INTEGRATED QUALITY MANAGEMENT SYSTEM

CITY PROJECT CONSTRUCTION AND REAL ESTATE

PRESENTED BY: ERIKA MARIA GRANADOS REY

CC: 1007135633

DIPLOMA IN HSEQ

Tunja Boyacá

JANUARY 4, 2021
Content

SCOPE...........................................................................................................3
2. REFERENCES REGULATIONS.........................................................................3
3. TERMS AND DEFINITIONS...........................................................................3
4. CONTEXT FROM THE ORGANIZATION4
4.1 Understand the context of the organization4
4.2 Understand of the needs and expectations of the parties
interested............................................................................................................6
4.3 Determination Scope of the Integrated Management System.............6
4.4 System Management Integral and Its Processes..........................................7
5. LEADERSHIP AND COMMITMENT.........................................................................8
5.1.1 Generalities......................................................................................8
5.1.2 Approach to the customer................................................................................8
5.2.1 Development of the quality policy...................................................8
5.2.2 communication of the quality policy.............................................9
5.3 Functions, responsibilities and authorities of the organization........9
6. PLANNING..............................................................................................10
6.1 Actions to address risks and opportunities.................................10
6.2 Objetivos...................................................................................................11
6.2.1 The the organization must establish quality objectives in the
functions, levels and processes necessary for the QMS.............................11
6.2.2 Al plan actions to achieve quality objectives..........11
 SCOPE

The scope of the process and procedure quality management system of the
City Project organization including all the work staff of the
Construction and real estate company dedicated to rebuilding and renovating properties in
poor condition, to later commercialize them.

2. NORMATIVE REFERENCES

The regulatory references applied to the scope of the ISM are presented according to
ISO 9000, quality management system, fundamentals and vocabulary.

3. TERMS AND DEFINITIONS

All terms and definitions are contained in ISO 9001:2015.

Quality management and Fundamentals and vocabulary

Purchase of properties (houses) in poor condition: The organization buys the

properties in poor condition, to remodel, reconstruct so that finally
the property becomes a pleasant space for the client. For
then market them.

Structural arrangements: The first thing the organization does after

buy the property in poor condition, within the structural repairs
includes repairs in the structure of kitchens, bathrooms, living rooms, walls, or ceilings
in poor condition.

Modern architectural design: Modernist styles use shapes

simple things that are more related to functional uses and not
necessarily son pleasant a the view. It is the design
current popular architecture that is mainly used today in
suburban areas.

Architectural arrangements: Here it is proposed measures, materials for

rebuild, texture system; to visualize the property and establish the
project dimensions.
 Intervention for Remodeling: This means that the organization purchases
properties in poor condition, to then redesign and reconstruct the property and
then market it. Remodeling is an art of surprise: more than one
it's hard for us to believe the before and after of a bathroom, a kitchen or a
bedroom after a renovation. Whether to modernize the house, to
change one style o for
fix breaks or damages, with a good remodeling you can renew
totally your home

Structuring: The reconstruction of the properties is organized into

bases of already designed properties, but which are in poor condition.
Touching up the beams and columns to ensure the safety of the building

Project contracts: the project contract is a very

extended, which consists of a type of contracting that arises and
extinguishes with the realization of a work, project, or clearly defined development
determined.

4. CONTEXT OF THE ORGANIZATION

4.1 Understand the context of the organization

Description of the economic activity

CITY PROJECT SA CONSTRUCTION AND REAL ESTATE COMPANY is a business
dedicated to buying properties (houses) in poor condition to rebuild them,
remodel them and carry out all civil and architectural works that it requires
property, to then market them by offering clients locations
spectacular and comfortable to inhabit.

Business description
CITY PROJECT SA, the CONSTRUCTION AND REAL ESTATE company, is a company that
offers professionally remodeled and constructed properties (houses) with
high-quality materials, offering resistance safety in the face of earthquakes or
natural disasters, providing a healthy and comfortable environment to live in.
Mission

Provide modern architectural designs, reconstructions with materials

high quality, comfortable environments, affordable properties, fulfilling all
the requirements set by current quality standards, based on a
excellent team of work that will contribute all its knowledge and experiences
to provide you with engineering services of the highest quality.

