Learning Situation

Overcoming A

In light of the reality of the company that you know from the visit with Rogério, we will carry out some...
activities.

Primeiro, vocês vão elaborar em documento de texto um plano de fluxo de trabalho, que deve conter o
procedure to receive the materials; the reception process, (separating, recording, etc.) and how to perform it
physical and documentary conference.

Receipt of materials

Procedure for Receiving process

receipt of materials

Documentation
Loading and unloading

Volumes
Documentary conference and
physics
FIFO, LIFO, FEFO

Separation

Materials registration in
system

PROCEDURE TO RECEIVE THE MATERIALS

oLoading and unloading:

Organized space for unloading materials. Each company has a specific location where the
Loading and unloading vehicles are parked for unloading.

oDocumentary and physical conference:

It must be carried out considering the following procedures:
Compare the order with what was received: Check if the delivery matches what was ordered.
descrição, quantidade e preço. Comparar o registro do pedido com a nota fiscal de entrega.
Check delivery invoices: Verify if the invoice is correct regarding the registered data.
(razão social, endereço, descrição dos materiais, recolhimento dos impostos).
- Compare the invoice with the physical materials received: Check if the received materials are in accordance.
with the request that the company made. Check the records of the invoice on specified items (batch, expiration and
quantity), comparing with the physical material received.
- Check physical material: Verify if the material has not been damaged or spoiled. Mainly
when it comes to perishable or fragile materials that can easily be damaged. It is signed with
transfer sheet, which is then filed, the technical sheet goes to production and the materials are
forwarded for storage.

The separation:

The separation of materials for storage requires some care, aiming to

increase productivity, expand control over processes, and reduce costs. Criteria that
must be considered:
Standardization: standardization is important to considerably reduce failures, increase the
productivity, reduce costs, minimize rework and have efficient processes.
- Characteristics: It is essential to separate materials by their characteristics, for example:
perishable (controlled environment); irregularly shaped (special spaces); hazardous (toxic, at risk);
of high value.
Conservation: Each material must be allocated to the appropriate space regarding temperature and humidity.
and the required brightness to ensure preservation.
Size: The spaces designed in the storage environment must be respected so that
they should be optimized and used in the best way. Therefore, whether shelves, racks, or mezzanines,
The containers will have their heights already adjusted to receive materials suitable for their dimensions.

Turnover: Materials with a higher frequency of use and movement should be placed in locations
strategic, that facilitate access with appropriate distances and corridors, to save time.
Similar: It should be considered the storage of materials with similar characteristics in
nearby places. Time is saved in the collection.

It is essential to protect the integrity of the material, taking care during the separation to
that is not damaged.

oRegistro de materiais no sistema:

The information recorded at the entry will be very important in situations such as: audits,
inventories, balance sheet, control of company assets.
Each company has its own system to register materials. After inputting into the system, this
allows the printing of labels that will be glued on each package. This record allows that
Company, get to know the technological and operational information of your materials and their characteristics.

Most companies have an automated material receiving system, and they integrate it into the
related functions are as follows:
Control sheet: recording quantities regarding inputs and outputs and monitoring of
replacement level.
Location sheet: control of the exact place where the goods were stored to facilitate the
access at the time of pickup. Another important record is the location of the material in the stock, which
helps to quickly locate the material when needed.
Authorized signature card: identifies the people authorized to manage the stock,
also presenting your qualifications in the company.
Communication of irregularities: used to inform the supplier of the reasons for the return
of materials, whether by quantity or quality.
Technical inspection report: adopted to determine the acceptance or rejection of received materials.

THE RECEIVING PROCESS

Documentation:
The documents received at the time of delivery of the materials, such as the Auxiliary Document of
The Electronic Invoice (DANFe) physically accompanies the materials for the purpose of inspection.
conference. The DANFe contains a number known as the 'key' and the barcode of the
key. This key is the code to access the invoice via the internet, when it is generated and sent.
electronically.
Another important fiscal document, issued electronically, is the Freight Transport Knowledge.
Electronic, issued by interstate and intermunicipal carriers. Just like the invoice and
In addition to the DANFe, there is also the Electronic Transport Knowledge (CT-e) and the Auxiliary Document of
Electronic Transport Knowledge (DACTE), which is its version in printed document.
In any case, no carrier can circulate with the goods without the DACTE.
Esses documentos devem ser guardados por cinco anos após o ano da compra.
Depending on the material being received, in addition to these documents, the material must be
accompanied by certificates, warranty terms or specific details in manuals.
Each company has its own system for storing this information in an organized way.
whether physically or virtually. It is important that the document is kept in an easily accessible location.
to be found quickly whenever there is a need to retrieve some information.
The tax documents, after being checked, must be sent to the Finance Department.
Payments scheduling will be made in the sector and forwarded to accounting, which takes care of
company asset control.

Volumes:
The received materials can be stored in packaging or without packaging, depending
of the type of material and the needs and conditions of the company and the storage space. Often
the packaging takes up a lot of space, and therefore materials are not always packaged.
Companies often adopt storage systems and methods that establish ways of
store according to the characteristics of the materials, with the aim of facilitating access and optimizing
the space. Vertical shelves, mats, pallets, bed frames, and others can be used
containers.

