The Human-centered
Design Thinking Process
Mr. MOHAMMED AL-MUDHAFAR ǀ CIS ǀ IREX
Human Centered Design Thinking
What is human-centered design? Human-centered design is a creative
problem-solving approach that focuses on understanding the people you
are designing for so you can develop tailored solutions that meet their
needs. Source: IDEO
“The Design Thinking Process”
[Link]
1. Name 1 of the 5 steps in the design
thinking process
Quiz!
Human Centered Design Thinking
During the human-centered design process you will understand the problems,
needs, and opportunities in your community and develop innovative solutions.
Human Centered Design Thinking
Empathize (Step 1). - understand your potential audience
Define (Step 2). - make sense of the information you have gathered about your
audience and their needs. Based on this understanding, you will define the
challenge your team will take on and craft a meaningful and actionable problem
statement.
Ideate (Step 3). - focus on coming up with ideas and seek many possible approaches
to solve a problem.
Prototype (Step 4). – reflect on what has been learned and how your idea fits. Design
a product or concept that addresses
Test (Step 5). - gather feedback on the prototype from potential audience
HOW TO APPLY EMPATHY
» Observe. Learn about the behavior of your potential
audience; to the greatest extent, observe their behavior in
addition to conducting interviews. Pay attention to
differences between what people say and what they do.
» Engage. Prepare questions you would like to ask, but let the
conversation deviate from them. Try to get stories from the
people you talk to and always ask “Why?” to uncover deeper
meanings and motivations.
What are three words that describe your community?
Design Thinking – Defining the Problem
Writing a Problem Statement
[Who] … needs a way to … [what] … because … [why].
For example: Local farmers in Iraq need a way to conserve and
reuse water because they do not have access to water year-
round and there is a lack of water access for their crops.
Design Thinking Process – Steps 1-3 Summary
Session Takeaways
● The Human-centered Design Thinking is a 5 step process for developing
innovative solutions that are tailored to people’s needs
● The Human-centered Design Thinking process starts with trying to find an
empathetic understanding of your community
● The second step involves a process of analyzing and selecting the needs of your
community based on a needs matrix and creating a problem statement.
● The third step involves brainstorming and listing many possible solutions to the
problem statement