Vision
Be leaders as a construction and real estate company, based on the purchase of properties.
poor quality houses to transform them into good quality by innovating and achieving
positioning itself in the national market.

Principles of organization

Legality: A legal company that establishes, implements, and keeps updated

the Procedure Legal Requirements.
Ethics: the company CONSTRUCTORA E INMOBILIARIA CITY PROJECT SA
It is a responsible company that fulfills each of the projects.
according to the rules, responding to the legitimate expectations of our
clients.

Values of the organization

Respect: the recognition of the equal dignity of all people is

it must be manifested in everyday dealings with each of the workers,
superiors, colleagues, and clients. Always treating others as
we would like to be treated and with the effort to understand all points
in sight.
Humanity: Remember functional goals, such as the mission and vision of the
company, to be aware that mistakes teach us new experiences
to achieve success without limitations
Honesty: Our commitment to exercising decency, decorum,
prudence and justice towards ourselves and others.
Attitude: It is the stamp that makes us different from others, an attitude
positive, constructive, respectful, and dynamic is our business DNA,
distinguished by those who trust. The organization conducts analyses of the
weaknesses, strengths, and threats in the following table.
Tabla 1 Debilidades, fortalezas, oportunidades y amenazas

WEAKNESSES STRENGTHS
High-quality materials, only Personal administrative
se proveen de importantes ciudades highly qualified.
like Bogotá, Villavicencio, etc. And for Construction equipment and machinery
to deliver these materials to in good quality and in good condition
municipalities where the work is developed Contracts of work for
it is very expensive. project
Attractive properties of good
quality with little investment
OPPORTUNITIES THREATS
Purchase of houses what they are Dissatisfied customers
deteriorated, but that have good Competition generates a
bases for remodeling and rebuilding it, great threat since CITY
generates a great opportunity for the PROJECT is a company that
company since it is acquired by so far it is just beginning
lowest price to market it at a gain experience.
good price.

4.2 Understanding the needs and expectations of the parties

interested.

Among the stakeholders we find: partners in productivity and the

costs, the managerial ones in the growth and success of the organization, the staff
in personal security, job growth and development, the clients in the
quality of our properties (houses), society in respect for the environment
environment and the impact it generates and the suppliers in the alliance and the quality
scheduled.

4.3 Determination of the Scope of the Integrated Management System

Scope of the management system

The integrated management system of CITY PROJECT applies to all
processes and procedures of the organization including product quality
(property, houses), the impact on the environment and workplace safety.
Objective of the management system

The company CITY PROJECT according to the needs of the property (houses),
carry out a renovation and a reconstruction as required, for improvement
from this, offering its clients better quality properties. The company has
with the following objectives.

Satisfy our customers with real estate (houses), insurance and

comfortable with modern designs and finishes with good materials
quality.
Provide a healthy work environment where everyone is trained to
achieve personal and professional growth.
Ensure quality service to our clients.

4.4 Integral Management System and Its Processes

The company maintains and continuously improves the management through top management.
system, processes are established to maintain interaction in the System
Integrated Management, as seen in the process map.
 5. LEADERSHIP AND COMMITMENT

Representative of the management

The senior management of the company for the implementation of the integrated system
management assigns the support function called Director's Representative in
the Integrated Management System, to the Head of the Integrated Management System, who
has training, authority, and responsibility within the company.
5.1.1 Generalities

The Head of the Integrated Management System, who possesses training, authority and
responsibility within the company must:
Tomar responsabilidad de la eficacia del SGC de la empresa
Ensure that the quality policy and objectives are established and are
compatible with the context and strategic direction.
Ensure the integration of the SGC requirements in the processes of
organization business
Promote the use of the process approach and process-based thinking
risk
 Ensure the necessary resources for the QMS
Communicate the importance of effective quality management and of the
compliance with the requirements of the QMS
Ensure that the QMS achieves the expected results
Involve, lead, and support people to contribute to effectiveness
of the SGC
Promote continuous improvement
Support other relevant management roles to demonstrate your leadership in it.
that respect their areas of responsibility.