FIFO, LIFO, FEFO:

There are some methods for controlling material movement in inventory, such as FIFO, LIFO.
and FEFO. The chosen method will depend on the type of material, its characteristics, from the
feasibility and the interests of the company.
FIFO (FIRST IN, FIRST OUT): Also known as PEPS (First In, First Out)
In this inventory handling method, the withdrawal of materials follows the order of entry.
the first one in will be the first one out. This method is widely used in materials with
short-term validity, such as perishable products.
LIFO (LAST IN, FIRST OUT): Nationally, it is referred to as UEPS (Last in, First out)
First in, first out (FIFO). In this inventory handling method, the last item that entered the inventory.
it will be the first to come out, just like in a stack of objects.
FEFO (FIRST EXPIRE, FIRST OUT) - This inventory control method indicates that the
first in, first out. This is a technique widely recommended for
perishable products that have short or medium expiration dates.

In addition, in the same file, you will create the non-conformity report template.
which must be filled out with an occurrence perceived in the company. Finally, they should indicate the system of
Inventory control that must be adopted (LIFO, FIFO, FEFO) and justify the reason for the choice.

Non-Conformity Registration

Request for Corrective Actions FM-14-01 A

Version 00
Suppliers 25/06/2021

Origin: Contact: Issuer: Data: SAC No.

External Jorge Marcelo Lima 25/06/2021 001/13-F2
Product: Description: Quantity Doc. of N. Tax:
Reference:
001-Mozzarella Pizza 03 Pizzas Schedule of 0252
Order
Participants: Adriano Correa, Marcelo Lima, Mirian Soares
Descrição da Não Conformidade:
Due to the increase on Fridays and Saturdays, customers are complaining about the
delivery time for pizza deliveries.
External Containment Action:
Speed up pizza delivery by outsourcing orders.
Responsible for execution: José Deadline: 25/06/2021
Internal Containment Action:
-Limit pizza orders on days of high volume.
-After the limitation of orders on busy days, the revenue
fell, but did not experience further delay.
Responsible for execution: Jorge Deadline: 25/06/2021
Disposition:
After the outsourcing of the delayed pizzas, the deliveries were completed.
Responsible for execution: José and Jorge Deadline: 26/06/2021
Cause of Non-Conformity
Root Cause:
A) Lack of planning;
B) Lack of preventive maintenance;
Cause of Non-Detection:
C) Lack of standardization at the time of ordering;
 D) Lack of satisfaction survey with the employee.
It is already part of the way of
FMEA failure: Sim X No

The causes of not X Yes No

compliance is
known?

Responsible for execution: Josivaldo Deadline: Month 06

Corrective Actions:
Root Cause:
Evaluate the increase in demand biweekly for possible hiring.
Evaluate feasibility analysis for the acquisition of new furnaces;
Develop a preventive maintenance schedule for all vehicles in the fleet;
Implement minimum stock for all ingredients, considering the
product expiration;
Cause of Non-Detection:
Create customer service forms that contain the information
necessary for the service;
Investments in media;
Prepare a form for monthly satisfaction survey;
Responsible for execution: Josivaldo Deadline: Month 06
Type of verification and monitoring of actions

A plan is necessary
extension action? X Yes No

For which items? For transport

The corrective action was
considered effective? X Yes No

According to the occurrence of pizza delays in the Non-Conformity Report, the best
The inventory control system that should be adopted is FIFO/PEPS - first in, first out.
what comes out. Thus the first pizza order that comes in will be the first to go out. This way avoiding
delays and instilling confidence in the customer that the company is organized with their orders.

Overcoming B

Nesta atividade, inicialmente, iremos desenvolver um documento de texto respondendo e justificando a

next question:
What are the most suitable packaging options for the products, considering their characteristics and sizing?
ideas according to the context presented.

With the highly competitive market, the price of the material must be as affordable as possible. Reduce
costs to stay in the market are essential. And the packaging of the material or product is a factor
relevant in defining its price. It both defines the price by its cost in the composition as
adds value to the customer's decision through its features and practices.

Types of packaging:
Primary: contains the material and is in direct contact with it. Its function is to hold and preserve the
material and serve marketing for the final consumer. It informs, facilitates use, and protects.
Exemplos: lata, garrafa PET.
Secondary: they protect the primary packaging. They are used for manual handling.
for transportation. Example: beverage crate.

Tertiary: they are basically the boxes used for storing and transporting the material, assisting
your promotion. Example: cardboard box.

Quaternary: they facilitate the movement and storage of materials. They are widely used for
unify the packaging and facilitate distribution, in addition to protecting the material during the
transport and storage. Example: pallets.

Level 5: aims to transport tertiary packaging. They protect and integrate the
materials, facilitating gains in scale and long distance. Example: containers.

The packaging must have certain characteristics to meet its objectives and purpose.
Resistance;

Lightness;

Easy identification with the material;

Compatible price;
Pleasant aesthetics;
Market availability;
Facilitate opening;
Facilitate movement;
Facilitate custody;

Therefore, to know which is the best packaging for a specific product, it is necessary to analyze the
product, for example, the soda, the best packaging for this product will be the packaging
primary, in a can or in a plastic or glass bottle.
Reference
Receipt and Packaging - Digital Book
S491r
National Service for Industrial Learning. National Department.
Receiving and packaging / National Service for Industrial Training.
National Department, National Service for Industrial Learning. Department
Regional of Santa Catarina. Brasília: SENAI/DN, 2019.
47 p. : il. (Industrial Learning Series - Logistics).
ISBN978 - 85 - 505 - 0324 - 0
1. Logística. 2. Embalagens. 3. Logística–Armazenamento. 4. Administração de materiais. I.
National Service of Industrial Learning. Regional Department of Santa Catarina. II. Title. III.
Series.
CDU: 658.736
Access date: 06/24/2021