Telecom Italia

Business Customer Service

P.O. Box 218
14100 ASTI

Dear Customer,

in order to follow up on your request for a change in subscription contract category

telephone (hereinafter "Downgrading"), we invite you to identify which of the two cases listed below applies to you
interest and to send to fax number 800000191 the relevant documentation indicated below.

For the downgrade requested by the same subject who used the telephone service for his activity
professionale e/o imprenditoriale,avente quindi il medesimo codice fiscale:
• Autocertificazione (allegato alla presente - modello 1) e copia del documento d’identità.

For the declassification requested by a natural person with a different tax code from that of the user
telephone service for your professional and/or business activity:
• Self-certification (attached to this - form 1) and a copy of the identity document;
• Request for succession for declassification (attached to this - model 2);
• Approval for the takeover (attached to this document - model 3, to be sent in the cases indicated in the model
same).

We inform you that the transmission of partially filled out forms or lacking documentation
necessary, will not allow the evasion of the request.

We inform you, finally, that the telephone service of Telecom Italia is governed by the general conditions of
Subscription published on the site [Link].

The occasion is welcome to extend distinguished greetings.

TELECOM ITALIA
Business Customer Service

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 Telecom Italia
Servizio Clienti Business
P.O. Box 218
14100 ASTI

Model 1

Self-Certification

The undersigned ________________________________________________ nato/a a

__________________ the ___________, e resident at ________________________, street
_______________________________ tax code no.
______________________________________________,
REQUEST
the variation of the subscription contract category related to user no. ______________________ from
“A”-“Affari” a “B”-“Residenziale”.

DECLARE
under their own responsibility, to use the number ______________________ of Telecom Italia S.p.A.
related to the installation set up in the residence located at ____________________________ on the street
______________________, scala _______ int. _____, for residential use, and that in the dwelling in which it is
the aforementioned account does not engage in any business or professional activity and that such account is related to
first subscription to the telephone service signed for the residence.

TAKES NOTE
that the data and news relating to the aforementioned user (for whom, as a result of the declaration made here, we
requests the change of the subscription contract category from 'A'-'Business' to 'B'-'Residential')
they will be subject to communication by Telecom Italia to the Tax Registry in accordance with the law.

This declaration is made for all legal and contractual purposes, and, in this sense, it is attached to this document.
the photocopy of the identity document of the undersigned, issued on __________________ by
_____________.

___________, _____ ___________________________

(client's signature)

Attachment: copy of the identity document.

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 Telecom Italy
Business Customer Service
P.O. Box 218
14100 ASTI

Instructions for filling out the Subentrance Form

Dear Customer, before completing the attached forms, we kindly ask you to review the points
as indicated below in order to follow up on your request as quickly as possible. We thank you for the
collaboration.
*******

1. Fill out and sign the form in all its parts;

2. Attach to the model the consent for the assumption (completed and signed by the assignor);

3. Attach the following documents:

copy of the identity document of the new holder;

copy of the tax identification code of the new holder;
photocopies, if available, of the last two paid Telecom Italia bills;
-photocopy of the valid residence permit of the new holder (only if not
belonging to the E.U.
possible consent to the processing of personal data for purposes other than the execution of
contract and/or consent to receive promotional-advertising communications from Telecom Italia
tailor (here attached).

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 Telecom Italia
Business Customer Service
P.O. Box 218
14100 ASTI

Model 2

REQUEST FOR SUBSTITUTION FOR DOWNGRADING

SECTION 1: APPLICATION FOR SUCCESSION

The undersigned...............................................................

born on ........ / ........ / ........

tax code

requests to take over, pursuant to Article 24 of the General Conditions of Subscription to the Telecom telephone service
Italy in the telephone contract concerning the number ……………………….

addressed to ……………………………………………………………………………

mobile phone number……………………………………….

Check the case of interest

A) declares, under their own responsibility, to belong to the same family unit as Mr./Mrs.
……………………………………………………..………………………, current holder of the users
n…….…………………

B) declares, under his/her own responsibility, to be the legitimate heir of Mr./Mrs.

