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Receptionist Job Description and Duties

The job description outlines the role of a Receptionist, supervised by the Administration Coordinator, responsible for welcoming visitors, managing calls, and providing administrative support. Key functions include maintaining a clean reception area, organizing documents, and facilitating communication between departments. The position requires excellent communication skills, customer service orientation, and at least two years of relevant experience.

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14 views3 pages

Receptionist Job Description and Duties

The job description outlines the role of a Receptionist, supervised by the Administration Coordinator, responsible for welcoming visitors, managing calls, and providing administrative support. Key functions include maintaining a clean reception area, organizing documents, and facilitating communication between departments. The position requires excellent communication skills, customer service orientation, and at least two years of relevant experience.

Translated by

ScribdTranslations
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
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JOB DESCRIPTION:

RECEPTIONIST

Fecha: 27-04-2021

Nombre del puesto:RECEPCIONISTA


Supervised by: ADMINISTRATION COORDINATOR.
Jefe Inmediato:GERENTE DE ADMINISTRACION/CONTABILIDAD.
Persons in charge: N/A.

Job Objectives

It is the first contact of customers and employees with the company or organization with the
that they wish to contact or where they work. Their main function is to welcome them to the
visitors and directing them where to go. Provide attention to internal staff and
external in its information requirements; in addition to providing support in activities
administered tasks.

General Functions

Create a welcoming environment, receiving, informing, and guiding visitors,


employees and suppliers in a cordial, friendly, and professional manner.
Control the entry and exit of visitors and employees by managing the lists of
access and taking note of the visitors' data.
Taking charge of all calls, attending to, monitoring and channeling them
phone calls.
Take messages and forward them to the corresponding person.
Answer questions, solve problems or complaints, and guide visitors.
appropriately.
File and organize documents (invoices, receipts, reports, among others) both
physical or if requested in digital format.
Keep the reception area clean and organized at all times.
Carry out administrative and HR support tasks as requested by management.
All inherent to the position and requested by the Administration Management.
HR.
Relationship with other departments

Administrative Coordination and HR Department: with the Coordinator of


Management and HR will establish weekly or biweekly meetings to
measure the parameters and functions that person performs, news and
problems that occurred, new instructions, as well as assigning activities
that management indicates.
Through the Administration and HR Management: it will be established monthly
meetings to coordinate and guide how the activities are being developed
the Reception, as well as informing about new needs, if warranted.

Skills and knowledge

Telephone switchboard management.


Excellent communication skills, service-oriented, customer-focused
client and proactivity.
Communicate clearly, both in writing and orally.
Having customer service skills, being patient and protocol-oriented.
Be organized and detail-oriented, able to prioritize tasks properly.
Be able to process texts, use spreadsheets, both Word and Excel.
Have a good presence.
Read and interpret information effectively.
Resolve conflicts efficiently and quickly.
Stay calm during adverse situations and manage the situation of
politely, discreetly and effectively.
Good Presence.

General Requirements

Genre: F Edad: +21 Level of Bachelor


Studies: year old TSU
Certifications or Experience Years of
Cursos: YES Labor Years: +2 Graduate: +2
Requires Travel: N Schedule 8 am to 5 pm Vehicle
O Labor Own: NO
Manage Program Handles Range
of the Office: YES Central YES Salary: +50 $/M
Telefónica:

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