Tone and language
When writing a formal letter, the
tone
you create is very important and getting it right can sometimes be difficult.
You need to think carefully about the range and type of language you choose to use.
In a formal letter, the aim is to sound businesslike and professional by avoiding
any words or phrases that seem casual or chatty, whilst using a range of
appropriate vocabulary.
You may need to be firm but it is essential you remain polite throughout, avoiding
emotive language
where you can.