Q No. 1 Write a short note on the Indian BPM industry?
ANS:- The IT BPM industry has contributed a lot in the growth of the GDP of India. It has provided
India with a variety of economic and social benefit like include including creating job, opportunities
raising income level and increasing export. India has secured a place on the world map with an
image of a technology advanced and knowledge based economy throughout the world. The industry
has doubled in terms of revenue and contributing to the India's GDP of the last decade.
Q No. 2 What are the advantages that BPO industry enjoys?
ANS:- The advantages that BPO industry enjoys are-
They invest in high-tech hardware and software to deliver best services to their client and
check quality regularly to provide error free and smooth service.
The Indian government is helping the BPO industry by providing required infrastructure and
logistical support.
The BPO industry in India is highly developed and capable of delivering various services to
their client with desired quality.
Q No. 3 What are the parameter that define the IT BPM industry?
ANS:- The factors that define the IT BPM industry are-
Nature and range of service the organisation provide
Sector for which the organisation is working
Geographic spread of operation
Revenue and size of operation
Q No. 3 Write short note on Indian Service Provider (ISP)?
ANS:- ISP'S are those which have their headquarters in India with officers in different
International locations. While most of them have a client base which is global as well as
domestic some ISP’S focus on serving to the Indian clients only.
Q No. 4 write a short note on Multinational Service Provider (MNC’s) ?
ANS:- MNCs are those which have their headquarters outside India operate in various locations
worldwide. They catered to external clients.