HIGHER INSTITUTE OF SCIENCES AND DISTANCE EDUCATION

(ISCED)

Information and Communication Technologies Work

Theme: Information and Communication Technologies

in public administration in Mozambique

Nome do estudante: Edson Mário Uache

April, 2021

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Index
Introduction

The role of ICTs in Public Administration................................................................................3

Advantages and disadvantages of ICTs in Public Administration

Current situation of ICT implementation in Public Administration in Mozambique...........4

Challenges and opportunities for the future of ICTs in public administration,...............................5

Conclusion

Bibliografia..................................................................................................................................8

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Introduction

Information and communication technologies are a resource in management and

they fit perfectly into the government proposal of Public Management, which is defined
as responsible for managing the public interest of a certain agency.

In this work, we will talk about Information and Communication Technologies in

Public Administration in Mozambique, where we will delve into the role of ICTs in
Public Administration, the current situation of the implementation of ICTs in Administration
Public in Mozambique, the advantages and/or disadvantages of using ICTs in the sector
public, and the challenges and opportunities for the future of ICT in Administration
public.

In this work, we will use descriptive and analytical methods.

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The role of Information and Communication Technologies in Public Administration
and its advantages

In today's world, ICTs have reached a high level in the information society.
both at the individual and organizational level. ICTs are a fundamental tool.
for the realization of electronic government and, for the modernization, reform and
transformation of the public sector.

Information Technologies are defined by Alecrim (2013) as the set of

all activities and solutions provided by computational resources aimed at
allow the obtaining, storage, access, management, and use of the information,
applied to support various types of areas.

In the 1970s, information technology was introduced in public management, based on

management of expenses and revenues and continued until the most recent experiences, with
focus on service delivery to citizens (Diniz, 2005).

It is understood that the use of ICTs in the public sector promotes citizen participation and
increases transparency in decision-making about public policies, being this a
subject considered of great importance, both for governments and for the
citizens.

Due to the importance of ICT in the public sector, the relevance of innovations has been noted.

technological advancements in Public Management improve the communication process of citizens in

use of public administrative services. ICTs are used by

administration professionals, as a fundamental instrument for realization
of electronic government and, concurrently, for modernization, reform and
transformation of the public sector

According to Chiavenato (2002), ICTs encompass various administrative systems,

focused on public management, and these systems have as their main objectives, to allow
the transparency in the implementation of various government actions, to enable the
population the monitoring of the proceedings, as well as access to
practical information, so that society has control over what happens.

In Chiavenato's words, we can verify the importance of all these systems.

for the public organization, as they will assist internal management and consequently the

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relationship with society, given that it still has a negative image of the
processos burocráticos existentes na gestão pública. Por isso que é necessário mostrar
how Information Technology has great relevance in these processes.

Information systems have expanded the possibilities of making it more suitable for
public service, as it conveys an image that the processes in
Citizen services are not agile. And these assist in better aligned management.
the best practices, such as the integration of financial sectors, human resources,
technical, among others.

ICTs play a very important role in public function. Because through them
technologies we verify total debureaucratization and the transparency of public matters
thus increasing the improvement of the well-being and quality of life of the citizen.

Advantages and disadvantages of using ICTs in Public Administration

As for the disadvantages, we can mention the loss of jobs generated by the
automation of technologies, security issues, due to being vulnerable
to hackers who can access data harming the sector in various ways
streams. In addition to these disadvantages, the use of ICTs incurs many costs in
installation and maintenance of them.
But from a positive perspective, that is, in terms of their advantages, ICTs increase the

participation and efficiency in organizational processes improving innovation,

effectiveness and quality, which positively facilitates the management of leaders regarding
control of resources and the improvement of productivity.
ICTs have opened up a wide range of new communication methods, enabling that
you get in touch with other people for less money and at greater distances
than before. They allow for the gathering of information in real time, integration of
public systems and greater citizen participation in public management.

They also allow ICTs for the production and processing of information in real-time.
bringing benefits to the public sector, that is, improving it itself
operation of the Public Administration and its relationship with citizens

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Public Administration in Mozambique and the implementation of ICTs

It is true that with new technologies, we can communicate with anyone in the
the other side of the country as well as of the world at any time and place in various ways.

In Mozambique, the use of ICT in Public Administration has an impact on

transformations of the organization and in the provision of services to citizens and contributes to

the increase in effectiveness and efficiency and for the reduction of execution costs of
public policies, at the various levels of public administration, whether at the level of their
internal or external relations.

The provision of internet services in Mozambique shows that the country is

to take positive steps on the importance of ICTs in the modernization of services
administrative.

In Mozambique, a clear example of the current progress in ICTs is the single window of
customs, online finance services, in agriculture, in education, processing
of laboratory tests in hospitals, among other services.

Given the advancement of technologies, there is a tool in the system at the global level.
public called Electronic Government, which uses Information Technology and
Communication (ICT) within the scope of Public Administration, it contains all the
applications and ICT platforms used in the public sector, in order to achieve a government
better.

Challenges and opportunities for the future of ICT in public administration,

Technological information systems are very fragile and subject to great risks, the
there is a great need for information security, as the market
requires increasingly dynamic, flexible, and secure systems. ICTs have a significant
challenge regarding data security.

In public administration, productivity is essential, and it requires planning, execution and

control. It is a challenge that involves communication between technicians, managers, and the upper management.

administration, forincrease productivity.a good management of technology

Information enables more ambitious projects, as it organizes their processes and routines.

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Making information technology management an integrative practice is a challenge that
envolve optimizar e integrar a technology and internal communicationhow many contacts
external with clients and suppliers. This team integration challenge is
accompanied by cost control without harming service delivery.

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Conclusion

According to the development of the work, we can conclude that ICTs improve,
the effectiveness and quality of services facilitate leaders' management regarding control
the resources contribute further to the modernization of Public Administration,
increasing productivity, coordination, and integration of public services.

The positivity, that is, the efficiencies that ICTs bring us, we can cite one of
main focuses of the technologies that are the high level of customer satisfaction and the good
functioning of Public Administration. In a careful look at the points of progress of
We can keep ourselves informed precisely, that is, we can identify the points.
positives and negatives of external and internal organizational structure, which promotes a
continuous improvement and contributes to the reduction of managerial dissonance.

As ICTs are important in today's world and dominate the communications world.
in general. They help improve public administration, but they should be used with
cautiously and expanded to all sectors of public administration, and with attention
turn the disadvantages mainly to the risks of information loss caused by the
hackers, which bring serious losses to private companies as well as to the public sector.

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Bibliography

Alecrim, Emerson. What is information technology (IT)?. [n.d.], [n.p.]. Available

Available at: [Link] Accessed on: April 27, 2021.

Chavienato, Idalberto (2012).Administração geral e pública. 3º. Ed. Barueri: Manole.

Singo, F. Ser University Professor, Module of the course in ICTs - Master's, Beira.

Wasseda, L. (2013) Manager of CPRD, talking about the role of ICTs in CPRD-
Beira, May.