5.1.2 Customer Focus

The organization seeks to impress the client with its properties (houses), to innovate.
with its designs and its structuring, it offers healthy and comfortable environments
earthquake-resistant insurance, remodeled and rebuilt with materials from
excellent quality

5.2.1 Development of the integrated management policy

The integrated management policy of CITY PROJECT implements the conditions

safe with high standards for workers, complying with legislation
Colombian and other requirements that ensure the management of risks,
prevention of pollution and the well-being of workers the prevention of
accidents and illnesses. The company is committed to improvement
continuing, this is why he commits to:

Strengthen competencies and integral development to respond to the

needs and expectations to achieve the company's objectives and the
customer satisfaction.
Implement and maintain an Integrated Management System that leads to
improve quality performance and regulatory compliance.
Prevent the health effects caused by exposure to factors
of risks presented in the company, through the evaluation,
identification, intervention and monitoring of the cases presented.
Identify the risk factors present in mission-related tasks that
require work at heights, in order to establish measures of
interventions that minimize the occurrence of accidents.
Establish actions to prevent environmental impacts
significant generated by the development of activities.
5.2.2 Communication of the quality policy

The company's quality policies must be available and maintained as

documented information available for interested parties, must be
communicated, understood, and applied within the organization.

5.3 Functions, responsibilities, and authorities of the organization

The company through upper management has established the relationships between the
personal, which is summarized in the following organizational chart.
 6. PLANNING

6.1 Actions to address risks and opportunities

regarding risks and opportunities, ensuring that the integrated system of

management meets the anticipated results and facilitates the structuring of a
work plan according to the needs of the organization, the parts
interested parties and the relevant regulatory entities
The occupational risk factors have been defined, as well as the existing controls.
at the time of the evaluation, defined in the following table:

Table 2 Weaknesses, strengths, opportunities, and threats

PROCESS RISK OPORTUNIDAD RIESGO OPPORTUNITY

DE AMBIENTAL
QUALITY
Design of Ideal of Personal Greater Good
remodeling designer highly amount of disposition of
qualified waste waste
Diagnosis Bad Generate and A bad Give them a
general diagnosis evaluate the diagnosis good
causes diagnosis generates still final disposition
losses to general al more waste to the waste
the real estate company generated contaminants.
of the
indicated.
Intervention Materials Better selection Waste from Recycling, and
for the of bad of suppliers materials from final disposition
remodeling quality poor quality of the waste
Arrangements Suitable of Personal Generate more Good
architectural designer highly amount of disposal of
s qualified waste the waste
Arrangements The quality Hire Generate Recycle the
structural deficient personal with waste solid waste
of a experience in solids and generated, and
worker processes waters give them a
constructive residual treatment for the
that cause waters
an impact residuals.
environmental
 6.2 Objectives

Quality objectives and planning to achieve them

6.2.1 The organization shall establish quality objectives in the

functions, levels and processes necessary for the SGC

Satisfying our clients with real estate (houses), insurance and

comfortable with modern designs and finishes made of good materials
quality.
Provide a healthy work environment, where everyone is trained to
achieve personal and professional growth.
Guarantee a quality service to our customers.

6.2.2 When planning actions to achieve quality objectives

The actions taken to achieve quality objectives must comply with all
the quality standards of the properties and good customer service, for this
high quality materials are required engineering equipment, designs of
remodeling, modern materials, and the acquisition of comfortable places for
carry out the projects. Those responsible for ensuring compliance with these objectives of
quality is the Head of Integrated Management System, and the senior management of the
company, this will be completed when the company has achieved success in
customer satisfaction, the results will be evaluated according to the goals, the objectives
and the quality standards.