To whom it is

PROCESS ASPECT TO COMMUNICATE

INTERNAL

All the
Strategic Planning
organization

Requirements matrix of All the

product organization

Identification of
requirements All the
Regulatory organization
legal

Regulations
N/A
organizational
Management Administration

Information and
results of the Process leaders
review by management

All the
Quality Manual
organization
 Performance of the S.G.I
All the
organization

PURCHASE REQUIREMENTS N/A

Evaluation and selection of

Purchases N/A
suppliers

Inventory Upper management

Advertising N/A

Definition of the
needs of the To the different
internal clients of processes
Commercial management each process

Information about the All the

product organization
 Evaluation and
The different ones
tracking of the
procesos
Customer satisfaction.

Income taxes and

High management
heritage

All the
Environmental program
organization

Matrix of aspects and All the

impacts organization

top management and

Audit program
process leader

Administrative
Results of
the evaluations
of satisfaction Process leader
from the client

Response to claims and

N/A
requests
 Result of
Responsible for
audits
internals and
the processes
externals

System Documents All the

Integrated organization

All charges
Manual of functions and
that depend on the
job profiles
senior management

Memorandums Active employees

Result of the All the

incident investigation organization

Human Resource
to all the
Emergency plan
organization

All the
Risk and Hazard Matrix
organization
 All the
SISO program
organization

Need for
Purchases
maintenance
INFRASTRUCTURE
Leaders of
Calibration Program
processes

Planning of All the

activities organization

No non-conformities in the Coordinator of

service or product HSEQ and Leaders

All the
ALL PROCESSES Incident investigation
organization

HSEQ Coordinator
Accident report The Leader of
PROCESS

Follow-up on
results of the Coordinator of
procesos HSEQ

Material needs
PRODUCTION Purchases
first
DISTRIBUTION Order Confirmation Commercial
 INTER COMMUNICATION MATRIX

AND COMMUNICATES RESPONSIBLE FOR

WHEN COMMUNICATING
COMMUNICATE
EXTERNAL

Suppliers,
Every time it is updated
clients and high management
it is available
community

when the requirements are clear

N/A Top management mandatory product disclosures
by the current regulations

Community, when it is completely

clients, and Top management applicable current regulations to
suppliers the organization

Suppliers and INDUCTION AND WHEN TO

Top management
clients UPDATE

After
N/A HSEQ Coordinator
evaluated S.G.I

Each time it is updated or in

N/A HSEQ Coordinator
a retraining
 Before or during the
N/A HSEQ Coordinator review by the
address

Every time an order is placed

Suppliers Purchases to the organization or is carried out the
purchase of raw material

Whenever it is needed
Suppliers Purchases get a supplier and the
evaluation twice a year

N/A Purchases Whenever it is needed

Clients Process leader Every 3 months

Leader of each
N/A When the need is detected
processes

when it is internal it is communicated

when there are changes in the
Clients Marketing product and when it is external it
communicate when the client is ready
interested in the product
 After each
evaluation of
satisfaction.
Leader of processes Whenever it is
N/A
administrative necessary for
complaints,
suggestions and
recognitions.

Regulatory authority Process leader Each time it is requested by the entity

administrative regulator

at the moment of seeing the need for

Process leader staff of the organization either
N/A
administrative for your reinforcement or new
staff incorporation

when it has been analyzed and

completely structured the
Community, provide
ores and customers and
Lider del procesos aspects and impacts but
administrative significant to those who are
Firefighters
exposed the members of the
organization
when the dates are available
Leader of processes
N/A defined in the schedule of
administrative
audits
At the end of the
evaluation of
Satisfaction
Process leader
N/A (semiannually or
administrative
annually) Prior to or during the
review by the
address

Customers and When it has been completed the

Process leader
suppliers, community investigation of the claims and
administrative
dad requests
 Leader of processes At the end of the
N/A
administrative audit

Leader of processes Whenever there are changes in the

N/A
administrative documentation

Permanent information for

N/A Human resource
web consultation

N/A Human resource Whenever it is needed

Every 3 months in training

N/A Human resource
industrial safety

management and resources

Firefighters Twice a year
humans

when it has been analyzed and

completely structured the
Firefighters HSEQ Coordinator risk levels to which they are exposed
exposed the members of the
organization
 at the moment of seeing the need for
Recurso humano con personal de la organización ya sea
N/A
the HSEQ coordinator for your reinforcement or new
staff incorporation

N/A HSEQ Coordinator When needed

According to the schedule of

N/A HSEQ Coordinator
activities

Starting year
Periods
monthly
N/A All staff Whenever it is
necessary

Termination of
N/A All personnel every period or year or whenever it is
necessary.

