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Credit Application Process Matrix

The document presents a matrix of activities and requirements for the credit and sales process of a company. It describes 27 use cases such as requesting a credit, conducting an inspection, approving or rejecting a request, generating credit cards, defining products, making sales, generating account statements, executing collections, and making payments. The main actors are the seller, inspector, credit manager, sales assistant, and cashier.

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0% found this document useful (0 votes)
8 views1 page

Credit Application Process Matrix

The document presents a matrix of activities and requirements for the credit and sales process of a company. It describes 27 use cases such as requesting a credit, conducting an inspection, approving or rejecting a request, generating credit cards, defining products, making sales, generating account statements, executing collections, and making payments. The main actors are the seller, inspector, credit manager, sales assistant, and cashier.

Translated by

ScribdTranslations
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Matrix of Activities and Requirements

Responsible for
Business Process Business Activity Requirement or Responsibility Use Case Actors
Business

Fill out the credit application form 01 Register Credit Application Register Credit Application Seller
Seller
Inform the inspector about pending requests 02 Send email Send email User
Review registered request 03 Consult registered requests Check requests by status Inspector, Head of Credits
Draft inspection report Inspector 04 Registrar Inspectorate Registrar Inspectorías Inspector
Notify about verified requests 02 Enviar correo electrónico Send email User
Compare the inspection report against the request 05 Consult verified requests Consult requests by status Inspector, Head of Credits
Credit Process Reject Request 06 Reject Requests
Prepare Notification Letter 07 Issue Rejection Letters Evaluate Credit
Approve Request 08 Approve Requests
Head of Credits Credit Manager
Register holder data 09 Client Registration Register Client
Grant Line of Credit 10 Generate Line of Credit Credit Evaluation
Generate credit card 11 Generate Physical Credit Card Generate credit card
Send evaluation communication to store 02 Send email Send email User
Consult customer and line data 12 Consult client file Consult client file ["Credit Manager","Collections Cashier","Sales Cashier"]
Register dependent data 09 Customer Registrar Register Client Head of Credits
Card Generation
Generate credit card for dependents Head of Credits 11 Generate Physical Credit Card Credit Manager
Additional
13 Issues a denial note Generate Credit Card
Record and communicate denial of issuance
14 Update Credit Requests Credit Manager
Define products 15 Register Products Register Product Sales Assistant
Definition of offers and Search for products 16 Consult Products and prices Consultar productos y precios Sales Assistant, Sales Cashier
Sales Assistant
prices Adjust prices of products and offers 17 Update Price List Update Price List Sales Assistant
Enviar lista de precios a Gerente deVentas 02 Send email Send email User
Enter the item codes
16 Consult Products and prices Consult products and prices Sales Assistant, Sales Cashier
Check prices and calculate total
Validate the balance of the credit holder 12 Consult customer file Consult client file ["Head of Credits","Collections Clerk","Sales Clerk"]
Sale of Articles Sales Cashier 18 Registrar Sale
Generate sale and payment installments
19 Generate Payment Installments
Register Sale Sales cashier
Generate sales receipt 20 Generate Receipt
Generate withdrawal note for warehouse 21 Generate Withdrawal Note
Process sales and quotas versus payments by account holder 22 Generate Account Statements Generate statements Collections Assistant
Generation of States of Collections Assistant
Communicate end of process Account statements 02 Send email Send email User
Account
Prepare and send the messaging report Messenger 23 Registrar messaging report Register messaging report Messenger
Validate the customer with a credit card 12 Consult the client's file Consult client file ["Credit Manager","Collections Cashier","Sales Cashier"]
Check the latest account statement of the client 24 Check account status Check account statements Collection cashier
Execute Customer Collection Register customer payment Collections Cashier 25 Registrar Payment
Update quota situation 26 Cancel Subscription Payment Registrar Collection cashier
Generate payment receipt 27 Generate receipt for payment

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