VISION MANAGEMENT
SOLUTION
T H E M O S T A DVA N C E D M A N AG E M E N T S O LU T I O N O N T H E M A R K E T
T O D AY, F U T U R E - P R O O F E D T O S U P P O R T C O N T I N U O U S G R O W T H
A N D E V O L U T I O N I N T H E R E TA I L B A N K I N G E N V I R O N M E N T.
An NCR Buyer’s Guide
TAK E O UT TH E G U E SSWO R K O N PE R FO R MAN C E M E A S U R E M E NT
With the emergence of consumer experience as a
major competitive differentiator for retail banks, careful
measurement of your self-service channel performance is
more important than ever. Selfservice devices have become
the go-to solution for providing a more immediate and low
cost channel for consumer service. With constant pressure
to reduce costs and increase efficiency, self-service is a
key area that requires careful management and analysis in
order to maintain excellent consumer experience and drive
increased revenues.
Measuring business performance, operational efficiency,
and cost control in real time are table stake requirements
and NCR Vision can do it all. With a complete end-to-end
view of your network devices, Vision gives you the
Vision turns data into information so you
information and data you need to take more intelligent,
can make sure your self-service devices,
decisive actions in the right areas, at the right times.
such as ATMs, are meeting the needs of
your consumers, all the time.
TAB LE O F CO NTE NTS
1 VISION’S NEW INTERFACE IS DESIGNED BY REAL USER ACTIONS
OFFER YOUR CONSUMERS A CONSISTENT EXPERIENCE ACROSS
2 ALL OF YOUR SELF-SERVICE CHANNELS
3 TURN YOUR MAINTENANCE PLAN INTO INTELLIGENT SERVICE MANAGEMENT
4 VISION MANAGEMENT SOLUTION ARCHITECTURE
5 VISION ARCHITECTURE
6 VISION FEATURES
7 EMPOWERED DECISIONS, POWERFUL RESULTS
1 . VI S I O N ’ S N E W I NTE R FAC E I S D E S I G N E D BY R E AL US E R AC TI O N S
In retail banking, availability is essential to consumer Maintain amazing consumer experience by maximizing
loyalty, which is why device performance and expedient your device availability with custom thresholds and
fault resolution are critical elements that support the alerts, such as low cash balances or number of expected
success of this key metric. transactions, each according to how you want to manage
Availability is about making sure the right transactions your business. Vision’s updated, actionable dashboards
are offered to your consumers in the right place, at the allow you to set your goal targets and monitor them
right time. It is no longer good enough to just be available; in real-time.
you must be able to translate availability data into better You can be sure you’re making the best possible
business decisions, such as number of devices needed, management decisions at both strategic and tactical
location and additional service offers to improve future levels. NCR Vision is able to analyze and correlate multiple
consumer interactions. data inputs and presents the information you need for
Vision will give you up to a 3% increase in ATM or device empowered decision-making.
availability, through faster fault awareness and diagnosis.
3%
Increased
availibility
Go beyond improving operational
performance and begin to focus on
future consumer engagement.
2 . O FFE R YO U R CO N S U M E RS A CO N S I STE NT E XPE R I E N C E
AC ROSS ALL O F YO U R S E LF-S E RVI C E C HAN N E L S
NCR Vision can manage and monitor almost any piece of The new Vision Management Solution is a modular,
networked, multi-vendor equipment that can accommodate platform based solution, allowing customers to plug in one
the NCR Vision agent. So, it’s possible to monitor branch or many modules for a completely customized solution.
equipment like Teller Cash Recyclers, Interactive Teller The collection of these individually licensed modules work
machines, as well as ATMs. together to provide a comprehensive management solution
Data showing branch activity can be fed into the Vision for your self-service network.
database and applied in a variety of ways. As an example, NCR Vision gathers and tracks all incident management
the data can be accessed and used to accurately measure data from the self-service channel, and presents it in a
the results of a marketing campaign designed to migrate format that is actionable and allows for easier and smarter
a particular transaction type from teller to self-service business decision making.
device. Transaction volumes of each channel can be directly
compared as frequently as data sources permit.