Every 3 months in training

N/A All staff
of industrial safety

N/A All staff When an accident occurs

In the meetings
Leader of each of the committee and
N/A process
when the high
address I requested

N/A Process leader When needed

N/A Process leader Previously sending the order

RNA and external

MEANS OF DISSEMINATION RECORDS

INTRANET, MEETINGS OF
MEETING MINUTES AND
UPDATES (INTERNAL)
Attendance lists
EXTERNAL BLOG

handover minutes, matrix

presentations, institutional emails, minutes of
product requirements and
attendances and meeting
purchase orders

Presenting the legal and regulatory framework in MINUTES OF MEETING AND

presentations, institutional emails, minutes and
Attendance Lists
reunión(INTERNO),PAGINA WEB(EXTERNO)

training. Bulletin boards, intranet, emails

institutional, memories to the staff meeting minutes and attendance
(INTERNAL), WEBSITE (EXTERNAL)

Review report
by the direction
Meetings with the Minutes of the meeting
personal

Through a Blog List of activities on the blog

 Presentation,
Delivery receipt of copy
summary or delivery
of the report
copy of the report.

Physical presentation of the registration, email purchase records

Registration of the list of

Evaluation and Selection Checklist
checkup

Intranet Inventory record

Emails, website N/A

Delivery registration of
Characterization of processes through intranet document and update of
this

Brochures, website, emails none

 Meetings with him
personal.
Meeting minutes
Minutes.
internal through the network.

By email or in person (internal) Payment record of

Rooted, letter, (External) tax

Video Attendance list

presentations, posters, in the internal part and

on the external side through the website and Delivery report
email for Firefighters

institutional emails, physical presentations schedule of activities

Presentation,
summary or delivery Delivery record of
of report copy. report

Claim registration
Email, via telephone
satisfied with the customer
 Delivery of report
general and by
process
Sending report
by mail Delivery copy registration
electronic of the report
Publication of
results in
Web Page of
SGI

Delivery record of
master document list, intranet
master list.

web and consultation document which is kept in the practice when hiring or
organization file at the time of promotions

card Delivery list

Intranet or meetings Attendance record

simulations, instructions,
presentaciones (interno)Correo(externo) signages, minutes of
attendance and meeting

presentations, billboards, Mail and way

Delivery report
external telephone
 News broadcast Attendance list

Maintenance request form Form registration

Intranet Program registration

Documents of
S.G.C
Committees meeting minutes and attendance
Meetings
Minutes

Meetings minutes of the meeting and attendance

Verbally Committees

Training Training record

Verbally Accident register

Management Report of the system Intranet

Intranet Inventory record

Via phone or email Order registration

 COD: FO -MZ-10

VERSION 1

EXPECTED RESULT

KNOW THE MANUAL AND ITS IMPORTANCE IN FRONT OF

THE ORGANIZATION

make known the regulations to which one is willing

our products to avoid incurring in the same

to make known the regulations to which they are willing

our organization to avoid incurring in these same

precise knowledge of the organization's personnel and

interested parties.

The staff should be aware that

[Link], strengths or weaknesses does the
S.G.I

That all staff are aware that

procedures, responsible, documents etc.. is needed
to support the integrated management system
 Review by the
Address

Achieve greater order and understanding of needs

and specifications of the raw material

Let the suppliers know their evaluation score and

which one was selected

The upper management is informed of the inventory that

the company has both raw materials and products
finished

That clients are informed about our products and

the benefits of this

May all processes satisfy the internal customers.

to thus meet an exact requirement of the product

Both the client and the organization know very well

What are the characteristics of the product and what
need is met.
 That the staff understands the perspective of the customers.
regarding our products

Receive by the granting entity the obligatory taxes and

These will be communicated to the high direction to do
respective payment

greater knowledge of the employees at the moment of

optimize resources

to disclose the most significant aspects and impacts

from the organization to reduce them as much as possible

achieve greater efficiency in planned audits

The leaders of the process know the

customer perception and
use the information
to carry out your
SGI Review

That stakeholders have their responses to the

complaints or requests that you may have in order to be
always satisfied
 Undertake the actions
appropriate (Corrective,
preventive and of
improvement)

That all staff have access to everything

documents of the integrated management system

the knowledge of the parameters required for each

position and its respective requirements

The staff that has a memo should know the reason for it.
this

Let people know what incidents were encountered and

how will they be prevented

achieve greater order and knowledge in case of some

incident in which the organization may be willing

achieve greater knowledge at the levels in which our

employees are exposed
best practices and methods for the protection of our
staff to prevent workplace accidents

Knowing what is needed for the infrastructure to be in place.

good condition

When should calibration equipment be calibrated?

The staff is attentive to the activities to be carried out for

maintain the comprehensive management system.

The staff knows the means of communication for a no

confirmed

That people are aware of the importance of

investigate incidents in the organization to prevent
future accidents

Let all staff know about the accidents that are happening.
presenting in the organization

Let the leaders of the process continue their activities to give.

compliance with the objectives and goals

Let the needs of production be known.

for raw material
Confirm the orders to avoid any mistakes.