Hotel Receptionist Duties Explained
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ScribdTranslationsHotel Receptionist Duties Explained
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ScribdTranslationsMATERIAL 1
RECEPTIONIST
A hotel receptionist is a person or people who work at the front desk of a hotel.
greeting guests upon arrival and assisting them with issues during their stay
they stay. A hotel receptionist can also be referred to as a desk officer. Most
the hotel only requires their receptionists to have a high school diploma or equivalent,
although some may have a bachelor's degree in areas such as business or hotel management.
On a workday, a hotel receptionist may need to answer
call when potential guests call, to answer questions or take
booking. He or she will need to keep records and may need to create and
maintain the filing system, and keep the workspace tidy because that is the first thing guests will see.
seeing as entering the hotel. When guests arrive, the hotel receptionist will complete the check-in process.
This involves assigning rooms to guests, creating keys, and explaining
kebijakan mengenai check-out kali dan setiap makanan sudah termasuk. Resepsionis perlu untuk
maintaining a cash drawer in order to receive payments for the room, both on
cash or credit card. He may also need to set up a cost account to be used by guests.
during their stay, so they can afford things to their room, and pay
everything at once during check-out.
The duties of a hotel receptionist are:
Welcoming every hotel guest warmly
2. Answering the phone regarding information about the hotel
3. Providing guidance on the location of the requested place to hotel guests.
4. Providing information related to the hotel to hotel visitors.
5. Recording the hotel guest list related to check-in & check-out
6. Data entry on hotel guest information
7. Recording various information needed by the hotel such as check-in, check-out, reservations, etc.
8. Sorting incoming letters to the hotel both paper and electronic
9. Provide a good and friendly image of the hotel that is professional.
10. Provide assistance to every hotel guest if needed
11. Observing and reporting suspicious activities of hotel guests when necessary.
12. For night shift receptionists, there is a high possibility of being required to work night shifts.
auditing where when night comes, the receptionist can also serve:
As a security officer at night
Managing check-in and check-out at night
Receiving phone calls at night
Receiving hotel guest calls regarding room service needs
Becoming a bellboy
Audit the guest ledger
Putting up a notice regarding the room rate + room tax of the day to each guest folio (account
guest) in the middle of the night (usually approaching dawn around 2 a.m.)
Setting or changing the room rate + room tax for tomorrow done at night
Checking the accuracy of the cost burden to the hotel guest account
Handling hotel reservations at night
Handling hotel guest complaints at night (specifically collecting complaints from hotel guests for
delivered to the superior in the morning
Coordination of housekeeping needs at night
Addressing various emergency situations that may occur at night
Handling hotel guest needs at night (ordering taxis, searching for guest necessities)
or escort girl, etc.
Usually, night auditing is assisted by the use of computer programs in the form of property management systems.
hotel, depending on the needs of the hotel
In simple terms, the average duties of a hotel receptionist are related to multitasking.
The duties of a hotel receptionist vary and also depend on the quality and management of the hotel.
the receptionist works
The larger and more professional a hotel is, the more the responsibilities of the receptionist will generally increase.
more specifically due to the clear and orderly division of tasks
Sometimes a receptionist in small hotels is also required to be able to perform tasks.
office tasks such as sending faxes, bookkeeping, being a cashier, etc.
Guest reception equipment:
Registration form to register the arrival of guests
Welcome drink to greet guests and make them satisfied
Computer to record all guest data.
Card machine credit to make payment processing easier.
Baggage tag for the departure guest's baggage label according to
destination
Information board
Telephone
Daily hotel program to inform guests.
Type of room
STANDARD (std): This category usually means the most basic room type offered by
hotel. It has a foundation, standard facilities, and furnishings. A standard room at the Four Seasons hotel.
is undoubtedly more deluxe than the standard in, say, Holiday Inn, but perhaps
There is a higher category than the one for selection. Standard rooms in hotels with that category
higher often have a negative view or have a poor view of the trash
or parking lot.
MODERATE: Usually slightly better than standard, but still not luxurious. This
may refer to the appearance of the space as well as the size and type of furniture offered.
SUPERIOR (support): This category is always subject to interpretation. It should mean superior.
For the standard room, good in size and furnishings, but often refers only to appearance. Some
Superior hotel rooms are later defined by the view and location of the room.
DELUXE (DLX): This room should be Deluxe in every way: Appearance, location, furnishings, and size.
In some Caribbean hotels, however, deluxe rooms are a lower category than
Superior, so be wise about your choice of questions before final booking.
RUNNING AWAY FROM HOME (spirit): this can mean anything a hotel wants it to mean, but usually
interpretation must be 'standard room or better at check-in; any location within the hotel.'
Except for upgrades to suites or junior suites, this category often does not differentiate between
Standard, Superior Deluxe or. This does not mean, however, that the best rooms are available at the time.
check-in.
JUNIOR SUITE (jrste): A 'junior' suite is usually a larger room with a seating area.
sitting apart. Sometimes there is a small divider between the parts of the room that are by the bed
and seating area, but not two separate rooms.
SUITE (ste): A suite typically has two or more rooms, clearly a bedroom and a living room or
sitting, with a door closed between them. Many hotels use the word 'suite' to
define each room with a sofa in it so make sure to check thoroughly
comprehensive if what you really want is two or more separate rooms.