Peacock Helper (2/26/2024, 5:41:04 PM): Peacock Helper Bot here!

🙂
Peacock Helper (2/26/2024, 5:41:06 PM): This Peacock customer service chat is
operated by Salesforce. Both Salesforce and Peacock will receive these
communications, subject to the NBCUniversal Privacy Policy.
Peacock Helper (2/26/2024, 5:41:08 PM): While we wait for an agent, let’s see if I
can help.
Peacock Helper (2/26/2024, 5:41:10 PM): How can I help you today?
Peacock Helper (2/26/2024, 5:41:12 PM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (2/26/2024, 5:41:22 PM): Manage Account
Peacock Helper (2/26/2024, 5:41:25 PM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (2/26/2024, 5:41:27 PM): Menu Options:
Update my Peacock profile
Parental controls
Privacy settings
Subtitles
Update my payment information
Unsubscribe from marketing emails
Cancel plan
Start over
null (2/26/2024, 5:41:34 PM): Privacy settings
Peacock Helper (2/26/2024, 5:41:37 PM): Peacock offers Enhanced Security which will
hide certain personal information like billing details or address from being
displayed within your Account without first entering a code to unlock.
Peacock Helper (2/26/2024, 5:41:39 PM): If you have provided billing details to
Peacock, turn on Enchanced Security anytime here:
Peacock Helper (2/26/2024, 5:41:41 PM): [Link]
DCMP=helper-bot-4.3.1
Peacock Helper (2/26/2024, 5:41:43 PM): Did I solve your issue today?
Peacock Helper (2/26/2024, 5:41:44 PM): Button Selections:
Yes
No
null (2/26/2024, 5:41:47 PM): No
Peacock Helper (2/26/2024, 5:41:49 PM): Let's fix that!
Peacock Helper (2/26/2024, 5:41:50 PM): What would you like to do next?
Peacock Helper (2/26/2024, 5:41:52 PM): Menu Options:
Start over
Connect to a live agent
End chat
null (2/26/2024, 5:41:58 PM): Connect to a live agent
Naveen (2/26/2024, 5:42:03 PM): Thank you for contacting Peacock Customer Care.
Could you provide your full name and email address, please?
null (2/26/2024, 5:42:43 PM): Shaquisha Crocker; [Link]@[Link]
Naveen (2/26/2024, 5:43:04 PM): Hi Shaquisha. Thank you for the information. I hope
you are doing well. How may I assist you today?
null (2/26/2024, 5:44:14 PM): Hi Naveen! How do I delete only unwanted devices from
my account, and keep those not wanted on my account?
Naveen (2/26/2024, 5:44:49 PM): Let me help you with this.
null (2/26/2024, 5:45:34 PM): 14032 Country Manor LN, Apt 2, Hammond, LA 70403;
1095
Naveen (2/26/2024, 5:46:23 PM): You can also manage the devices from your end using
your laptop or computer. Please follow the steps:
1. Please sign into account via [Link]
2. On the Home screen at the top right corner, you will see a profile icon. After
that, you will see the 'Account' option at the same top-right corner, please click
on it.
3. Under the 'Devices' tab, select the option 'Sign Out All'
Once selected, please sign in with your credentials.
null (2/26/2024, 5:47:14 PM): This can only be done via laptop/computer?
Naveen (2/26/2024, 5:47:30 PM): Yes, that is right.
null (2/26/2024, 5:47:40 PM): Thanks
Naveen (2/26/2024, 5:47:46 PM): You are welcome! Please let me know if you need
further assistance with anything else today.
null (2/26/2024, 5:48:28 PM): That should be all for now! Have a blessed day!