Table of contents

General Introduction
Introduction
I. Direction from the management of technical resources
II. Sales and Customer Support Direction.................................................................................... 4
III. Information Technology .................................................................................................... 5
1. Presentation from the direction ......................................................... 5
2. The advantages .................................................................................................................. 5
IV. Direction technical logistics ................................................................. 6
V. Financial directione......................................................................................................... 6
[Link] analysis entity and experience monitoring.............................................. 7
1. Presentation of the entityé 7
2. Failures ..................................................................................................................... 8
VII. Direction cabin .............................................................................................................. 8
VIII. Maintenance Management
Role of maintenance ................................................................................................... 9
2. Failures ................................................................................................................... 10
IX. Direction equipment review ................................................................. 10
1. Presentation from the management ........................................................................................... 10
Failures ................................................................................................................... 11
X. Aviation Purchasing Department ............................................................................... 11
Presentation from the direction ........................................................................................... 11
2. Failures ................................................................................................................... 12
XI. Direction production control center ............................................................... 12
XII. Direction aerospace logistics................................................................................ 14
XIII. Direction formation technique................................................................................... 15
XIV. Quality assurance and maintenance safety direction ....................................................... 16
Conclusion................................................................................................................................ 17

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 General Introduction

As part of the familiarization with the technical complex, management decides to us

to arrange an internship tour before our assignment to better integrate us.

This document consists essentially of a chapter that presents all the

visited directions and the roles of each.

The aim of this tour was to get to know the different entities of the company and their
respective functions.

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 Introduction
This chapter presents in a general way the different directions visited during
this tour and the role of each.

I. Directorate of Technical Resource Management

In this direction, we have two departments:

DGRT

Management of Assistance and

personnel transport

The personnel management department (DGP) consists of three units:

Scoring

DGP Movement

Career and
social

Clocking refers to the action for an employee to record their details on a time clock.
schedules on his personal time sheet.

The movement is a unit that manages leave (annual and exceptional…).

These two units operate with three types of software:

HR Access (it's for entering leave and bonuses ...)

WINHOR (for time tracking) is an application in the form of an internal interface.
(for the movement bulletins and car tracking)

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 And we conclude with the career and social unit, which is responsible for handling the case files of
staff (Work certificate, salary, insurance, salary advance).

This department is connected with the headquarters.

Now we are talking about the assistance and transport department, this department manages everything
who is ticketing, visa application processing as well as technical assistance.

II. Sales and Customer Support

In this direction, we have two departments:

sale and
support
clients

Marketing out station

This department is intermediate between the client and the technical body. It offers the sale of two
products that are:

Maintenance and repair of equipment.

Sale and rental

We have two types of equipment, there are the consumables (filters, seals......) and the
revisable and we can also rent tools and parts.

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III. IT Department

1. Presentation of the management

Computer Science

System Networks and

information telecoms

The IT department manages maintenance and development through a software that is

AMASIS, which manages the stock, the working hours of the aircraft technicians, the
equipment and personnel management such as training and licenses.

AMASIS also manages the store based on service orders and orders of
locations.

In the IT department, we have a network department that is divided into two.

active parties are all equipment, routers, switching and passive is everything that is cabling.
This department aims to manage stops as well as the development and management of the park.

2. The advantages
We have observed strengths in this department that are changing.
the infrastructure and immigrate to HP instead of Alcatel in order to ensure reliability and
continuity of the system.

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IV. Technical Logistics Management
In the technical logistics department, we have three departments:

Logistics
technique

Maintenance and Transport and

Purchase premises project means
new rolling

Local purchases: This department is involved in the purchasing of aeronautical parts.

and also office supplies, this approach is made following needs. There are
stored products (repeat purchases) and others not stored (furniture, work....).

Maintenance and new project: There are several types of maintenance such as interviews.
buildings that are made with the own agents of Tunisair and sometimes we do
of subcontracting. We also have electrical maintenance as well as civil engineering.
For new projects, it is necessary to first plan the budget and then bring together the
commuted to make the decision.

Transport and rolling stock: This department is responsible for everything related to equipment.
rolling. For the cars, we have insurance tracking, sticker, tax, inspection
maintenance. So we have a follow-up on repairs and fuel (gasoline,
diesel). There are two types of cars (function and service).

V. Financial Direction
We have two departments in this direction:

Financial

Payment and
Accounting
billing

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 When it comes to financial management, it means income and expenses. We have expenses.
foreign (tools, foreign audits, aerospace parts) and local expenses
(electricity, salary, assistance.....)

There are three types of payments: by check, by letter of credit, and sometimes payment by
the advance.

In the accounting department, regardless of the operation, we make an entry.

accountant.

When the invoice arrives at the office by email or by mail, we do the

verification to see if she is already registered or not thanks to an AMIN software. We
we will end up by recording it on an Excel spreadsheet.