Electronic Journal Cash Level Software Pulse Inventory
Management Monitoring Banking Management
Distribution
Remote Business
Transaction Reconciliation Incident
Commands Intelligence
Monitoring Management
Reporting
V i s i o n Man a g e m e n t S o l ut i o n
Integrated Platform
3. TU R N YO U R MAI NTE NAN C E PL AN I NTO
I NTE LLI G E NT S E RVI C E MANAG E M E NT
Speed of incident resolution is based on the effectiveness desk staff from simple, routine tasks and reducing the
of the help desk and their coordination of servicers. number of First Line Maintenance dispatches.
Vision can automate many help desk operations, passing Remote control capabilities allow staff to operate the ATM
fault and diagnosis information directly to servicers and without the need to be physically at the ATM. Reprieving
instigating service dispatches. files, event logs, running processes and taking screen
Vision has the ability to issue automated remote shots can all be achieved at remotely by support staff.
commands to bring a device back into service without the Vision’s Inventory Management and Software Distribution
need to send a technician on site. Financial institutions applications allow you to efficiently and accurately plan
running this type of automated diagnosis gain significant and administer upgrades and replacement strategies.
benefits in cost and in exceeding SLAs, by freeing help
Vision helps turn your support teams
into a proactive, efficient organization
resulting in a more reliable, consistent
consumer experience.
4. VI S I O N MANAG E M E NT SO LUTI O N ARC H ITEC TU R E
CLIENTS NCR Vision
Business Services Data Services
User
WebServices (SOA)
Incident Cash
Management Monitoring
Presentation Layer
Analytics EJ Management
ATM HTTP Data Warehouse
Inventory Business
Management Intelligence
Software Transaction
Distribution Monitoring
Proprietary
Host/ Map Server Reconciliation
Switch Operational State
Mobile
Java Enterprise Server
.
5. VI S I O N ARC H ITEC TU R E
Vision is built on a new technology stack with scalable of self-service applications while leveraging common
architecture to support various deployment methods such interfaces, data repositories and business activity
as on-premise or SaaS. The architecture of NCR Vision is monitoring toolsets. It delivers a consistent set of services
designed to address almost any type of self-service device, and data that is the same for everyone.
so it is much more than a hardware management tool. NCR Vision architecture has been developed in such a
Software agents, equipped to deal with a wide variety of way to allow easy extensibility and incorporation of new
devices and network infrastructures, are used to capture technologies. Integration with third party software vendors
and transport device information to a server. Integration is much more flexible and collaborative.
and analytics capabilities in the Vision server is then used to
correlate all of this information for display and reporting.
Vision’s new modular approach allows for customization NCR Vision provides unrivaled insight
of your network management needs so you can run your into what is really happening in the
operations your way. self-service network, and helps
This approach utilizes a unified platform that gives
achieve significant advances in
organizations the ability to deploy and manage a variety
availability, consumer experience
and business performance.
6. VI S I O N FE ATU R E S
Combined Business and Operational Cash Level Monitoring
Data Analysis Cash management teams can use this on an
Vision provides visibility into both operational data overhead display to show the network status in
(availability, transaction counts) and business data terms of which machines are low in cash or about
(unserved customers, missed transactions). Vision’s to go out of cash, which deposit bins need emptied,
broad information spectrum provides you with etc. Executives or help desk administrators can use
the data you need to identify hidden relationships the map during the business day to assess how
between different performance-influencing factors. effective the staff and tools are at ensuring the
ATMs never run out of cash.
