Supportive Practices for Service Providers
Working with People Who Use Drugs
WARMTH
Smile, have open Cultivate a Get to know
body language, welcoming and and understand
ask questions comfortable space the stories and
lived realities of
service users
TRUST
Maintain Ensure consistency Take time in difficult
and protect among staff conversations to
confidentiality regarding policies create meaningful
and procedures closure
POWER
Evaluate your values Work with service Avoid being
when it comes to users to develop condescending,
race, gender, sexual care plans that judgmental or
orientation, mental work for them parental
health, disability or
drug use
ACCESSIBILITY
Offer outreach Attend meetings Examine how
and/or other ways or appointments 24 your hours fit
to increase access with service users to community needs
to services advocate for them
when possible when necessary
This resource was originally developed by Blood Ties Four Directions Centre in 2018.
Production of this document has been made possible through a financial contribution
from the Public Health Agency of Canada. The views expressed herein do not
necessarily represent the views of the Public Health Agency of Canada.
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© 2022, CATIE (Canadian AIDS Treatment Information Exchange). All rights reserved.