…………………………………………………………… holder of the telephone subscription no. ……
…………………., deceased on ………/………/………… and therefore requests that the succession in the contract be
granted, in his/her own name, assuring that there are no claims from other heirs on the subscription in question.

C) declares that they do not belong to the same family unit nor are they an heir of the current account holder of the utility
telephone n. ...

It also declares to be aware that only in the cases expressly provided for by Article 24 of the General Conditions
The subscription will not include the entry fee of 19.44 euros (VAT included) in the invoice.

Finally, declare (choose one of the two options):

wanting to use the invoice domiciliation service, by direct debit from the bank account or
send the commercial credit card, committing to submit a proper request to Telecom Italia or to their own institution
Banking or Postal or to the Issuing Company of the Credit Card;

not wishing to avail oneself of the invoice domiciliation service and committing to pay, as an advance
Conversations, the amount of 8.00 euros including VAT for the basic telephone line or for the ISDN line.
The said amount will be refunded, unless settled differently, at the end of the contractual relationship or in the event of future adherence to
invoicing domiciliation service.

Place and date Company

____________________________________ ____________________________________

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 Telecom Italia
Business Customer Service
P.O. Box 218
14100 ASTI

SECTION 1.a: GENERAL INDICATIONS

INVOICE DELIVERY

The undersigned requests that the bills be sent to the following address:

Surname and Name Via

N. CAP Location Prov.

REFERENT

For any communications / information contact:

Surname and Name Telephone

Cell phone Email address

The undersigned declares to know and accept the provisions contained in the General Conditions of
Subscription to the telecommunications service published on the website [Link].

In the event of Telecom Italia bills not paid by the current holder of phone number.
__________________, the undersigned declares to be aware of the amount already ascertained through
issuance of the aforementioned Telecom Italia Accounts and states that, succeeding in the contract(s) related to the/a
subscriber(s), assume full responsibility for any charges, whether confirmed or yet to be confirmed, that they commit to from the outset.
now to be paid upon presentation of an invoice by Telecom Italy, pursuant to Article 24, paragraph 3 of the
General Subscription Conditions for the Telecom Italia telephone service.

Place and date Company

____________________________________ ____________________________________

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 Telecom Italia
Business Customer Service
Post office box 218
14100 ASTI

Model 3

WELL-BEING TO THE ACQUIRER

(to be filled out by the transferor in cases A) and C) of the takeover request)

the undersigned ........................................…...................…..................................................

tax code ... ...

holder of telephone line no. ....................................................

located in (street, square)

ZIP Code .................. location ............................................................. (Pr) ………………………………..

grants the clearance, pursuant to art. 24 of the General Conditions of Subscription to the telephone service of
Telecom Italia to Mr./Mrs. ……………………………………………………………, you enter into
contract related to the above-mentioned telephone service, and in case of default for Telecom Italia accounts related
to the users predicted no soldiers authorize Telecom Italy a communicate a
……………………………………………………………, the amount already established,

Place and date Stamp and Signature of the transferor

____________________________________ ____________________________________

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 Telecom Italia
Business Customer Service
P.O. Box 218
14100 ASTI

SECTION 2: CONSENT TO THE PROCESSING OF PERSONAL DATA

Customer business consent to the processing of personal data for purposes other than the execution of the contract.

The undersigned, pursuant to Articles 23, 123 and 130 of the Privacy Code (Legislative Decree 196/2003), declares to have taken
view of the Privacy Policy and freely expresses consent to the processing of their personal data (including data of
individual and detailed traffic data by Telecom Italia and the subjects indicated in point 7) of the Information.

1. for the communication of commercial information, including through automated means, via phone, SMS,
MMS, fax, email and related web applications, for customized visits of the sales network, on
regarding the offer and sale of products and services of Telecom Italia, for market research and surveys: YES NO
2. for the identification, including through electronic processing, of its own specific behaviors and habits of
consumption in order to improve the services provided, meet one's needs, and direct proposals
commercial interests YES NO

Place and date Company

____________________________________ ____________________________________

Customer business consent to receive promotional and advertising communications from third parties by Telecom Italia.

