PASSENGER NAME RECORD (PNR)

It is the record that contains the data of the reservation for one or more passengers traveling together, and others.
travel information.
It consists of lines of information items called elements.
They are classified into 3 categories:

[Link] [Link] [Link]

Mandatory optional Entered by the
system
• E . nombre: • OSI Elements:
• E. Itinerary: Reservation of service information • Responsible office:
services (air, hotel, • SSR Element: Request
identify office of
vehicle...) special services PNR control
• Office Queues:
• E. Contacto:Nº de tel. • Elements of option:
agency, pax Send a PNR to the bank identify office of
of Queues Queues
• E. ticket: Situation of
• Agent identification:
ticket • Element notes:
Observation and the last 2 characters
• E. Received From: Person
additional comments of Sing /Duty Code
who has requested the
• Record locator:6
creation
reserve character
• PNR History: records
all PNR actions

1. Depending on the number of passengers, the PNR can be individual or group:

Individual: 1-99 people

Group: 10-99 people
 Types of access
DIRECT ACCESS
In those airlines with which Amadeus has this type of access
Is there a possibility to perform certain real-time queries directly in the system of
company information.
THE TYPE OF INFORMATION ACCESSIBLE WITH THIS SYSTEM COVERS ASPECTS SUCH AS
Flight information THE SHORTCUT COMMANDS
Schedules BEGIN WITH1.
Availability
Seating maps
Rates, etc... When we use the shortcut for the inquiry of
availability opens a time window of 3
minutes to be able to formalize the reservation.
Another type of access is AMADEUS ACCESS, which allows you to view availability information.
flight (Amadeus access update) synchronized with that of the airline, and confirm
immediately the status of the reservations (Amadeus access sell).
THE STANDARD ACCESS
These operations can be carried out without having a communication channel with the company.
Weekly, flight schedules are updated on the screen, and the management of reservations is carried out.
through messages in a communication network (just like a teletype).

Access Type Indicators

. Amadeus Access sell * Direct access
: Amadeus Access update Standard access (without indicator)
/ Amadeus access update + sell
Direct access

Command:1<cia><availability inquiry>
(only availability inquiries ordered by AD departure are allowed)
EXAMPLES:
1IBAD14SEPBCNLON0900 direct consultation in Iberia for availability
1IBAC18SEP changes appointment to September 18
 1. Element name
ENTRY
DE
INCOME:
(T)
LAST NAME NAME ABBREVIATIONS
NM : 1 /BAR TREATMENT
S E MANDATORY
O
Code. quantity together mandatory SYSTEM it is not CHD INF
transaction d of a A NO mandatory child (infant)
n paxcon COGE but (CHD/ DATE OF BIRTH
the LYRICS recommended DDMESA (INF/NAME/DDMONTH
same Ñ eMR- sir, A) AA)
surname MRS-lady2-12 YEARS 1-2 YEARS
o Ms. Miss

ENTRADAS: there are more combinations of inputs

NM2LASTNAMES/FIRSTNAME(T)/NAME(T) SAME LAST NAME
NM2LASTNAMES/FIRSTNAME(T)/ NAME(CHD/DDMESAA) ADT + CHDMISMO LAST NAME
NM1LASTNAME/FIRSTNAME 1LASTNAME/FIRSTNAME DIFFERENT LAST NAME
LAST NAME/FIRST NAME (CHD/ MONTH DAY) CHD(child)
NUMERATOR LAST NAME/FIRST NAME (INFO/FIRST NAME/DD MONTH YEAR)
ADT + INF (infant)
NM1LASTNAME/FIRSTNAME (INFLASTNAME/FIRSTNAME/DDMONTH)
When entering the CHD/INF codes, the system creates an OSL. HELP:
The associated INF OSI element is invisible in the PNR but transmitted to the company. THE NAME
THE NM
 2. Itinerary Element
It consists of the reservation or sale of one or more services called segments, such as flights.
hotels vehicles, train, cruise,...
A PNR can contain only flight segments, hotels, vehicles, trains, cruises… or
combination of various services:
[Link] and vehicle booking, hotel and flight booking...

1
Air segments: 2
There are 4 types:
3

1. ACTIONABLE SEGMENTS 4
Places reserved or sold through Amadeus are they call it that

because they are sent by the system with an action code: SS, LK, LL or NM. Short entries can be used or
direct
SHORT ENTRIES
It is carried out from the deployments
- Schedules: SN, SA, SD, SE
-De disponibilidad: AN,AD,AA,AE
-By direct access
SS1Y2 Non-stop flight, direct, or change of aircraft en route
Flight reservation (segment sell) >COMMAND AND EXAMPLES:
+ Example:
SS2BMY1 Reservation for two seats on connecting flight, different classes. BMY
SS3Y2/PE Reservation of 3 spots on the waiting list
SS1M1*11 Round-trip reservation same class (M) from segments 1 and 11
SS1M1*B11 One-way/return reservation different class (M one-way-B return) starting from
segments 1 and 11

DIRECT ENTRY OR LONG

When flight data is known
SSRG8903M23APRASURIO2 Transaction code, airline code, number of
vuelo, clase ,fecha, par de ciudades o apt,
cantidad de pax
Not advisable when the airline participates in direct access as the sale is transmitted as
standard and may be rejected by the company

