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McDonald's Customer Survey Insights

The document contains a survey on the attendance and preferences of McDonald's customers, their level of satisfaction on different criteria, and their personal information.

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2 views7 pages

McDonald's Customer Survey Insights

The document contains a survey on the attendance and preferences of McDonald's customers, their level of satisfaction on different criteria, and their personal information.

Translated by

ScribdTranslations
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Attendance

Do you frequent McDonald's?


Yes
No

How many times do you visit McDonald's per week?


1 time
2 to 3 times
5 times and more

Q3/ Who do you hang out with at McDonald's?


Alone
In family
With friends
Preferences

Q4/ Which dish attracts you the most at McDonald's?


Burgers and fries
The desserts
Milkshakes
The salads

Q5/ Which days of the week do you prefer to go to McDonald's?


Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Dimanche

Q6/ When do you usually go to McDonald's?


10:00 AM
A midi
16h00
7:00 PM
At midnight

Q7/ Which payment methods do you prefer?


Cash
Check
Bank card
Online shopping
Satisfaction

Indicate your level of satisfaction with each of the following services provided by
McDonald's

Q8/ The comfort


Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Q9/ Food security


Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Q10/ The atmosphere


Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Reception at the checkouts


Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Q12/ Customer service
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Q13/ Temps d'attente


Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Q14/ Cleanliness
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Q15/ Safety
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Q16/ The dishes


Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Q17/ The price
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied

Q18/ Notez de 1 à 20 votre satisfaction globale par McDonald's :

1 20
Profile sheet

Q19/ You are:


Man
Woman

Q20/ What is your age group?


Under 13 years
Between 13 years and 17 years

Between 18 and 35 years old


Between 36 years and 45 years
Between 46 years and 55 years

Over 55 years

Q21/ What is your income bracket?


Less than 2000 Dhs
2000-4000 Dhs
4001-8000 Dhs
8001-10 000 Dhs
More than 10,000 Dhs

Q22/ What is your family situation?


Single
Married
Divorced
Widow

Q23/ What is your professional social category?


Entrepreneur
Employee
Student
Unemployed
Retired
Q24/ Niveau d’éducation
Baccalaureate level
Back
Bac + 2
Bachelor'sdegree(3years)

Bachelor'sdegree+5years

More than a Master's degree (Bac +5)

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