Training 2016

The Cleaning Service

understand the cleaning,
disinfection and preservation
the fixed surfaces and
equipment of the
different areas of
School.
It aims to maintain order and conservation of
equipment and facilities, in addition to preventing the spread of
dirtiness even diseases.

Training: Excellence in Cleaning Services

 Attributions

Training: Excellence in Cleaning Services

 The team's responsibilities may vary
according to the area and the characteristics of the location where the cleaning
it will be carried out, in addition to the management model applied to the service.

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The clarity of each one's assignments is
fundamental for a good job and, for
therefore, a manual is necessary
containing all the tasks to be
carried out, specified by position. The manual must be
presented and being at
willingness of all to
consultation in the workplace,
in a location that is easy to access.
Training: Excellence in Cleaning Services
 How to start your
activities?
Conduct an inspection in your sector
in order to verify any urgency in the
work to be done.
Gather all the materials you will need in the cart.
cleaning, leaving it outside the place to be cleaned.
If you do not use the cart, leave the material in the area to be cleaned.
(preferably in the bathroom - out of reach of children!!!)

Training: Excellence in Cleaning Services

How to start your
activities?
BASIC GUIDE TO PROCEDURES
Regarding personal presentation
Present yourself in full uniform, clean and pressed,
without stains, carrying your badge (identification of
employee).
Use professional footwear: closed, waterproof
and with non-slip sole.
Keep hair styled and tied.
Keep nails short, clean, without polish or nails
postiches.
Deprive oneself of adornments, such as bracelets, rings,
earrings, etc.
Manter higiene [Link]: Excellence in Cleaning Services
How to start your
activities?
BASIC GUIDE to PROCEDURES

Regarding institutional norms

Present oneself at work hours and communicate
justify delays and/or absences.
Respect everyone: superiors, colleagues at work,
students, parents, and others.
Adopt a professional posture: speak in a low tone, avoid
laughter, avoid unnecessary dialogues with parents and
students, etc.
Fulfill established tasks.
Communicate to the Responsible Person about the interferences or
questions from other professionals
Training: in the
Excellence in Cleaning routines
Services
realizadas.
Como iniciar suas
activities?
BASIC GUIDE to PROCEDURES

As for the equipment, materials, and facilities

To take care of equipment and materials for the service during
and after its use, following the rules of
use, cleaning or disinfection and store in a location
assigned after use.
Report malfunction or loss of
equipment and materials.
Report damages to furniture, accessories, installations and
coatings that require repair or
substitution. Training: Excellence in Cleaning Services
How to start your
activities?
BASIC GUIDE TO PROCEDURES

Regarding environmental preservation

Rationally use resources like water and
energy, avoiding waste and collaborating
with internal preservation programs
environmental and social responsibility.

Training: Excellence in Cleaning Services

How to start your
activities?
BASIC GUIDE to PROCEDURES

Regarding the use of sanitation products

Use only products that are in
labeled packaging and within the expiration date of
validity.
Do not mix cleaning products, except for
when indicated by the manufacturer, as these
mixtures can be dangerous when
inaladas.
Prepare solutions only for use
immediate, avoiding storage for
long [Link]: Excellence in Cleaning Services
How to start your
activities?
BASIC GUIDE to PROCEDURES
Regarding the collection of waste
Collect garbage bags when they are full.
filled 80% of its capacity or
whenever necessary, avoiding crowning
you overflow. In this case, a frequency of
collection should be established, according to
with the volume generated in the period.
Transport the collected waste, avoiding
that the bags are close to the body of the
professionals or those who are dragged.

Training: Excellence in Cleaning Services

How to start your
activities?
BASIC GUIDE to PROCEDURES

Regarding the PPE

Use PPE only for the purpose it was intended for.
they are assigned, taking responsibility for the cleaning,
storage and conservation, replacing them when
if there are any changes that make them
improper for use.

