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Home Page ► Mediation► Module 4 ► Final Questionnaire. Module 4

Started on Saturday, February 25, 2023, 19:23

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Finished on Saturday, February 25, 2023, 19:36
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Question1
According to Van-der Hofstadt, there are some errors in communication, the first of
Correct they focused "on what is said", that is, on the content of the information, the second
the error focuses on 'how it is said' therefore, it involves the behaviors of the sender, these can
Mark 1.00 out of
to materialize in:
1.00

Select one:
a. The content, forms, and behaviors with which the message is conveyed.

b. Humor, facial expression, and volume of voice.

c. The sense of humor, the intention, and the language.

d. Verbal behaviors, non-verbal behaviors, and paraverbal behaviors. Correct! From

according to Van-der Hofstadt (2003), the first mistake is centered on 'what is said', it is
to say, in the content of the information, the second error focuses on 'how it is said' or
the way information is presented, the image that is being transmitted to the and
the interlocutors, therefore, implies the behaviors of the sender, which can be specified
in verbal behaviors, non-verbal behaviors, and paraverbal behaviors.

Your answer is correct.

Question2
It is a space where the conflicting parties can mutually recognize each other as
Correct equal, leave behind power or submission practices and build a new way of
a relationship in which all parties involved have their needs addressed,
Mark 1.00 out of
the same ones that are often perceived as vital:
1.00

Select one:
Counseling

b. Mediation space Correct! In the mediation space, the goal is to

the parties dialogue, recognize each other as equals, and build flexible relationships
to transform conflicts; this highlights the potential of conflicts and
we learn to transform them from the recognition of the equal value of all
parts. In this process, the conflicting parties learn or strengthen their self
recognition and the recognition of other people; their interests,
needs, sensations, way of relating to oneself, with others
people and the environment.

c. Court

d. Sports field

Your answer is correct.

Question3
Paraverbal behaviors are those in which, although the apparatus is used
Incorrect the speaker's use does not alter the verbal message being expressed, some
elements of paraverbal communication are:
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1.00
Select one:
a. The volume of the voice, the tone, the timbre, the verbal fluency, the speed, the clarity, the
talk time, pauses and silences.
b. The ideas, the feelings, the argumentation, the reason and the debate, the characteristics
personal and, of course, the emotions.

c. The content, the humor, the personal attention or interest in opinions, feelings
from the other person, the questions or the request for information or opinion from
interlocutor/interlocutora.

d. Facial expression, gaze, smile, posture, orientation or location of the

sender person, the distance/physical contact, gestures, personal appearance/hygiene
personal, the self-manipulations (touching hair, scratching the face or arm, touching oneself
the nose, etc. and the nervous movements with hands and legs.

Your answer is incorrect, please try again.

Question4
In building a culture of respect for human rights, the importance of the
Correct emotional education is based on:

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Select one:
1.00
a. It is the fourth pillar of education and that is why it is very important for us to
let's respect.

b. It is important to certify our knowledge.

c. If we educate ourselves emotionally, we can contribute to being a society

humanist who respects the dignity of human beings. Correct! Maybe
We could think that an 'emotionally illiterate' person is actually a learner.
of the management and control of one's own emotions, that is, a student. Illiteracy
emotional challenges hinder development in society. On the contrary, if we educate ourselves
Emotionally, we can contribute to being a humanist society that respects the
dignity of human beings.
Thus, respect for the dignity of the human being, for the person I live with, passes
for the recognition of it, its dignity, and therefore of its rights
humans.

It is necessary for all people to leave behind the level of learner to

transition to a culture of mutual respect.

Your answer is correct.

Question5
According to Ballenato, there are seven elements involved in the communication process, four
Correct of them are:

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Select one:
1.00
a. Language, broad language, emotional intelligence, and emotions.

b. The code, the channel, the context, and the feedback. Correct! Ballenato
mention seven elements involved in the communication process, these are:
code, message, channel, context, receiver-decoder, filters and feedback or
feedback.

c. The restrictions, the movement, the decisions, and the dialogue.

d. The illocution, the perlocution, the explicit message, and the hidden message.

Your answer is correct.

