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Hotel Reception Dialogue Examples

The document outlines a conversation between a hotel receptionist and a guest regarding check-in procedures, room reservations, and services offered at the hotel. It includes questions about reservations, payment methods, and amenities such as towels and breakfast times. An example dialogue illustrates a typical interaction at the hotel.

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Brenda Santos
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18 views5 pages

Hotel Reception Dialogue Examples

The document outlines a conversation between a hotel receptionist and a guest regarding check-in procedures, room reservations, and services offered at the hotel. It includes questions about reservations, payment methods, and amenities such as towels and breakfast times. An example dialogue illustrates a typical interaction at the hotel.

Uploaded by

Brenda Santos
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Greetings

-Hello. Request Receptionist


-What do you need?
-Good night. -May I help you?
-Good evening. -How may I help you
-What´s your name? Request Client
-How are you? -Can you help me?
-I’m fine thanks, and -Could you help me?(polite)
you.
- Do you have a reservation?
-Yes, I do.
- I have a reservation under Pablo’s.
- Where is my room?
- It’s on the fourth floor.
- Do you have an ID?
- Yes, I have.
- How much is the night? How much is the cost of the room?
- The room is 250 MEX, per night.
- What’s the form of the payment? Will the payment be by card or
cash? Will you pay by card?
Services information
-Are there any towels in the room?
-Is there toilette paper in the room?
-How many towels are in the room?
-There are three towels.
-How much toilette paper is in the bathroom?
- I need one more towel.
- Could give me one more towel? Can I have another towel?
- Yes, I will send you the towel.
Services information
-What’s for lunch?
-Do you have any restaurants?
-Do you have laundry?
-What time is breakfast?
-Breakfast starts at 7 am.
-What time does bar open?
-What time does breakfast start?
Example
1. Receptionist (R): Good evening, welcome to the Grand Horizon Hotel. How
may I help you today?
2. Guest (G): Hello, I have a reservation under the name Carlos Martínez.
3. R: Certainly, Mr. Martínez. May I see your ID and a credit card for check-in?
4. G: Of course, here you go.
5. R: Thank you. I see you booked a double room for three nights. Would you
like a room with a city view or a quieter one facing the garden?
6. G: The garden view sounds perfect.
7. R: Excellent choice. Breakfast is included, and check-out is at 11 a.m. Do
you need help with luggage?
8. G: Yes, please. That would be great.
9. R: Our bellboy will assist you. Here are your room keys—room 305, on the
third floor. Enjoy your stay!
10. G: Thank you very much.

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