The invoice registration is done on AMASIS where we check the invoice number, the
date, and the order (purchase, repair, rental service) and we make a comparison
between the invoice and the request on AMASIS.

We assign an accounting number to each recorded invoice using a document.

accountant

VI. Entity analysis of maintenance and monitoring of experience

1. Presentation of the entity

This department is made up of three services:

Analysis of the
maintenance and
follow-up of
the experience

Evaluation of
Analysis of the Follow-up of
the
maintenance the experience
qualification

The follow-up of the experience is done following the regulation of the (MOE). This direction also manages the

Monitoring of training files and qualifications, every two years, they need to be renewed.
licenses and for the renewal we need a request for attendance for
to know if the technician works the possible hours or not.

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 This entity is also responsible for creating the training program for aircraft technicians and the
personnel support.

For maintenance analysis, its main goal is to save money and especially to minimize.
the delays and she is also responsible for monitoring the reliability of the equipment.

This analysis is theoretical.

2. Failures
We have a problem with tracking the work hours of the aircraft technicians who are not
not registered on AMASIS which creates a problem in tracking the experience. We
We also have a problem with the assignment of aircraft technicians. They are assigned, for example, to
Djerba and certifying in a type of aircraft that does not land there. So for the
renewal of the license the aircraft technician finds difficulties because he really doesn't have
no intervention has been made on this type of aircraft.

VII. Cabin Direction

We have two departments in this direction:

Cabin

Interview IFE

This department is responsible for carrying out all maintenance of emergency technical equipment.
["life jacket","slide","fire extinguisher","oxygen bottle","breathing hood","glove"]
Kevlar fiber, emergency transmitter.....)

In the A320, there must be at least five fire extinguishers and it is always necessary to do a
inspection of security equipment before the flight.

There are equipment used in case of emergency landing or in a

landing and the equipment used in both cases.

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 For the life jackets, we have three yellow types for passengers, red for
crew and yellow for children and babies under 16 kg. These vests are in double chamber
with lamps that stay on for 12 hours.

Each piece of equipment comes with a technical file.

In case of emergency, the slide must be open for 1 to 10 seconds, generally it

opens between 2 to 3 seconds. After its maintenance, we put it in the oven at 50 degrees.
12 to 16 hours after taking the shape of the mold, we cool it to a
temperature 8 degrees for 8 to 12 hours.

For the maintenance of gas cylinders, we conduct a hydrostatic test as well as an inspection.
of the piping.

VIII. Maintenance Management

This department is made up of four workshops:

Direction
maintenance

Composite
Structure Engine Painting
plasterer

Role of maintenance
Its main activity is to maintain the planes with the help of four auxiliary workshops.
(structure, plastics processing, engine, painting)

All visits are made according to the manufacturer's schedule (flight hours, first touch, cycle,
calendar) and the heavy works after (6 years, 12 years ...). These visits generally remain
more than a week to a month or more.

Apart from the interventions of Tunisair planes, we also have other companies.

Maintenance is carried out according to the document (MPD) and each aircraft has its own document.

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 The preparation of files is managed by the production control center.

And to make the necessary interventions, one must refer to the marketing authorization which is composed of

pages block as follows:

100 : Generalities

200: Any possible task on an element in generality

300: All servicing (storage, lubrication, greasing….)

400: How to disassemble and assemble

500: Any possible test

600: All inspection (critical place, tooling....)

700: Cleaning procedure

800: All small repairs on aircraft

900: Activated and deactivated the system

And also at the SRM: which handles everything related to structure and the CMM for equipment.

2. Failures
We noticed that in the shed we have some ladders that do not ensure a
Good braking in case there is a probable risk of accident, and there is also a lack of fire extinguisher.

On each plane side and sometimes we have delays in the construction due to the
parts that are awaiting delivery.

IX. Equipment Review Direction

1. Presentation of the management

This department consists of four departments:

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 Revision of
equipment

Revision Review CND &

GSE
avionics mechanics Calibration

This department manages the maintenance and equipment of aircraft according to PART standard. We
we have two types of maintenance:

On track: Generally simple occasional task

Hangar: We refer to the AMM

And for the equipment, we refer to the CMM. All interventions are carried out according to a document.

In this direction we have:

GSE: In this department, we maintain hydraulic tools.

Calibration: It is the set of performance tests defined by documentation or

a procedure that consists of comparing the measurements taken with a device to the measurements
performed with more precise equipment or standards, in order to detect or eliminate the
errors in the device.

2. Failures
We have noted that in the GSE department, we have equipment that is poorly
stored, neglected, and exposed to weather conditions that affect their state
functional.

X. Aeronautical Purchasing Department

1. Presentation of the management

In the aerospace purchasing department, we have three divisions:

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 Purchases
aeronautics

Management and
Purchases
purchase of AOG desk
foreigners
services

This department manages the purchasing needs that start with the technician and end with a
request for APRO and also following the stock management which is monitored by AMASIS.

