order or otherwise presented by
Customer are expressly rejected and will not apply.
Miscellaneous
a. Independent contractors. The parties are independent contractors. Customer and
Microsoft each may develop products independently without using the other’s
Confidential Information.
b. Agreement not exclusive. Customer is free to enter into agreements to license, use,
and promote the products and services of others.
c. Assignment. Either party may assign this Agreement to an Affiliate, but it must notify
the other party in writing of the assignment. Customer consents to the assignment to an
Affiliate or third party, without prior notice, of any rights Microsoft may have under this
Agreement to receive payment and enforce Customer's payment obligations, and all
assignees may further assign such rights without further consent. Any other proposed
assignment of this Agreement must be approved by the non-assigning party in writing.
Assignment will not relieve the assigning party of its obligations under the assigned
Agreement. Any attempted assignment without required approval will be void.
d. Severability. If any part of this Agreement is held to be unenforceable, the rest of the
Agreement will remain in full force and effect.
e. Waiver. Failure to enforce any provision of this Agreement will not constitute a waiver.
Any waiver must be in writing and signed by the waiving party.
f. No third-party beneficiaries. This Agreement does not create any third-party
beneficiary rights except as expressly provided by its terms.
g. Survival. All provisions survive termination of this Agreement except those requiring
performance only during the term of the Agreement.
h. Notices. All notices must be in writing. Except for notices relating to arbitration (as
provided in certain supplemental terms for individual users), notices to Microsoft must be
sent to the following address and will be deemed received on the date received at that
address:

Microsoft Customer Agreement:

Page 8 of 11
 Microsoft Corporation
Dept. 551, Volume Licensing
6880 Sierra Center Parkway
Reno, Nevada 89511-1137
USA
Microsoft may provide Customer with information and notices electronically, including
via email, through the portal for an Online Service, or through a web site that Microsoft
identifies. Notice is given as of the date it is made available by Microsoft.
i. Applicable law. This Agreement will be governed by and construed in accordance with
the laws of the State of Washington and federal laws of the United States. The 1980
United Nations Convention on Contracts for the International Sale of Goods and its
related instruments will not apply to this Agreement.
j. Dispute resolution. When bringing any action arising under this Agreement, the
parties agree to the following exclusive venues:
(i) If Microsoft brings the action, the venue will be where Customer has its headquarters.
(ii) If Customer brings the action against Microsoft or any Microsoft Affiliate located
outside of Europe, the venue will be the state or federal courts in King County, State
of Washington, USA.
(iii) If Customer brings the action against Microsoft or any Microsoft Affiliate
located in Europe, and not also against Microsoft or a Microsoft Affiliate located
outside of Europe, the venue will be Ireland.
(iv) The parties consent to personal jurisdiction in the agreed venues. This choice
of venue does not prevent either party from seeking injunctive relief in any
jurisdiction with respect to a violation of intellectual property rights or confidentiality
obligations.
k. Order of precedence. If there is a conflict between any documents in this Agreement
that is not expressly resolved in those documents, their terms will control in the following
order, from highest to lowest priority: (1) DPA; (2) these General Terms; (3) Product
Terms; (4) SLA; and (5) any additional terms presented when an order is placed. Terms
in an amendment control over the amended document and any prior amendments
concerning the same subject matter.
l. Microsoft Affiliates and subcontractors. Microsoft may perform its obligations under
this Agreement through its Affiliates and use subcontractors to provide certain services.
Microsoft remains responsible for their performance.
m. Government procurement rules. If Customer is a government entity or is otherwise
subject to government procurement requirements, Customer represents and warrants
that (1) it has complied and will comply with all applicable government procurement
laws and regulations; (2) it is authorized to enter into this Agreement; and (3) this
Agreement satisfies all applicable procurement requirements.
n. Compliance with Trade Laws. Products and Services Deliverables may be subject to
U.S. and other countries' export jurisdictions. Each party will comply with all laws and
regulations applicable to the import or export of the Products and Services Deliverables,
including, without limitation, trade laws such as the U.S. Export Administration
Regulations and International Traffic in Arms Regulations and sanctions regulations
administered by the U.S. Office of Foreign Assets Control (“OFAC”) (“Trade Laws”).
Customer will not take any action that causes Microsoft to violate U.S. or other applicable
Trade Laws. Microsoft may suspend or terminate this Agreement to the extent that
Microsoft reasonably believes that performance would cause it to violate Trade Laws or
put it at risk of becoming subject to sanctions and penalties under such laws.
Definitions
“Administrator Data” means the information provided to Microsoft or its Affiliates during
sign-up, purchase, or administration of Products.

