AGNES
JOSEPHINE
MAKANDA
BUTLER
PROFILE EDUCATION
Customer-focused, dependable Kenyatta University
professional with experience in delivering 2009-2011
outstanding guest services. Passionate Bachelors in Arts
about achieving the highest levels of
customer success and retention through
resolving conflicts promptly and building WORK EXPERIENCE
positive relationships with guests . Grand Millennium Hotel Dubai- Butler (Supervisor)
2022 Feb -Date
Greets and introduces himself/herself to each suite guest during
embarkation
CONTACT
PHONE NUMBER: Provides a variety of personalized services and information to
+971581853117 eligible suite guests
Serves all food and beverage orders requested by guests
EMAIL ADDRESS:
Agnes_makanda@[Link]
Ensures assigned suites are prepared before embarkation with
all the amenities and informational materials required
HOBBIES
Travelling Ensures the suites are prepared with all food and beverage
Reading menus, service menus, flowers, fruit baskets, etc.
Swimming
ziplining
Explains suite amenities and lay out, food and beverage service,
dining options, and any other related services
Makes reservations for various activities and services such as
shore excursions, dining, wine, spa, flowers, etc. Follows-up to
ensure services and amenities are delivered as specified
In order to provide accurate information and answer questions,
the Butler maintains knowledge
FAIRMONT HOTELS AND RESORTS DUBAI – BUTLER
2021- JAN 2022
Greets and introduces himself/herself to each suite guest during
embarkation
Provides a variety of personalized services and information to
eligible suite guests
Serves all food and beverage orders requested by guests
Ensures assigned suites are prepared before embarkation with
all the amenities and informational materials required
Ensures the suites are prepared with all food and beverage
menus, service menus, flowers, fruit baskets, etc.
Explains suite amenities and lay out, food and beverage service,
dining options, and any other related services
Makes reservations for various activities and services such as
shore excursions, dining, wine, spa, flowers, etc. Follows-up to
ensure services and amenities are delivered as specified
In order to provide accurate information and answer questions,
the Butler maintains knowledge
MEDIA ONE HOTEL DUBAI -GUEST RELATIONS
&RESERVATION SUPERVISOR
2017-DEC 2020
Review arrival lists to welcome guests
Attend to special guests like VIP and answer their inquiries
Help prepare welcome folders with collateral like room service
menus, area descriptions)
Provide information about amenities, area and venues and
promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks like confirming travel
arrangements, taking messages
Address customer complaints and escalate to manager when
needed
Record information in the logbook daily
Ensure compliance with health and quality standards
MEDIA ONE HOTEL DUBAI -Telephone Operator Team
Leader
2014-DEC 2016
Answer incoming calls and provide callers with the requested
information.
Handle customer inquiries and complaints in a polite and
professional manner.
Transfer calls to appropriate personnel or departments.
Assist customers in placing orders.
Take messages and forward them to the relevant parties
SKILLS
Teamwork
Communication
Resilience
Attention to detail
Conflict management
Upselling
Customer service
Flexibility
Interpersonal communication