Individual registration

It is produced by a person, couple, or family that makes use of the hotel.

individually when traveling, regardless of the reason (pleasure, business, health, etc.)

Procedure:
1. Greet and welcome the guest.
Be attentive and kind.
Don't keep him waiting.
2. Ask if you have a reservation
It is said to have a reservation...

3. Ask for the name of the person registered, verify the data in the
room report and remove the corresponding reservation record.
Attach the reservation record to the registration card that will be given to you.
to the guest.
It is said that there is no reservation...

4. Check the availability in the numeric rack, if there is availability ask.

to the guest what kind of room they want and the number of people there are. If
no existe disponibilidad informarle amablemente al cliente.
Inform you about other hotels.
Be courteous. It is a future client.
If you have a reservation and there is availability...

5. Provide the guest with the registration card for them to fill out and status of
count for me to sign it.
While the guest checks in...
6. Meditate on which room is most appropriate to assign according to the number
of the people accompanying them, their ages and possible stay at the hotel.
Block the assigned room with a red sticker on the numeric rack.
7. Collect the registration card and the account statement, ask the guest the
method of payment.
 If the guest pays in cash or with a traveler's check, make the deposit.
corresponding in the reception box. If you pay with a credit card
request it, process the respective promissory note (voucher) and ask the guest
that he signs it. If he obtained an internal credit at the hotel, prepare the card of
identification.
8. Prepare the prompt registration slip or pre-registration slip with copies.
9. Compare and cross-check the data from the registration card with those from the preliminary receipt.

registration. Indicate to the guest the room number and wish them a happy stay
stay at the hotel.
[Link] the button, hand over the room key and two copies of the invoice.
Request that you escort the guest to their room.
Mention it in the guest's name.
Do not keep the guest waiting.
Check the departure date and verify the signatures.
11. Develop the ultimate scratch card machine and the account statement.
copies of the final receipts usually come included in the statement of
account or registration folio.
12. Review the registration card and note the missing data:
Reason for the trip.
Means of reservation.
Number of people.
Number of rooms.
Room number(s) assigned.
Price.
Entry time and date.
Initials or names of the receptionist.
Observations.
13. Submit the account statement or registration slip to the reception desk for
incorporate it into the corresponding pit for the assigned room.
Group registration:
A group is understood to be several guests requiring a considerable number.
of rooms, due to an event or common reason for it. For the hotel a
A significant number of rooms is one that averages 15 rooms.

Procedure:
1. Check the reservation report for group arrivals. Review the list.
as a member and the group instructions are clearly described in both
both the number of group components and the indications of
services and conditions contracted with the hotel.
2. Block the rooms in the numeric rack with the respective sheets.
3. Note the type and number of the assigned room in the list of members.
to each guest.

When two or more people are staying in a room, note this.

data on the registration card.

4. Prepare the group pre-registration, which consists of:

Master account.
Extra account.
Registration card.
5. Place the keys to the assigned rooms in an envelope with the information.
of each member of the group.
6. Place the envelopes with the
account statements for extras and final slips correspondingly, thus
as the master account statement in alphabetical order and awaiting the
group.
7. Identify the guide or authorized person in charge of the group. Review the status of
master account and ask him to sign it. If there are modifications outside of
consult your attributions with the hotel's direct responsible.
 8. Coordinate with the driver or group leader to call one to
one of the members, welcome them and give them the envelope with the
key and the statement of extras for them to sign.
9. Normally, the extras are paid by each member of the group. If that
it's the case, to ask for the payment method.

If it is with a credit card.

If it is in cash.
10. Before registering all the members of the group, send the list of
members to the buttons so that it arranges the distribution of luggage in the
respective rooms when the group arrives.
11. Distribute the final strips among the involved departments and
place the corresponding copies in reception on the numbered racks
alphabetical.
12. Deliver the master account statement and the statements to the reception cashier.
about extra accounts of the group members, who will place them in the pit of
the corresponding room. Prepare the entrance log before
return the registration card to the cashier.