Question6
Algunas habilidades comunicativas que se requiere formar para el proceso de mediación y
Correct that if considered necessary, they work in the pre-mediation phase are:

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Select one:
1.00
a. Group management, empathy, and lasting friendships.

b. Building networks, self-control, emotional management.

c. Active listening, I-messages, assertiveness, among others. Correct! If the
people in conflict are not trained in certain communication skills
for example in active listening, I-messages, assertiveness, among others, will be the work of
the mediating person manages to get them to use them during the process,
to the extent possible. In this sense, the preliminary phase becomes extremely important
of PREMEDIATION, during which the individuals in conflict have an initial
approach to these communication and relationship attitudes, which constitute the foundation
of the mediating process and mediation as a training strategy, and of transformation
of the people.
d. Distance yourself from negative emotions, hug therapy, and group management.

Your answer is correct.

Question 7
Kahane (2018) proposes in his methodology for conflict transformation to establish
Incorrect the dialogue and the presence, this has to do with the way of speaking and listening; it defines
four legitimate and useful models for listening, which are:
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1.00
Select one:
a. Self-reflection, stance, thought, and words.

b. Download, debate, dialogue, and witness.

c. My opinion, your opinion, our opinion, and the opinion of the holon.

d. Interpret, dialogue, assume and discern.

Your answer is incorrect, please try again.

Question8
In a mediation process, it is very important to have clarity regarding that the
Correct emotions will always be present during it, and they impact the
the way the mediator will communicate and relate to people in
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conflict for this reason:
1.00

Select one:
a. One must act with firmness and clarity from the framework in order to not allow the existence of
emotional blackmail from either side as it would disrupt the emotional life and
social of the affected party.

b. Every time an emotion, whether positive or negative, manifests itself in a way

overwhelmed, the session will be suspended and time will be given for the parties to go to the
"thinking space", a physical place that was determined from the very first moment of work.

c. Two or three catharsis sessions will be sought in order for the parties
participants in the mediation process express their pent-up emotions so that it can be
advance in the objectives of mediation thus avoiding the cause or the problem that has
caused the negative emotion.

It is important to act with the clarity that emotions affect the way we
we feel and interpret what we experience, and for this reason they become the central axis
of human well-being or discomfort. Correct! Emotions affect the way of
how we feel and interpret what we live, and for this reason it becomes the axis
center of human well-being or distress, this is how they impact the way in which
communicate the mediator allows for effective relationships
with the people in conflict, that is, to communicate appropriately, the feelings,
wishes, opinions, and expectations, always respecting the individuality of people
who wish to enter a mediation process.

Your answer is correct.

Question 9
Following Ballenato, one of the elements involved in the communication process is
Correct the code, which refers to:

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Select one:
1.00
a. The meanings of the non-verbalized messages but still emitted and
received from body language.

b. The key to the oral comprehension of language obtained in the processes of

comprensión dela lecto-escritura.

c. The system of signs, symbols, and rules that allows to understand messages,
encode them and decode them. Correct! Remember that according to Ballenato the element
code, involved in communication is understood as the system of signs, symbols
and rules, which allows understanding messages, encoding them, and decoding them.

d. The reaction or response generated by a two-way channel through which

transfer the auditory, graphic, oral or visual information.

Your answer is correct.

Question10
In order to achieve that each party recognizes its narrative in those agreements that are
Correct they manage, in such a way that a bridge can first be built and then reinforced, starting from
Mark 1.00 out of that each of the parties feel recognized, and therefore satisfied can be
1.00 make use of:

Select one:
a. Mirrors, dance studios, classes in body expression and creativity.

b. Individual meetings to clarify any topics, negotiation list, discussion tables of

transparent work, approach to intermediate perspectives. Correct!
the purpose is not for all parties to accept only one way as unique and true
to see and understand, but that each part recognizes its narrative in those agreements that
they are achieved, in such a way that a bridge can first be built and then strengthened,
starting from the fact that each of the parties feel recognized, and therefore satisfied,
to the extent possible, with the agreement reached, which really
será un acuerdo y no una imposición.

c. Individual dialogues with the party that the mediator identifies as being
misguided, to make him see his mistake and the correctness of the other side.
d. Lists of rewards and punishments that will be imposed in case of non-compliance with the
agreements reached.

Your answer is correct.