Business Process Improvement Overview
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ScribdTranslationsBusiness Process Improvement Overview
Translated by
ScribdTranslationsRef: PC-COM
Date :03/03/2018 BUSINESS PROCESS
I.E. : 0 Page : 1
Opportunities: See Qualipro
Staff and qualifications Material resources Risks and failures
Head of Commercial Service. PC, phone, fax, messaging, scanner •See Qualipro
Commercial agents / drivers printer,…
deliverers / warehousemen. Software, Qualipro, ...
Input data - Improve the operation, effectiveness, and efficiency of the process. - Plan commercial achievements. Output data
Request for price quote - Improvement of internal skills. - Planning for prospecting and participation in fairs Estimate / proforma
Purchase order - Improvement of indicator values - Plan the deployment of actions in response to risks. request for confirmation
Customer Requirements - Improve the satisfaction of internal and external customers. client.
- Plan the customer satisfaction survey.
Regulations / Standards / - Improve stakeholder satisfaction, •BAT, Cromalin, Negative, films
External Doc. - Human resources and training planning for the and validated clichés
Communication with the parties business process. Internal purchase order.
interested. - Plan the needs for physical resources. Satisfaction survey
Quality Policy. Delivery planning
Claims - Tracking the handling of complaints - Management of customer complaints and suggestions at the level of Offers, agreements,
Stock status - Interpretation and analysis of process performance Qualipro contracts,…
Proposed improvements. - Customer satisfaction survey. - Communication with processes Compliance with the
Commercial Objectives - Monitoring the implementation of actions against risks - Competitive monitoring / prospecting regulation.
Stakeholders
- Assess skills within the process. - Establishment of quotes / invoicing
suppliers Stakeholders "Clients"
Interested parties / clients. - Internal purchase order transfer
Regulation - Planning of delivery schedules. •Direction
Direction. - Supervision of stocks and deliveries All other processes
The other processes - Supervision of the infographics Interested parties
Main documentation Main recordings Objectives Indicators
Quality documentation: processes, procedures, Internal order form See Qualipro See Qualipro
etc. Delivery planning
External source documents Claim form
•plan, reports and various statements NC Sheets
Client needs sheet
Preliminary film control sheet
Legal and regulatory requirements
Ref.: PC-COM
Date :03/03/2018 BUSINESS PROCESS
I.E. : 0 Page: 2
PROCESS APPETIZER EXIT
Policy and quality objectives
Implementation of business objectives and targets
Commercial objectives and targets
Requests for resource allocation/Investments
Decisions / actions for the allocation of resources / investments
Strategy & organization Proposed/Implemented Improvement Actions (PV/PA)
Validation of the commercial policy/pricing policy
Setting of pricing policy, commercial targets
Improvement Decisions
Information (clients, interested parties…)
General strategy / communication with competent authorities.
Information on how the process works
Programmed audit
Performance indicators results
Modification requests
Customer complaint processing sheet
Non-conformity treatment sheets
Customer complaints
Quality management Awareness and quality training
Request for modification of a document
PV and action plan Customer requirements and specifications
Managed documents and records
Actions against risks and opportunities
Monitoring with respect to stakeholders
Information on the operation of business processes Status of customer orders/internal orders
Weekly schedule of standard orders Planning priorities
Planning Weekly Schedule of Custom Orders Improvement proposals
Technical feasibility study of the product Request for product feasibility study
Sample for validation Sample request
Miscellaneous information Purchase demand (specifications)
Conventions and other external documents (technical datasheet, SDS, BA, etc.) Quote (optional)
Supply Supply bond (specification of need) Estimation of need in raw materials
Stock status Delivery planning
Customer order forecast
Function sheets
Recruitment request
Validation of HR needs
Training request
HRM Training schedule
Staff evaluation
Improvement proposals
Various information
Request for personal assessment