The undersigned, pursuant to Articles 23 and 130 of the Privacy Code (Legislative Decree 196/2003), declares to have taken note
of the Information and freely expresses consent to the processing of their personal data, including traffic data,
also from the parties indicated in point 7) of the Information Notice, to allow Telecom Italia to communicate and/or
send, also through automated means, advertising material and commercial information from third parties via
telephone, SMS, MMS, fax, email and related web applications. YES NO

Place and date Company

____________________________________ ____________________________________

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 Telecom Italia
Business Customer Service
P.O. Box 218
14100 ASTI

SECTION 3: CHOICE FOR THE INPUT AND TREATMENT OF PERSONAL DATA IN

Telephone directories

QUESTIONNAIRE ON THE PROCESSING OF PERSONAL DATA IN THE NEW TELEPHONE DIRECTORIES

Dear customer,
You can decide, by answering the 5 questions that you will find below, whether and how to have your name and other information included.
Personal data in the new telephone directories. It's a novelty: there are indeed new rights that affect you.
It is always up to you to decide which of the data you want to provide (postal address, mobile phone number, profession,
email address, etc.) may be known to those who search for them.
Alongside the so-called general telephone directory, in which you have the right to appear, other types of directories will be published.
Internet, reproduced on electronic media, on paper), where customers of only one operator as well as multiple operators may be featured
telephone numbers, possibly distinguished by categories or geographical areas or by type of fixed and/or mobile telephony.
Such information may, however, be used by others only for normal communication between people. If someone, on the other hand,
If you want to use them for advertising, you can do so only if you agree here.
The data of telephone subscribers and prepaid phone card users will be collected in a single electronic archive, where
each person's choices will also be recorded (yes or no to the publication of the mobile phone number, yes or no to the indication)
of the profession and so on). It is based on this data that the new lists will then be formed.
It is up to you now to decide whether you want to appear in these lists, and how. The choice you are about to make can be freely changed in the future.
changed, but the updating of data cannot obviously be immediate for paper lists.
Think carefully before answering the questions in the questionnaire and, if you wish, ask for information from customer service 191.

Instructions for filling out the questionnaire

The questionnaire must be filled out in blue or black pen and in block letters.

Insertion: to obtain information about

• How to obtain an additional copy of the questionnaire

• How to change, at no cost, the choices made

• How to exercise your rights recognized by the Data Protection Code
You can contact:
Telefono: number 191 toll-free
Website:[Link]
e-mail: through the contact section of the site [Link]
to go to the Telecom Italia Sales Points.
Modification: to request a change of data, send TELECOM ITALIA a new form in which you will have checked in the section
type of request" the box "Edit" and fill in again all the parts of your interest: the new form, in fact, will cancel and
it will replace the previous one; or call the number 191.
Cancellation: in case you previously requested TELECOM ITALIA to enter your data, to request
Subsequently, after deleting all the provided data, submit a new form in which, in the section 'Type of request', it will have
selected the 'Cancellation' box, signed at the end of the form, and provided the details regarding first name, last name and
phone number.
In all cases, the questionnaire must be sent:
• By fax to the toll-free number 800000191
• By mail to Telecom Italia, Business Customer Service, P.O. Box 218 - 14100 Asti

TELECOM ITALIA will remove from the database for the telephone directories and subscriber information services the numbers of
telephone and the other details you provided in case of:
a) Termination of the subscription contract;
b) Change of phone number;
c) Change of account ownership (takeover);
d) Switching to another provider through the number portability service;

If the cancellation is due to the case described in point d), you must request the inclusion of your number in the lists or services of
information for subscribers to the new provider with whom the contract is signed (operator "recipient").