Registration card
This card is filled out by the guest at the time of check-in and subsequently
will serve as a basis for preparing the other documents related to your stay in
the hotel.

It is the form where personal information is recorded (Last name, first names,
address, identity number, date of birth, profession, phone number, etc.) of the
of the guests that will occupy the room and in some cases the name of the
company in the event that they belong to one. In addition to the mentioned data
previously the registration form must indicate the payment method and information
importance for the guest regarding hotel security policy and check-in time
out.
Room Assignment

A good assignment to the client will save time and work, as it will prevent
room changes and the customer will feel more satisfied. Some of the
recommended guidelines for assigning rooms to guests are as follows:

a) Ask the guest what type of room they want.

b) Try to assign the room near the restaurant, so that the guest
will consume more frequently.
c) Try to fill the hotel by areas, floors, or buildings, as assigning
Only one guest in an apartment can result in high energy costs.
d) In hotels that offer internal transportation to guests in
vehicles or vans, try to give them the closest room to the
cafeteria in order to transport them frequently.
e) Be careful when making a good assignment in the case of people who
have some physical impediment.
f) Try to assign group rooms in the same area of the hotel.

To know which room is available, it must be taken into account the

information provided by the Housekeeping Report and to have a
hotel system, you can also check the status of the rooms
through it. Similarly, it can be requested via radio communicator the
report of a specific room to the Housekeeping Supervisor, who
usually found on the different floors of the hotel, working in the
coordination of the maids.

Room Status

Hotel rooms can be found in the following five states.

of the situation, which are essential for efficiently developing the work of
Reception. Such states must always be updated through a
perfect coordination between the Housekeeper and the Front Desk.

Ocupada:La habitación está ocupada por huéspedes.

Blocked: The room cannot be assigned to a guest, generally the
Rooms are blocked for maintenance work.
Output: The room has been vacated, but the cleaning has not yet been done.
carried out.
Available: The room is ready to be occupied by another guest.
Reserved: If the room has been assigned on the day of arrival before check-in.
of the guest, then it will be listed as reserved.

STATUS OF ROOMS
FUNCIONES
STATE DESCRIPTION WHERE
APPEAR
The room is empty on a specific date.
Vacant If the room is in this state, it is the initial state.
assigned to another reservation.
The room is assigned to a reservation in a
Assignment of
Assigned specific date. If the room is located in
rooms
this state can be reassigned to another reserve.
The room is allocated to a reservation whose
departure date is scheduled for a date Assignment of
Expected departure
determined. If the room is located in this rooms
state, it can be assigned to another reservation.
The room is assigned to a reservation whose
The departure date is scheduled for a date.
determined. The guest must vacate their
Expected departure Assignment of
room that day, and at the same time the room
Assigned rooms
is assigned to another reservation. This case
it may occur more frequently in the
peak seasons of the hotel.
The room is assigned to a reservation whose
the departure date is scheduled for a date
Expected departure determined. The guest will have to vacate their Assignment of
Expected departureroom that day, and at the same time the room rooms
is assigned to another reservation of the type 'Day
Use.
The room is occupied on a date
Busy Check In
determined.
The guest is staying, has not yet
Check Check out completed, and departure is scheduled
Check In
Expected Output for the current date. If the room is available
In this state, it can be assigned to another reservation.
Check Out The guest is currently staying, has not yet Check In
 expected Check Out completed, and departure is scheduled. Assignment of
Assigned for the current date. The guest will have to rooms
vacate your room that day, and at the same time
the room is assigned to another reservation.
This case may occur more frequently in
the hotel’s peak occupancy seasons.
The guest is staying, has not yet
Check Out Check In
after Check Out, the departure is scheduled
expected Assignment of
for the current date and the room is located
Expected departure assigned to another reservation of the "Day Use" type. rooms
The room is clean on a date Service of
Clean
determined. Cleaning
Service of
Dirty The room is dirty on a specific date.
Cleaning
The room is out of service due to
Out of service Maintenance
maintenance on a specific date.