Real-time Updates of Key Performance
Indicators (KPIs) Software Distribution
Vision provides visibility into the KPIs that gauge Software Distribution provides a comprehensive
the daily success of your network operations. solution for in-house control of software
Vision’s KPIs allow you to analyze your network’s applications and risk mitigation reporting to stop
most important metrics at a moment’s notice, fraudulent activity.
thus enabling you to make strategic and tactical
responses faster than ever before. Remote Commands
The remote commands functionality allows you
Geographic Data Correlation to remotely browse ATM file system, view and
Vision’s availability map provides you with a capture customer facing ATM screens, place
geographic display of your network’s assets. It devices in and out of service and perform remote
allows you to quickly identify the state-of-health service and task management.
of individual assets at the street level. When the
availability map is viewed in broader displays, it Dashboard Analytics
allows you to quickly track the aggregated health of Enables real time comparisons of how transaction
your networked assets. volumes are trending now on a given population of
ATMs compared to how they did at a benchmark
Inventory Management period of time. Users will see visual trending
The Inventory Management application provides overlays on this dashboard of the different
a comprehensive listing of all devices, their main transaction types which will help to indicate which
components right down to serial numbers and transaction types are being most utilized.
firmware revisions, software systems and PC Cores.
Regulatory audits, maintenance planning and Transaction Monitoring
upgrades are now easier and faster than A critical mechanism for detecting abnormal
ever before. transaction patterns for each device in question.
Alerts provide immediate notice to the help desk
High Performance Incident Management know a device may be running low on cash earlier
Vision provides comprehensive incident than expected or may have stopped performing
management capabilities including robust transactions for some unknown reason.
automation, tracking and a full audit trail of the
incident life cycle. The dashboard displays an at-a- Electronic Journal Management
glance view of the network’s performance against A key module that provides the ability to search,
KPIs, in real time. and view electronic journal records in real-time,
that are automatically uploaded from the devices.
Multivendor Capability
Vision’s scope of support extends beyond the Reconciliation
management of NCR ATMs. Vision supports assisted Reconcile system logs with Electronic Journals
or self-service networks with a diverse range of and multiple other data sources to determine
device types, suppliers and network structures. It unreconcilied transactions and the source of
provides multi-vendor management of ATM’s based customer disputes.
upon CEN XFS standards. Vision uses software
agents to gather data from multiple vendors’ ATMs
as well as branch devices, kiosks and other
consumer-facing managed clients.
Vision enables you to improve your network management efficiency and performance, leading
to lower operational costs, increased revenue and excellent consumer experience.
7. E M POWE R E D D EC I S I O N S , POWE R FU L R E S U LTS
Decisive action Maximize availability and increase revenue
NCR Vision reduces time consuming technician site NCR Vision will help you maximize availability in the
visits by enabling pre-emptive actions along with remote broadest sense, not just by detecting and managing,
management and command functions. Precise handling often automatically, the rapid resolution of device failures,
increases availability, reduces operational costs and but also by showing you which transactions are being
improves overall consumer experiences. demanded in which locations and which services are the
Easy to use—by anyone most popular. This exposes any gaps in your coverage
Business managers, non-technical users as well as where new revenue could be earned.
operations specialists will all find NCR Vision easy to use. Transform your consumers’ experience
It’s user interface can be personalized to suit different job You can transform the quality of your consumers’
roles or individual users. Vision’s modern user interface is experience and make it a positive competitive differentiator
designed with real user input and provides the experience with NCR Vision. This is accomplished by achieving higher
the market expects of today’s software applications. availability across your network and by being able to track
consumers’ choices and behavior in terms of transactions
selected and successfully completed across multiple points
of service.
C O N TA C T U S AT N C R . C O M T O D AY
WHY N C R?
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with
businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR
enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and
technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries.
NCR is a trademark of NCR Corporation in the United States and other countries.
NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to change
specifications without prior notice.
All features, functions and operations described herein may not be marketed by NCR in all parts of the world. Consult your NCR representative or
NCR office for the latest information.
NCR is a registered trademark of NCR Corporation in the United States and/or other countries. All brand and product names appearing in this
document are trademarks, registered trademarks or service marks of their respective holders.
© 2017 NCR Corporation Patents Pending 17FIN8585-1217 [Link]