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 Telecom Italia
Business Customer Service
P.O. Box 218
14100 ASTI

INFORMATION PURSUANT TO THE CODE ON THE PROTECTION OF PERSONAL DATA

(Art. 13 of Legislative Decree June 30, 2003, No. 196)

In addition to what is stated above, Telecom Italia, the data controller, informs you pursuant to Article 13 of the Decree
Legislative 196/2003 (Code on the protection of personal data) which:
• The data provided with this form, or during your contacts through the already indicated contacts, are provided by you.
optionally and freely, without any negative consequences for you. New subscribers who do not respond to the
Module questions or if not returned will not be included in the lists anyway. The data will be used only with
strictly functional modes to provide the services you requested, or for which you expressed consent;
• i dati da Lei forniti verranno inseriti negli elenchi rispettando le Sue scelte, salvi possibili aggiustamenti di eventuali errori
formalities and editorial improvements already taken into account for the lists in distribution;
• Within our Company, the data is made known to the following categories of data controllers and processors:
Customer Services function for managing your request, managing lists and information services and function
Marketing has given its consent for the advertising;
• You will be able to access your personal data at any time, obtain information regarding their origin, and the manner in which
to have them updated, corrected, integrated or deleted, as the case may be, and to object to their use (art. 7
of the Code), addressing the contacts indicated on the first page of the TELECOM ITALIA bill;
• TELECOM ITALIA is required to provide some data concerning it in a unique electronic database (DBU) where there are present
also the data of all fixed and mobile phone operators, who can consult and use it solely for the purpose of providing the
services requested by you, create telephone directories, provide information services and possibly send advertisements,
promotions, commercial offers, etc., if you have requested it.

A more detailed explanation of the lists and the database accessible to all operators (DBU) is available on the website.
[Link]

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 Telecom Italy
Business Customer Service
P.O. Box 218
14100 ASTI

Processing of personal data in the new telephone directories

The undersigned declares to have viewed the 'Questionnaire on the processing of personal data in the new telephone directories', and
express the following choices regarding the telephone line:

prefix/telephone _____/____________ (if the transfer concerns multiple lines, fill out this page for each line)

1) Do you want your name to be included in the new telephone directories and information services? YES __ NO___
The answer was NO
• can stop here and not answer the other questions
• or, even having decided not to appear in the new lists, can request that the data they will indicate later may be
provided by an information service (e.g. the 1254 Service of the Telecom Italia Group). If you are interested, check this
box
The data that will be provided by the information services will be those indicated in points 2 and 3 of the questionnaire.
If you answered YES, please respond to the following questions.

2) With which data do you want to be inserted?

Name and surname of the account holder or registered business name certified by the Chamber of Commerce, for which documentation is attached:
____________________________________________________________________________________________
If you wish to display only the initial letter of your name, check this box.

The address where the facility is located must be entered in one of the following ways (check the chosen option):
wants to display the full address
does not want to display the address
wants to display the address, but without the civic number

3) Does he want other of his data to appear?

You can request that other of your data be included in the lists/information services. Please indicate them below:
Degree or specialization (e.g. lawyer): ______________________________
Profession/activity (only if of economic relevance. Do not use abbreviations): ______________________________
Other address or contact (do not include telephone numbers): ______________________________
Email address: ______________________________

The phone number of the landline registered in your name could be published or provided along with any other phone numbers.
fixed (home or office) and mobile (cellular) registered in her name (if the answer is YES, this will be done taking into account your tax code/VAT number.
iva).
Is it agreed that this can happen? SI ____ NO ____

Do you wish that a person who knows only your phone number or another piece of your information can find out your name?
In order to increase the chances of being tracked, you can allow a person you do not know or do not remember your
name, to trace it based on Your phone number or another piece of Your data.
Is it agreed that this can happen? SI ____ NO ____

Do you want to receive advertisements?

