Scribd
Upload
18 views4 pages

Internship Plan for IT at Companhia Manufatora

Lucas Oliveira Silva will undertake a 6-month internship at the Cotton Fabric Manufacturing Company under the supervision of Rodrigo Lanna Filho. During the internship, Lucas will apply his IT knowledge in various activities such as managing the ERP system, developing reports and programs, providing user support, deploying and inspecting network resources, performing hardware maintenance, and managing servers and services.

Translated by

ScribdTranslations
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
18 views4 pages

Internship Plan for IT at Companhia Manufatora

Lucas Oliveira Silva will undertake a 6-month internship at the Cotton Fabric Manufacturing Company under the supervision of Rodrigo Lanna Filho. During the internship, Lucas will apply his IT knowledge in various activities such as managing the ERP system, developing reports and programs, providing user support, deploying and inspecting network resources, performing hardware maintenance, and managing servers and services.

Translated by

ScribdTranslations
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

INTERNSHIP PLAN

TEACHING INSTITUTE BRAZIL


Unified Colleges of Cataguases

Aluno: Lucas Oliveira Silva


Coordenador de Estágio: Marília das Dores de Barros Teixeira
Empresa: Companhia Manufatora de Tecidos de Algodão
Supervisor de Estágio: Rodrigo Lanna Filho
Telefone / Ramal: 32-3201-1246 E-mail: [Link]@[Link]
Internship period: 6 months Data de início: 01/04/2015
Weekly workload: 33 hours

Internship plan

A - Objectives

Implement and apply in a non-fictional corporate environment, all the


knowledge acquired from various courses in the area of Information Technology,
putting into practice all the knowledge received in the current course.

Expand my knowledge in various branches of the IT field, such as systems


ERP, high availability servers, infrastructure, BI (Business Intelligence), topologies
of the network, to such an extent that it can see and point out all the internal needs of the company,
thus assisting in decision-making by the Board of Directors for possible
improvements in all technological sectors of the company.

Deploy servers and desktops, gaining a deeper understanding of the entire area related to

computer hardware, also engaging in deep knowledge of the entire range of


possibilities related to operating systems.

Develop and improve programming practices, assisting in development.


of internal software and semi-managerial and managerial reports.

Being ready at the end of the internship to implement high availability servers,
intended for ERP systems, both physical and virtual. Model and install all infrastructure
of wired and wireless physical networks. To know and propose solutions in various situations
related to IT. Diagnose and design solutions for desktops and servers in
hardware issue.
B- Description of activities

1 - Manage the Protheus 11 ERP System


An ERP system does not work entirely automated. Thus, there is the
need for a professional capable of meeting all system demands. This request
it can be from installing update packages to comply with certain laws, to
manutencionar códigos fontes de programas e relatórios dentro do sistema auxiliando no
perfect functioning of the system, always keeping it functional and with the most intact data
possible.
2 - Develop Reports
When a new need arises to obtain real-time information, it is necessary
create a report that fully integrates into the main system. The survey is conducted in
together with the sector that needs the report, what information should be included in the report
and what the urgency of it is. After creating a draft, with the help of the language of
ADVPL programming creates the report integrated into the system and compiled into the repository.
main of the ERP.

3 - Develop integrated programs


To address a certain situation, it is often necessary to resort to some
customization of the system. With this, a study is conducted on how to proceed to the
design of the solution integrated into the ERP system. Just like in creating reports, it is also
used the ADVPL language in conjunction with a programming assistance IDE.

4 - Provide user support


The company is almost one hundred percent computerized, thus creating the need to provide
support for questions and issues arising from the system, hardware, and software.
Internally, there is a helpdesk, where the user creates a SAI, which is a Request for
IT Support. In the call, the reporter informs the issues and needs and the level
of its criticality. After the call, the problem is analyzed by raising possible
solutions for the same.
In many cases, it is necessary to provide initial support in the use of
hardware equipment, and often provide a mini-course for the user, leaving
thus making it capable of executing its entire work routine.

5 - Implement and inspect network resources


Everything is connected. Due to technological advancement and the need for more connections
Fast connections of fiber optics and gigabit LAN have been implemented at the headquarters. With this,
it is necessary to maintain the entire network so that it has the lowest possible noise level,
thus ensuring maximum traffic between the stations and also the server. It is also
often necessary to idealize network maps for the installation of new points for
to meet the company's growing demand. Thus, it is customary to configure and maintain
the switches and routers internally in the company.

6 - Deploy and inspect wireless network resources


With the need to cover large areas with access to intranet and internet, it became
various wireless network points have been implanted, which require meticulous care.
configuration and maintenance due to their complexity and fragility. As a result, the networks
they offer all potential and convenience of access.

7 - Hardware maintenance
With a high number of equipment in the company, over the days, there is the
need to perform preventive maintenance on the machines and often even corrective maintenance.
In many cases, it is necessary to replace the equipment with a newer one, or
that allows the same use as the previous one.

When a machine is new or will be sent for formatting


complete, below is a guide for the setup and parameterization of the entire system
implemented. Thus meeting all users' needs with the previously established programs
installed by IT.

8 - Server and service management


With multiple servers at headquarters, it is necessary to have constant monitoring of the services.
that run there. On the domain server, it is possible to manage multiple virtual machines, and all the
controle de active directory com seus respectivos usuários. Assim, é possível criar,alterar e
remove users and all their settings.
On the application server, there is also a virtualization service running that
they must have good monitoring and attention, because that is where our virtual system runs for the
database.
It is very important to mention the importance we place on management and in
implementation of the routines related to our server and backup service. There, we placed
daily a removable disk of 500GB, where a previously configured program does
the copy of all critical files that need backup, such as: database,
user files, ERP system, invoices, audit database, virtual machines
B.I software
In managing the Linux server, we keep track of the internet resource usage,
being able to see the bandwidth consumption and which user is excessively using it. Many
sometimes it is necessary to restart the services and perform maintenance on them such as: squid, firewall,
proxy and related users. It is also possible to add proxy users, having control
maximum of everything that comes in and goes out.

9 - Management of fixed telephony with PABX and mobile


With a high demand for communication, the company has more than 50 extensions.
fixed telephones capable of making internal and external calls. This creates the need for
maintain the PABX and also the service that controls it. The trunk server, and
able to link the data from all the tariffs and send it directly to our server
ERP, thus creating a real value of consumption in fixed telephone calls,
Nowadays, to improve communication and in cases of urgency, there are more than 25
bad cell phones. Where many managers have smartphones configured with email 24 hours a day
day.
10 - Management of product and service contracts
To acquire new services or purchase licenses in the corporate sector, there is
some bureaucratic parts, due to tax and taxation purposes. As a result, it is necessary to quote
values for closing, conducting research on the best price, and the right products. After
Once the best plan or service is found, the entire contract process begins, completing the process.

____________________________________________________
Lucas Oliveira Silva
Student
____________________________________________________
Rodrigo Lanna Filho
Internship Supervisor
____________________________________________________
Marília das Dores de Barros Teixeira
Internship Coordinator

You might also like