Training: Excellence in Cleaning Services

 Basic principles for the
cleaning and disinfection of surfaces

Training: Excellence in Cleaning Services

 Sex professionals
Wash your hands males must maintain the
frequently. short hair and a trimmed beard.
Do not use adornments (rings,
bracelets, watches, necklaces Do not eat while
piercings, earrings, etc.
perform the tasks of
during the period of
cleaning
work.
Maintain the hair
Use the Equipment
tied up and arranged and
of Protection
nails clean
Individual (EPI) must
blocked and without
to be appropriate for
nail polish.
the activity to be
exercised.
Training: Excellence in Cleaning Services
Avoid sweeping surfaces dry, as
this favors the dispersion of the powder.
One should use wet sweeping,
which can be done with mops or
mops and floor cleaning cloths.

For the cleaning of floors, they should

to be followed the techniques of
wet sweeping, soaping,
rinse and dry.
The use of disinfectants and bleach remains
reserved only for surfaces that have
indication of this manual.

Training: Excellence in Cleaning Services

 One must take into account the
cleaning product and the
container that will be used,
in addition to observing the place to be
clean.
(understand the product, dilution and
application).

Training: Excellence in Cleaning Services

 The floor cleaning cloths and rags
of furniture must be
preferably forwarded to
laundry or hand washed.

All equipment must be

clean at each end of the journey of
work.

The success of cleaning activities depends on the guarantee

of the cleaning of bleached cloths or wigs and
cleaning of the buckets, as well as all equipment of
work.
Training: Excellence in Cleaning Services
The cleaning professional must always
certify that hygiene products, such as
soap and paper towels and others are
sufficient to meet the needs of
seu andar.

Always streamline the corridors,

leaving one side free for traffic
of people, while proceeding to the
cleaning the other side.
Always remember to use the
signaling plates and maintain the
organized materials, because of this
you will be able to avoid accidents and
visual pollution.
Training: Excellence in Cleaning Services
Equipment and Materials

Training: Excellence in Cleaning Services

 The Cleaning Process
Regardless of the area to be cleaned,
It is essential that dirt is removed.
Therefore, cleaning is defined as the removal of dirt through
chemical processes (products) and mechanical (human activity).

Training: Excellence in Cleaning Services

 Cleaning techniques
The cleaning techniques aim to extend the time of
useful life of materials and products, reducing cost and the
workload.
To be effective, it must follow the following technique:
From the least contaminated to the most contaminated;
From top to bottom;
From the farthest to the nearest (distal/proximal);
Inside out.

Training: Excellence in Cleaning Services

 Wet Sweeping
This operation aims to remove dirt from the floor and should be done with
clean damp cloth, water, and soap, to avoid suspension of
dust.
Material:
2 Buckets;
Broom and squeegee;
• Clean cloths;
Water and liquid soap;
Stick to collect the garbage;
• EPIS;

Training: Excellence in Cleaning Services

 Procedure
1. Gather cleaning supplies;
2. Put on the PPE;
3. Prepare the environment for cleaning and gather the lightweight furniture to clear the area;
4. Fill the buckets halfway, one with clean water and the other with soapy water;
5. Immerse the cloth in the bucket with soap, wringing out the excess and then
rolling on the broom or on the squeegee;
6. Wipe the floor, starting from the back and heading towards the door, without removing the
on the floor, so that all areas of the floor are clean;
7. Collect the accumulated dirt and throw it in the trash;
8. Dip another cloth in the bucket of clean water, wring it out, and wrap it around the broom;
9. Remove the soap from the floor, starting from the back and heading towards the door, without taking it off.
the floor cloth;
10. Dry the floor using a well-wrung cloth, repeating the previous step;
[Link] the baseboards by wiping off the splashes with a clean, well-wrung cloth;
12. Check if the floor is clean. If not, repeat the entire operation; replace the
furniture in the original location;
13. Wash the work material and store it in the appropriate
Training: place.
Excellence in Cleaning Services
 Cleaning frequency:

When What
To each Complete classrooms (floor, desks, blackboard), yards,
shift bathrooms.
Daily windows of the doors, handrails, fire extinguishers, gates,
["stairs","hallways","turnstiles","courts","rooms"]
coordinations, teachers' rooms, infirmary,
Secretary, HR, Cafeterias.
Weekly refrigerators.
note
Fifteenalm Glasses, fans, air conditioners, cabinets,
my tiles, ceiling cleaning.