You have the right to say YES or NO to the sending of advertising, promotions, commercial offers, etc. to the address or phone number that
They appear in the phone directories. If you say NO, the new directories cannot be used to forward mail to your
home or to allow anyone to call you by phone for promotional, advertising, or commercial purposes, research of
market, surveys, etc. The choice made here concerns the sending of mail to Your home and the telephone calls made through a
operator on your phone number.
Is it agreed that your address may be used for sending advertising mail? SI ___ NO ____
Do you agree that your phone number may be used for advertising communications? YES ____ NO ____

Place and date Company

____________________________________ ____________________________________

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 Telecom Italy
Business Customer Service
Post office box 218
14100 ASTI

Information for business clients pursuant to Article 13 of the Personal Data Protection Code
(Legislative Decree 196/2003)

Dear Customer,
pursuant to Article 13 of Legislative Decree 196/2003, the so-called Privacy Code, Telecom Italia provides you with the Information
regarding the processing of your personal data in relation to the electronic communication services provided to you.
1) Purposes for which the processing of customer data is necessary
Your personal data, including those related to telephone and/or telematic traffic (the so-called traffic data), provided by you
and/or acquired from third parties also during the course of the contractual relationship will be processed by Telecom Italia for the following
purposes connected to the execution of the contract for the provision of the aforementioned services: a) provision of services of
electronic communication (access to the fixed, mobile, and telematic telephone network, transmission of communications from
You carry out and any other related service that may be requested); b) implementation and maintenance of the systems;
c) maintenance and/or assistance of connections, products and/or devices, as well as delivery of products and/or devices; d)
billing of fees, traffic, and any additional services; e) billing on behalf of third parties of the amounts
charges for communications made to non-geographic numbers (e.g. 892, 899, etc.) owned by others
["Operators (highlighted in the invoice with a specific entry);","f) management of any complaints and disputes;","g) fraud prevention"]
management of delays or non-payments; protection and potential recovery of credit, directly or through
third parties (Agencies/Credit recovery companies) to whom the necessary data will be communicated for such purposes, also in
name and on behalf of other Operators holders of credits related to calls to the aforementioned numbers not
geographical; i) assignment of receivables to authorized Companies; j) preservation and use of accounting data related to
punctuality of payments for incentive policies and to refuse future contractual relationships; k) sending communications from
part of institutional subjects due to urgent measures. Furthermore, your personal data, including those
related to traffic - kept within the period referred to in the following point 2) - may be used by Telecom Italia
to assert or defend one’s own right in court; in this case, the data will be processed only for these purposes and
however, for the time strictly necessary for their pursuit.
During the course of the contractual relationship, your data may also be subject to processing in relation to any
activation of telephone or telematics services, also via telephone channel, additional to the main contract with
In existence. The aforementioned data may also be processed in relation to your potential participation in programs.
Telecom Italia award.
For the activation and management of contracts, Telecom Italia may acquire, through access to information systems
of the companies Experian Information Services S.p.A., Experian Scorex S.r.l. and/or other companies in the sector, the information
coming from archives or public records (such as, for example, liens and protests). In the context of
consultation of the systems of the aforementioned Companies may also include information resulting from processing
statistics with a synthetic judgment (score) on your degree of reliability based on the results of public data and data
acquired in relation to the contract to be activated and any that are possibly ongoing or terminated with our Company. Such
The synthetic judgment will be used to verify your reliability and punctuality in payments and will be kept by
Telecom Italia for the strictly necessary time to carry out the activities related to the completion of
contract and in any case for a period not exceeding seven days from the aforementioned consultation. Furthermore, always for
for the said purposes of preliminary verification of any of your future requests for the activation of new or additional contracts,
Telecom Italia may process your data regarding your status, payment punctuality, and any complaints, within the context
of ongoing or expired contracts, consulting their own archives and/or public databases, also in order to develop a
own synthetic judgment that will be kept for a period not exceeding seven days from processing.
Your data on the status and punctuality of the payments for the services provided to you will be retained for such purposes for no more than
three years from the date of any termination of the contractual relationship with Telecom Italia.
For customers holding one of the ADSL internet access services of Telecom Italia (hereinafter 'Service'
ADSL”) – If you are subscribed to an ADSL service from Telecom Italia and intend to use the assistance service
technique, which can be activated independently on his personal computer in order to benefit from assistance services
Telecom Italia, we inform you that during the execution of tests on the correct configuration of the browser, of the client
email and modem the following data will be detected: software configuration of the connection related to
ADSL service with the related technical data of the personal computer and the hardware configuration. The same data
they will be sent along with the ticket that you will send to Telecom Italia's Customer Care when you decide to use
the online technical support service for the requested ADSL service. This data will be processed exclusively in order to
to provide the technical assistance you requested.
In addition to the purposes described above, your personal data may also be processed to comply with obligations
provided for by laws, regulations or community provisions, as well as by provisions of the supervisory Authorities of the sector.

