Class Project: Risk Management for "QuickPay" Mobile App (15 Marks)
You are the project manager for a company developing a new mobile app called "QuickPay,"
designed for seamless peer-to-peer payments. Your role is to identify, evaluate, and manage risks
that could impact the success of the project.
Instructions
1. Create a Risk Register (5 Marks)
Using the provided template, you will identify at least five potential risks for the "QuickPay"
project. For each risk, include:
● Risk Description: Explain the potential risk.
● Probability: Assess the likelihood (Low, Medium, High).
● Impact: Determine the severity (Low, Medium, High).
● Mitigation Plan: Propose a strategy to minimize or eliminate the risk.
Risk Register Template:
Risk Risk Description Probability Impact Mitigation Plan
ID
R1 Data breaches High High Implement robust encryption
and regular audits.
R2 Low user adoption Medium High Conduct targeted marketing
campaigns.
R3 App crashes during Medium High Perform extensive stress
peak load testing.
R4 Regulatory High High Consult with legal experts
non-compliance before launch.
R5 Delays in development Medium Mediu Allocate buffer time and
m additional resources.
2. Plot Risks on a Probability and Impact Matrix (5 Marks)
Using the risks you identified, plot them on a Probability and Impact Matrix.
Matrix Template:
● Use the Y-axis for Impact (Low, Medium, High).
● Use the X-axis for Probability (Low, Medium, High).
● Prioritize risks in the High Probability-High Impact quadrant for immediate attention.
● Probability and Impact Matrix:
Impact ↓ / Low
Medium Probability High Probability
Probability → Probability
R4 (Regulatory
High Impact R1 (Data breaches)
non-compliance)
R3 (App crashes during R5 (Delays in
Medium Impact
peak load) development)
Low Impact R2 (Low user adoption)
3. Evaluate a Dataset for Decision-Making (5 Marks)
Evaluate the following user feedback dataset to assess its reliability and impact on the project.
User Feedback Dataset:
Feedback User Rating Feedback Notes Device Submitted
ID (1-5) On
F001 5 Great experience, fast iPhone 13 2025-01-01
transactions!
F002 2 App crashed during payment. Samsung 2025-01-03
S22
F003 1 Did not work on my phone. XYZ 2025-01-04
F004 4 Easy to use but needs more Pixel 6 2025-01-05
features.
F005 3 Slows down occasionally. iPhone 12 2025-01-04
Discussion Questions:
1. What patterns or trends can you identify from the collected user feedback?
2. How would you categorize and prioritize the feedback for app improvement?
3. Based on this data, what would you recommend to improve the app?
Scoring Criteria
Task Marks
Risk Register 5
Probability and Impact Matrix 5
Dataset Evaluation 5
Presentation 5
QuickPay Mobile App User Feedback Questionnaire
Section 1: User Information
1. What is your age group?
○ Under 18
○ 18–24
○ 25–34
○ 35–44
○ 45+
2. What device are you using?
○ iPhone
○ Android
○ Other: ____________
Section 2: App Experience
3. How would you rate your overall experience with the app? (1 = Poor, 5 = Excellent)
○ 1
○ 2
○ 3
○ 4
○ 5
4. Did you encounter any issues while using the app? (Select all that apply)
○ App crashes
○ Slow loading times
○ Payment failures
○ Poor interface design
○ Other: ____________
5. How frequently do you use the app?
○ Daily
○ Weekly
○ Monthly
○ Rarely
Section 3: Feedback and Suggestions
6. What do you like most about the app?
○ [Open-ended response]
7. What areas do you think need improvement?
○ [Open-ended response]
8. Have you experienced any specific problems or bugs? If yes, please describe.
○ [Open-ended response]
9. Do you think the app's features meet your needs?
○ Yes
○ No
○ If no, what features would you like to see added?
10.How satisfied are you with the security and privacy features of the app?
○ Very Satisfied
○ Satisfied
○ Neutral
○ Unsatisfied
○ Very Unsatisfied
11.Would you recommend QuickPay to others?
○ Yes
○ No
○ Maybe
12.Any other feedback or suggestions?
○ [Open-ended response]