Module 3: Achieving Effective Communication
1. Effective communication can best be described as communication that:
A. Is lengthy and detailed
B. Achieves mutual understanding between sender and receiver
C. Uses only non-verbal cues
D. Focuses on feedback alone
2. One major principle of effective communication is:
A. Ambiguity
B. Clarity and conciseness
C. Complexity
D. Secrecy
3. Which of the following is not a principle of effective communication?
A. Completeness
B. Consideration
C. Confusion
D. Courtesy
4. The “7 Cs” of effective communication include all except:
A. Clarity
B. Correctness
C. Creativity
D. Conciseness
5. The term “barriers to communication” refers to:
A. Any factor that facilitates understanding
B. Any obstacle that prevents effective message exchange
C. Encouragement to communicate
D. A method of feedback
6. Which of the following is a semantic barrier ?
A. Noise in the background
B. Use of technical jargon or unfamiliar words
C. Poor lighting in the meeting room
D. Cultural differences
7. The “receiver’s frame of reference” refers to:
A. The channel used
B. The receiver’s experience, attitude, and knowledge
C. The noise level
D. The sender’s authority
8. A major factor that enhances effective communication is:
A. Lack of attention
B. Active listening
C. Overuse of jargon
D. Emotional distraction
9. Which of the following is an organizational barrier ?
A. Poor network connection
B. Information overload and hierarchical delays
C. Body language
D. Emotional bias
10. To achieve effective communication, messages should be:
A. Complex and lengthy
B. Simple, clear, and audience-centered
C. Strictly written
D. Highly technical
11. Which of these best demonstrates feedback in effective communication?
A. Nodding during a presentation
B. Ignoring the message
C. Talking over the speaker
D. Remaining silent always
12. Psychological barriers include:
A. Differences in language
B. Emotional states and preconceptions
C. Poor sound systems
D. Unclear handwriting
13. An effective communicator should always:
A. Speak without considering the audience
B. Adapt message style to suit the audience’s needs
C. Avoid feedback
D. Use technical words only
14. Non-verbal cues are important because they:
A. Replace verbal communication
B. Reinforce or contradict verbal messages
C. Have no meaning
D. Are only for entertainment
15. Which of these is a physical barrier to communication?
A. Poor organizational policy
B. Loud background noise
C. Lack of trust
D. Prejudice
16. To minimize communication barriers, managers should:
A. Use one-way communication only
B. Encourage feedback and open dialogue
C. Avoid written messages
D. Ignore cultural diversity
17. The principle of “Courtesy” in communication means:
A. Being respectful and polite in expression
B. Using harsh words to emphasize points
C. Ignoring feedback
D. Being overly emotional
18. Completeness in a message means:
A. Giving partial information
B. Providing all relevant facts and data
C. Omitting key points
D. Adding irrelevant details
19. The principle of “Correctness” in communication emphasizes:
A. Using proper grammar and accurate facts
B. Making assumptions
C. Writing quickly
D. Avoiding revision
20. Effective communication in organizations leads to:
A. Poor teamwork
B. Misunderstanding
C. Increased efficiency and cooperation
D. More conflicts