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 Telecom Italia
Business Customer Service
Post office box 218
14100 ASTI

The provision of your data is necessary for achieving the aforementioned purposes; their absence, partial or otherwise
Incorrect conferment could result in the inability to activate and provide the requested services.
2) Storage of data related to telephone and/or telematic traffic for billing/payment claim purposes
the marketing of services
According to Article 123 of the Privacy Code, traffic data will be retained: a) for a maximum period of six months for
billing purposes and/or claims for payment, except for any further specific retention necessary as a result of a
challenge also in court; b) for the period established in the contracts you may have entered into for purposes
supply of value-added services and marketing of electronic communication services.
3) Additional purposes of processing achievable with the client's consent
In the event that you have expressed your consent at the time of activating the requested service or express it
subsequently and until its revocation, your personal data, including traffic data, may be processed
from Telecom Italia for the communication of commercial information also through automated methods, via
telephone, SMS, MMS, fax, email and related web applications, for visits from the sales network
customized, regarding the offer and sale of Telecom Italia products and services, for market research and surveys.
Unlike what was just indicated, the mailing address you provided to us during the purchase of one of our
the product or service may instead be handled by Telecom Italia, unless you oppose in the manner set out in the following
point 8), for the sending of market research and postal communications containing information and material of a character
advertising, promotional or commercial, related to our products or services similar to those you have purchased.
Moreover, if you consent, your personal data (including individual and detailed traffic data) may
also to be treated by Telecom Italia to identify, also through electronic processing, your specific
behaviors and consumption habits in order to improve the services provided, meet Your needs and direct
the commercial proposals of interest. The possibility for Telecom Italia to process the aforementioned data remains unchanged.
aggregated form, in accordance with the measures prescribed by the Privacy Authority and by virtue of the specific exemption from consent
provided by the same Authority, for electronic analysis and processing (e.g.: classification of the entire clientele in
homogeneous categories for levels of services, consumption, spending, etc.) aimed at periodically monitoring the development and
the economic trend of Telecom Italia's activities, guide the related industrial and commercial processes, improve
the services and tariff plans, design and implement commercial communication campaigns.
4) Additional purposes of processing to receive advertising from Telecom Italia for third-party subjects with prior consent of
client
In the event that you have provided your further and specific consent at the time of activation of the service
requested or expressed later, your personal data, including traffic data, may be processed by
Telecom Italia to communicate and/or send, even through automated methods, advertising material and information
commercial communications of third parties via telephone, SMS, MMS, fax, email, and related web applications.
The release of Your data and Your consent to their use for the processing purposes mentioned in this point 4) and
point 3) is optional, but it may help improve our products and services and communicate with you.
updates of your interest. You can still verify and revoke any consent given for such
finalità in qualsiasi momento, contattando gratuitamente il numero telefonico 191. A seguito di eventuale diniego
or revoke the aforementioned consent, Telecom Italia will process your data solely for the purposes indicated in the previous point 1).

5) Methods and logic of processing

Data processing will be carried out manually (e.g. on paper) and/or through computer tools and
telematics, with organization and processing logics of your data, including traffic data, related to the above purposes
indicate it, however, in a way that ensures the security and confidentiality of data and communications. In the context of
telephone assistance services dedicated to you, your data is managed with computerized procedures suitable to allow
to enable the operator to identify, at the time of the call, the type of contract in place - e.g. type of service
(subscription or prepaid), device used - to respond efficiently and specifically to your requests.
6) Holder, Responsible parties, and categories of those authorized by Telecom Italia

The Data Controller of your personal data is Telecom Italia S.p.A., located at Piazza degli Affari, no. 2 - 20123
Milan.
The Data Controller is Dr. Giuseppe Zaza, residing at Telecom Italia S.p.A., Piazza Luigi
Einaudi, 8 – 20124 Milano.

