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ServiceNow Laptop Request Catalog Architecture

The document outlines the technical architecture for the Laptop Request Catalog Item in ServiceNow, detailing components and technologies involved in the automated workflow for laptop requests. It includes guidelines for the architectural diagram, emphasizing infrastructure separation, external interfaces, and data storage. Additionally, it describes application characteristics such as security, scalability, and performance optimizations.

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abdulmaxmass007
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16 views3 pages

ServiceNow Laptop Request Catalog Architecture

The document outlines the technical architecture for the Laptop Request Catalog Item in ServiceNow, detailing components and technologies involved in the automated workflow for laptop requests. It includes guidelines for the architectural diagram, emphasizing infrastructure separation, external interfaces, and data storage. Additionally, it describes application characteristics such as security, scalability, and performance optimizations.

Uploaded by

abdulmaxmass007
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Project Design Phase-II Technology Stack (Architecture & Stack)

Date 02 November 2025


Team ID NM2025TMID00161
Project Name Laptop Request Catalog Item
Maximum Marks 4 Marks

Technical Architecture:
The deliverable includes the architectural diagram and supporting details in Table 1 and Table 2.
This architecture represents how the Laptop Request Catalog Item in ServiceNow enables employees to request laptops efficiently
through an automated workflow.
Example: Laptop Request Catalog Item

Guidelines:

 Include all ServiceNow processes (catalog item


creation, UI policy, UI action, update set).
 Show infrastructure separation — Local
Instance and Cloud Instance.
 Indicate external interfaces (email approvals,
notifications).
 Highlight data storage in the ServiceNow
database.
 Represent automation scripts for dynamic form
behavior.
 Show deployment flow of update sets between
instances.
Table-1 : Components & Technologies:

[Link] Component Description Technology

1 User Interface Employees submit laptop requests through the ServiceNow Service Catalog UI
Service Catalog form in ServiceNow.
2 Application Logic-1 Handles creation of the catalog item and captures all ServiceNow Catalog Item Configuration
request variables.
3 Application Logic-2 Applies dynamic visibility and mandatory rules (e.g., Catalog UI Policy, Client Script
“Accessories Details” field).
4 Application Logic-3 Allows users to reset the form using a custom UI JavaScript (Client-side)
Action script.
5 Database Stores catalog item details, variable values, and user ServiceNow Tables (sc_cat_item,
submissions. sc_item_option, sc_request)
6 Cloud Database Maintains data securely in the ServiceNow cloud ServiceNow Cloud Database
environment.
7 File Storage Stores update set XML files for migration across Internal ServiceNow File Storage
instances.
8 External API-1 (Optional) Email notification or approval integration. ServiceNow Notification API
9 External API-2 (Optional) Integration with asset management for REST API in ServiceNow
tracking laptop inventory.
10 Machine Learning Not applicable for current project. –
Model
11 Infrastructure (Server / Hosted and managed fully on the ServiceNow SaaS ServiceNow Cloud (SaaS)
Cloud) platform.
Table-2: Application Characteristics:

[Link] Characteristics Description Technology

1 Open-Source Not applicable, as ServiceNow is a proprietary low-code platform. –


Frameworks
2 Security Role-based access ensures only authorized users can create, Role-Based Access Control
Implementations approve, or manage laptop requests. (RBAC), ACLs
3 Scalable Architecture Built on ServiceNow’s SaaS model, allowing easy scalability ServiceNow Cloud Architecture
across departments and instances.
4 Availability Always accessible via the ServiceNow cloud, ensuring 24/7 Load-balanced ServiceNow
uptime and redundancy. Instances
5 Performance Efficient performance through optimized catalog forms, client GlideRecord, Service Catalog
scripts, and indexed data tables. Optimization

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