Training: Excellence in Cleaning Services

 Cleaning Products
The use of cleaning products, when applicable, needs to be
according to the determinations of the Head of the Department. For the
the use of the products should consider the following criteria:
Nature of the surface to be cleaned or disinfected, and whether it can suffer
corrosion or chemical attack.
Type and degree of dirtiness and its method of elimination.
Type of contamination and its form of elimination, observing
microorganisms involved, with or without organic matter present.
Cleaning and disinfection method, type of machine and accessories
existing.
Safety measures in handling and use. In case the product enters
in direct contact with employees, consider skin irritation and
toxicity.
Training: Excellence in Cleaning Services
 Standardized solutions for hygiene

Type of cleaning Recipient Formula for Solution

you
General Dirt (floor) Dynamo Soap Bucket: 2 caps diluted in 5
liters of water
Heavy Dirt Remover Bucket: according to the instructions on the packaging
(floor)

General Dirt Multi-Purpose Bottle: prepare the 600ml bottle with

(surfaces) 6 bottle caps
Perfumed Alcohol: direct application
Waterproofing Wax Bucket: used directly on the floor, without
of floors dilution

Bathrooms Bucket of bleach: 2 caps diluted in 5

liters of water
Soap: 2 caps diluted in 5 liters of
água
 Standardized solutions for hygiene

Do not mix products,

using them each for their own
correct purpose.
Neutral detergent and solution
disinfectant, etc.

Training: Excellence in Cleaning Services

Personal Protective Equipment - PPE

Training: Excellence in Cleaning Services

Personal Protective Equipment - PPE

They should be used whenever there is the possibility of contact with

chemical or biological agents, as specified below:

Masks: Used to protect the individual from inhaling aerosols

through the mucous membranes of the mouth and nose. It should be semi-facial and waterproof,

according to Regulatory Standard 6/01.

Apron: Used during procedures where there is a possibility of

contact with chemical and biological materials and contaminated surfaces.
Protect the cleaning professional's clothing and abdominal area against
humidity. It should be made of PVC, waterproof, and of medium length,
according to Regulatory Standard 6/01.
Training: Excellence in Cleaning Services
Personal Protective Equipment - PPE
Boots: Used for foot protection in wet or damp places.
significant amount of infectious material. They should be made of PVC,
waterproof, durable, dark-colored, with a 3/4 shaft and sole
non-slip. The use of waterproof and durable shoes is allowed,
short boots, according to Regulatory Standard 6/01.

Glasses: Used to protect the ocular mucosa against possible

splashes of organic and chemical material. They should have panoramic lenses,
colorless, made of durable plastic, with a flexible plastic frame,
with side protection and valves for ventilation, according to the Standard
Regulatory 6/01.

Uniform: Used for body protection and identification of

professional. It should consist of long pants and a long-sleeved shirt,
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de tecido resistente e fibras entre laçad as, conform e Norma
Personal Protective Equipment - PPE
Rubber gloves: For hand protection, two are used.
colorations:
GREEN - used on surfaces where dirt is greater (e.g., trash cans,
floors, bathroom, furniture casters, windows, pipes in the upper part
etc.).
YELLOW – used in furniture (e.g., table, chairs, walls, doors and
portals,
The sinks,
choice ofetc.
PPE will depend on the procedure to be performed
by the professional.
Non-disposable PPE is for individual use.
Daily, the footwear, gloves, and rubber apron must be
to be washed, disinfected, dried and stored in a location
airy.

Training: Excellence in Cleaning Services

 Workplace Gymnastics

Workplace gymnastics is a series of stretches and exercises

practiced in the workplace.
The main function of workplace gymnastics is to prevent injuries and,
thus,
improve the performance of the employees.

Training: Excellence in Cleaning Services

Training: Excellence in Cleaning Services
Training: Excellence in Cleaning Services
Training: Excellence in Cleaning Services
Training: Excellence in Cleaning Services
Training: Excellence in Cleaning Services