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 Telecom Italia
Business Customer Service
P.O. Box 218
14100 ASTI

The complete and updated list of Managers is available on the websites [Link] and [Link], link
privacy.
Your personal data will be processed by the employees of the Customer Care, Commercial, Marketing functions.
Billing and technical/operational functions, as well as telephone operators (who are also employees) for the services of
assistance, information, advertising, promotion, and sales to customers. Employees and operators who work under
the direct authority of the respective 'Data Controllers', have been appointed as 'Persons in Charge' and have received, at
regarding, adequate operational instructions.
7) Categories of third parties to whom the data may be communicated as Data Controllers or who may come to know them
in the knowledge as Managers or Appointed Persons
In addition to the employees of Telecom Italia, some processing of your personal data may also be carried out by
third parties, including the companies of the Telecom Italia Group, based in Italy and/or abroad, to whom Telecom Italia
entrust certain activities (or part of them) to pursue the objectives referred to in point 1) e, if you have provided the
consent, for the further purposes referred to in points 3) and 4). In this case, the same subjects will operate as Data Controllers.
autonomous or will be designated as Managers or Persons in charge of processing. To the Managers or Persons in charge,
Eventually appointed, Telecom Italia will provide appropriate operational instructions, with particular reference to the adoption
minimum security measures, in order to ensure the confidentiality and security of data. The third parties above
Quotes are essentially included in the following categories: a) Subjects to whom Telecom Italia entrusts
the installation/maintenance of computer/telematic systems and/or the delivery, installation/maintenance
of equipment and products; b) Subjects (e.g. call centers) to whom Telecom Italia assigns assistance, advertising activities,
promotions and sales to customers; c) Subjects to whom Telecom Italia sends the tax code/VAT number for verification of
accuracy and validity of customer data; d) Debt collection companies and companies operating in the field of
fraud prevention and that provide economic and commercial information services, including those that
They manage information systems for verifying the reliability and timeliness of payments; e) Companies that process
traffic data for invoicing; f) Companies responsible for printing and sending invoices and/or other
documentazione ai clienti;g)altri Operatori di comunicazioni elettroniche, titolari di numerazioni non geografiche, per
of which Telecom Italia provides the billing service and, in some cases, the related debt recovery. Such
communication is made in order to allow the aforementioned Operators to carry out any possible activities of
complaint management and/or debt recovery in case of non-payment of amounts due by the deadline
indicated on the Telecom Account (invoice); h) Consultants; i) Assigning companies of the credits; j) Agents, Business Finders and
Dealer;k)Società che effettuano ricerche di mercato e sondaggi;l)Autorità per le Garanzie nelle Comunicazioni
(AGCOM) and any other public entity authorized to request the data.
8) Right of access to personal data and other rights pursuant to Article 7 of the Privacy Code (Legislative Decree 196/2003)
You have the right to access the data concerning you at any time and to exercise the other rights provided for in Article 7 of
Privacy code, addressing the Data Processor referenced in the previous point 6), or
by writing to the Customer Service indicated on the invoice, as well as by contacting the freephone number 191.
Similarly, you can request the source of the data, the correction, the updating, or the integration of inaccurate data or
incomplete, that is, the cancellation or blocking of those processed in violation of the law, or yet to oppose their use
for legitimate reasons to be highlighted in the request. You may also object to the use of your data for the sending of
commercial communications, for market research and for the identification of your specific behaviors and habits
of consumption, as well as for the other purposes mentioned in the previous points 3) and 4).
Finally, we inform you that, regarding the management of complaints and the recovery of credits mentioned in the previous points.
letter e), e7), letter g), You may exercise the rights provided for in Article 7 of Legislative Decree 196/03 by contacting those mentioned above
contact details of Telecom Italia either by directly contacting the Operators holding non-geographic numbers of
competence, which is also indicated in detail in the calls - section 'Consumption Documentation' of the Account
Telecom Italia (invoice).

Telecom Italia S.p.A.

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