Microsoft Customer Agreement:

Page 9 of 11
“Affiliate” means any legal entity that controls, is controlled by, or is under common control
with a party.
“Control” means ownership of more than a 50% interest of voting securities in an entity or
the power to direct the management and policies of an entity.
“Confidential Information” is defined in the “Confidentiality” section.
“Customer” means the entity identified as such on the account associated with this
Agreement.
“Customer Data” means all data, including all text, sound, video or image files, and
software, that are provided to Microsoft or its Affiliates by, or on behalf of, Customer and its
Affiliates through use of Online Services. Customer Data does not include Professional
Services Data.
“DPA” means the Microsoft Products and Services Data Protection Addendum, as updated
from time to time, published at [Link] or a successor site and any additional
data protection terms that Microsoft presents with this Agreement.
“End User” means any person Customer permits to use a Product or access Customer Data.
“Fix” or “Fixes” means Product fixes, modifications or enhancements, or their derivatives,
that Microsoft either releases generally (such as Product service packs) or provides to
Customer to address a specific issue.
“Licensing Site” means [Link] or a successor site.
“Material Adverse Change” means any change to the Use Rights for a Product that could
reasonably affect Customer’s decision to purchase the Product and that would require
Customer to purchase additional licenses, increase the cost to Customer of using the
Product, remove an existing right, or place additional restrictions on the use of the Product.
“Microsoft” means Microsoft Corporation.
“Microsoft Support Services” means Product support services that Microsoft offers under this
Agreement as described in the Product Terms.
“Non-Microsoft Product” means any third party-branded software, data, service, website, or
product, unless incorporated by Microsoft in a Product.
“Online Services” means Microsoft-hosted services to which Customer subscribes under this
Agreement. It does not include software and services provided under separate license
terms.
“Partner” means a company Microsoft has authorized to distribute Products to Customer.
“Personal Data” means any information relating to an identified or identifiable natural
person.
“Pre-Existing Work” means any computer code or other written materials developed or
otherwise obtained independent of this Agreement.
“Product” means all Software and Online Services that Microsoft offers under this Agreement
as identified in the Product Terms, including previews, prerelease versions, updates,
patches, and Fixes from Microsoft. Product availability may vary by region. “Product” does
not include Non-Microsoft Products.
“Product Terms” means the Use Rights and other terms, as updated from time to time,
which are published at [Link] or a successor site.
“Professional Services” means Microsoft Support Services and consulting services provided
by Microsoft to Customer under this Agreement. “Professional Services” do not include
Online Services.
“Professional Services Data” means all data, including all text, sound, video, image files, or
software, that are provided to Microsoft or its Affiliates by, or on behalf of, Customer and its
Affiliates (or that Customer or an Affiliate authorizes Microsoft to obtain from an Online

Microsoft Customer Agreement:

Page 10 of 11
Service) or otherwise obtained or processed by or on behalf of Microsoft or its Affiliates
through an engagement with Microsoft to obtain Professional Services.
“Publisher” means a provider of a Non-Microsoft Product.
“Representatives” means a party’s employees, Affiliates, contractors, advisors, and
consultants.
“SLA” means Service Level Agreement, which specifies the minimum service level for the
Online Services and is published on the Licensing Site.
“Services Deliverables” means any computer code or materials (including without limitation
proofs of concept, documentation and design recommendations, sample code, software
libraries, algorithms, and machine learning models), other than Products or Fixes, that
Microsoft leaves with Customer at the conclusion of Microsoft’s performance of Professional
Services.
“Software” means licensed copies of Microsoft software identified in the Product Terms.
Software does not include Online Services, but Software may be part of an Online Service.
“Statement of Services” means any order under this Agreement that includes or describes
Professional Services.
“Subscription” means a license for Customer to use or access a Product during a defined
period of time.
“use” means to copy, download, install, run, access, display, or otherwise interact with.
“Use Rights” means the following sections of the Product Terms, as applicable to each
Product offering: Use Rights, License Model terms, General Service Terms, Service Specific
Terms, Add-ons, Universal License Terms, and Other Legal Terms.

Microsoft Customer Agreement:

Page 11 of 11