INTERPRETATION OF AN ITINERARY

A.- Segment order number G.- Reservation status code

B.- Company flight code H.- Number of seats
C.- Class I.- Check-in deadline and terminal
D.- Date J.- Departure/Arrival time
E.- Day of the week K.- Equipment code
F.- City pair L.- Number of stops and food code

ACTION AND STATUS CODE

According to the availability code of the reserved class and the access level of the airline, Amadeus
transmit the sale with specific action codes, which, after the end of the transition (ET or ER), are
automatically converted into status codes.
Before ET/ER STATUS ACCESS LEVEL AFTER ET/ER
SS Available class Standard and update HK
LK Available class Direct Hong Kong
HK Available class Sell and full HK
LL Waiting list All levels HL
NN To require All levels HN

FOR DESCRIPTION OF EACH CODE GG CODE <LETTER>

CONSULT HE SS
2. INFORMATION SEGMENT
They are used to indicate where the passenger will arrive at a boarding point when that point is not the first.
itinerary segment.
Unknown arrival (ARNK) city of arrival of the previous segment does not match the city of the segment
next, or the passenger arrives by another means of transportation.
Known arrival: flight that is part of the itinerary not booked with Amadeus. If the flight is 'System User' the
Information segment cannot be entered. In this case, the information is entered as an OSI element.
Message generation
The information segments may or may not be sent to the airline desired via Amadeus.
Transmit the arrival information. If other elements are entered in a PNR, action will be taken for the airline.
 which wishes to transmit the information. Such as an actionable air segment or an SSR element, the
information segment is transmitted.
Quotation and issuance
The system does not recognize the information segments for the itinerary quote or ticket issuance.
ENTRY EXPLANATION
IF ARNK Unknown arrival without date
IF ARNK 23 OCT Unknown arrival c/date
Arribo conocido: cía, nº vuelo, clase, fecha , par de
SIBW832Y23MARCCSPOS HK1/11551335 cities, status code and number of places / hour of
departure and arrival time.
QUERY; I HAVE YES
3. OPEN SEGMENT

When the data of one or more flights has not yet been booked, but it is desired to complete and
complete it according to the case issue ticket.

ENTRANCE EXPLANATION SMS Generation

SO transaction No company transmits.
SN co airline If you feel caught between 2
SO SN B MADBRU
B service class actionable segments if it is
MADBRU pair of cities transmitted as (ARNK)
Quotation and issuance
SO SN B 5mar MADBRU OPEN SEGMENT with date It is recognized for quoting
itinerary and ticket issuance
HE OPEN, HE SO

4. PASSIVE SEGMENTS
It was not booked through Amadeus but can be entered in PNR, e.g., when a passenger booked with an airline.
directly and then contact the agency for issuance or reservation of telephone flights.
They are used to record travel data or maintain continuity of the itinerary, quote, and/or print.
A PNR can only have passive elements or combined with actionable ones.
3 types of passive elements:
Standard IATA It is necessary to consult
Not all companies GG PCA XX(code)
Of service they accept SSR /seats can be requested
airline)
Estatus: HK (CONFIRMADO)
Ghost They can be used with
To obtain a quote all companies including the
without reservation of
System User
Possible statuses:
segment
For example: a passenger who contacts GK confirmed
GL waiting list
to know the price of
GN requested
a possible trip but not
Do you still want to make a reservation?

places.

Direct entry Short entry

Without prior schedule/deployment availability
SSAA907K19APRMIAASUHK3/22451110/RQOMLM6 SS3KI/HK/RQOML6
A SMS is received that confirms participation in PNR request.
this function is the PNR CLAIM it can be used instead of
Standard IATA/service
SSIB6840J02NOVBUEMADGKI/ABCDE SS1J1/GK/ABCDE
The locator record (ABCDE) is a fictitious code as it is a mandatory component in this field.
 3. TICKET ELEMENT

The basic entry to create the element consists of the transaction code TK followed by a
action identifier that defines the ticket's emission status.

IDENTIFIER EXPLANATION
TL TIME LIMIT. Issuance period
The PNR is automatically sent to Queue number 8
category 1
OK Ticket issued is not sent
TK TL 20NOV Issuance deadline future date, the PNR will be placed in the
At 00:02 local time at the agent's office
TK TL 14 OCTOBER / 1500 Deadline date and time
TK TL 14OCTOBER/1500/p1 Specific pax associate
March 20th Status okay and issue date
DETK PROCESSING
The TK element is not transmitted to the airline lines of the itinerary.
The airlines that use Amadeus as their own Reservation System ("System User") have
full access to the PNR and therefore can view the information entered in item TK.
If by the procedure of an airline a 'Non System User' needs the issuance status,
You must enter the information into the OSI system.
HE TK
COMPONENT EXPLANATION
AP Transaction code
MAD Code of care contact point
34 912 312 112 Nº Tfno
-H Script and indicator of the type of contact

THE MOST USED INDICATORS OF CONTACT TYPES:

INDICATOR Meaning
H House
B Office commercial phone
T Travel agency
A Address (house - hotel)

DESCRIPTION OF AP IN A PNR