Work Environment Survey Analysis
Translated by
ScribdTranslationsWork Environment Survey Analysis
Translated by
ScribdTranslationsPRACTICAL CASE
WORK ENVIRONMENT
A service company with major internal problems generated by a high level of
rotation in lower and middle level positions decides to investigate what is happening.
The human resources department proposes to the company's management to carry out
a work environment survey to find out what aspects concern workers
that make them leave in order to try to find a solution. The turnover levels are very
above the competing companies.
The management, as a priority, gives them total leeway to carry it out and present the report.
as soon as possible. It is decided that the variables to be measured will be the working conditions.
work environment and professional development with many sub-variables in each
these sections.
First of all, a thorough communication effort is carried out by the department of
Personal to explain what is intended to be done with this survey and what will be done with the results.
results.
All workers are informed that the overall results will be made public to everyone and
It will be reported what actions will be taken by the management urgently.
among those that can be improved.
The workers decide to participate by filling out anonymous surveys and having a
short interview with the human resources members so they can clarify
questions that you think are important. Of course, it is guaranteed that the
confidentiality to avoid any kind of suspicion. They manage to get me involved in the
99% of the staff on the payroll.
After the data collection, the report is submitted to management and it comes to light that the reasons
the main reasons why employees leave the company are due to opportunities for
professional development, economic issue, because they believe their salaries are very low
under the sector, internal communication is very chaotic and there is little motivation due to apathy of the
direction towards its role in the company.
Human resources presents this report to management and they get angry upon seeing the
results and mentions to human resources that they do not plan to change anything and that to the one
if you didn't like it, you know where the door is. Of course, global results are never
were made public by express order of the executive management. The human resources department
humans became discredited and the environment worsened among the workers as well as
not to improve the turnover trend within the company.
The questions to be resolved are:
What went wrong here? What went wrong was that on the management side there wasn't even the slightest bit of
importance, since they did not care at all about what the staff expressed in
that survey, and therefore they did not care about the employees nor much less having
staff turnover.
2. Does this situation have a solution in an organization? It could certainly have a solution.
as long as the management gives importance to the opinion of its
employees, and that the importance it has should be given to it because if they don't do it the
the company will continue with the same problems or worse.
3. What part of the workplace climate survey was not done well? In fact, the surveys to me
point of view and as I read it, there was no error; the mistake here was not made by those of
address because they did not care about the results of the surveys.
4. How does human resources act here? Human resources acts, so to speak, well in
to give the results to the address and for a decision to be made accordingly
results obtained, and the management did not give importance to such results
Well, the HR department has been discredited.
5. Why does the management not intend to change anything? Because for them the opinion of the
employees are not important and you think they are wrong and they as bosses are fine, and
Well, due to their need to change nothing, things got even worse.