We also have critical requests that require a month of processing and there is
also urgent AOG requests without APRO request.

When we have a purchase request, we start to prospect to obtain

(meilleur prix, période de livraison, mode de livraison, frais de transport, type de certificat).

We start with the manufacturer, then we move on to the dealer. And after that
choose the best offer we proceed to the order which is followed by the order service
and we are verifying the request (price, certificate....).

In the matrix purchases, we have specific PN.

And we will eventually send the confirmation of the request by email.

2. Failures
The problem in this department is that sometimes we make purchases in AOG when there is
there are obstacles due to financial problems and sometimes we receive an order not
confirm what causes a delay in the intervention deadline.

XI. Production Control Center Direction

This direction is attached by four organizations:

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 Center of
control of the
production

Support
Preparation Planning Control technique and
engineering

Preparation
Planning
Control
Technical support and engineering

The preparation of the visit sites is done based on a study of the order afterwards.
make a constitution of the file, then we prepare the scheduled tasks and we
make an initial planning of the visit and another for the use of the hangar and then we do the
creation of a visit slip on AMASIS that encompasses all the work of the
initial order.

So we are doing the breakdown of the order and the logistics of APRO necessary for the visit
to prepare the stock before the arrival of the plane.

Now we move on to the preparation of the visit schedule as well as the needs in resources and
resources (staff, specialties...) and the scheduling system of planned tasks of the
construction site

And for the planning, it is divided into three parts:

-Planification B1 (01 mécanique, 05 sécurité cabine, 9 tapisserie)

-B2 planning (electrical) Planning 06 (structure, 10 paint, 11 putty)

Planners take the files and break them down by phase, then by area, and we
we can also break it down by area and then by phase. The areas change between Airbus and
Boeing.

These planning sessions are done before the arrival of the plane according to (immobilization, APRO,

technical material resource tools.

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 Now we move on to technical control and support which oversees the tasks until
signature of the APRS which will be responsible for compiling the work files to be returned to service
the plane at the exit of the site and will ensure all activities related to the recommissioning.

Finally, all the documents will be entered into AMASIS and archived.

In case of anomalies outside documentation and outside tolerance, we switch to technical support.
refers to other documents, if it can resolve it otherwise it goes to the engineering service which
consult directly the parent company (Airbus, Boeing).

XII. Direction logistique aéronautiques

In this direction, we have two departments:

Logistics
aeronautical

Store Reception
aerospace shipping

For the central store, we find parts and consumable and repairable products.
Then we move to the reception store where we receive new or repairable parts and we
checks if they are in good condition or not, compliant with the request and certified or not.
In this reception area, we have three types of rooms:

Ordered
Take apart the plane
Integrated (Parts that leave the store and are not used)

Nous avons aussi une zone litige de réception des pièces qui sont non conformes à la demande
or not certified ...

There are also out-of-service stores where we find broken parts, so we do

a prospecting (APRO) after we place a repair order with a Bordeaux
after shipment we send it to the transit service to be sent to the place where it is going
repair.

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 There are also tool stores where you can find everything necessary for the
technicians, a tool store structure and the technician needs to present a plug in
charge of the desired tool.

We also have a store of different types of test benches that are used following
very specific needs.

And for store H, it is reserved for the parts that will be sent for preparation and
defective parts.

XIII. Direction formation technique

Concerning technical training, we have two types:

Formation Training
technique general
Qualification
Logistics
of type

Specific Specific

Regulatory Financial

Regulatory training is conducted every two years as required by PART 145.

human factor training.

Apart from training, the center manages everything related to logistics such as:

Company service (internship PFE, technician internship)

Regulatory training

Training actions always go through logistics.

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XIV. Quality assurance and maintenance safety direction
This department consists of two services:

Assurance
quality and
security maintenance

Management
Coordination
quality and
and qualification
security

The quality and safety management department has three actions:

Audit
SMS (security management system)
Management of manuals (MOE, MOM...)

We had two types of audit:

Internal

We make annual audit plans referring to the program according to PART 145 and the
DGAC and also according to the security audit.

After each audit, we have discrepancy sheets that will be sent to the relevant departments.
if the discrepancies are minor, they have 15 days to respond and 3 months to correct them and if they are
They have 72 hours to respond and only 20 days to correct.

After the response, we make an assessment to see if we accept; otherwise, we propose others.
corrective actions.

External

This audit is for PART 145, it takes place every 2 years and another for the update.
and validation of MOE and we also have a follow-up every 6 months and the audit of DGSC each
2 years and OACA once a year.

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Conclusion
At the end of this tour, we can conclude that we now have a general idea of the
different entities and direction but it does not allow us to have obvious information
and precise in order to be able to resolve the failures.

Although the approach taken was classic, we had the opportunity through this tour
to have new skills that will serve us in our professional lives.

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