Interaction ID: 27764423
Conversation Between:
Customer Name: Nonhlanhla
Agent Name: Betty
Started: 10/13/2025, 8:48:16 PM
Ended: 10/13/2025, 8:56:07 PM
-- BEGIN TRANSCRIPT --
[10/13/2025, 8:48:16 PM] from: Athena™ :: Welcome to our live chat Nonhlanhla. My
name is Betty.
[10/13/2025, 8:48:16 PM] from: Athena™ :: How may I help you today?
[10/13/2025, 8:49:45 PM] from: Nonhlanhla :: Hi i just want to reverse my money i
just recently wanted to withdraw it through cash collect now on stores they can't
so i just want to reverse it and withdraw with other way please help me
[10/13/2025, 8:49:47 PM] from: Athena™ :: Hello! I'm sorry to hear you're
experiencing issues with your Cash Collect withdrawal. To assist you effectively,
I'll need a bit more information. Could you please provide your Betway Account
number and details about the specific issue you're facing with the stores? Once I
have this information, I can look into reversing the transaction and guide you on
how to withdraw using another method.
If you prefer, I can also transfer you to an agent who can assist you directly. Let
me know how you'd like to proceed!
[10/13/2025, 8:50:30 PM] from: Nonhlanhla :: Oky
[10/13/2025, 8:50:31 PM] from: Athena™ :: You have the ability to reverse
withdrawals on your account Kindly note that a reversal is only possible if your
winnings haven’t been successfully paid to your selected payment method. Also be
aware that you can’t reverse a portion of the funds, the full withdrawal amount
requested, will be deposited back into your Betway account. Should you wish to STOP
yourself from reversing your withdrawals, you may do so by clicking on the "gear"
icon and toggling OFF the, "show my reversible withdrawals" slider.
This option is valid for a period of 24 hours. Would you like the steps you need
to follow to reverse your withdrawal?
[10/13/2025, 8:51:31 PM] from: Athena™ :: Just confirming, are we still connected?
[10/13/2025, 8:51:31 PM] from: Athena™ :: Would you like to continue our
conversation?
[10/13/2025, 8:51:39 PM] from: Nonhlanhla :: Yes
[10/13/2025, 8:51:39 PM] from: Athena™ :: How else may I help?
[10/13/2025, 8:51:56 PM] from: Nonhlanhla :: Yes i want it to be back at my account
[10/13/2025, 8:51:56 PM] from: Athena™ ::
 If you can't see the image above, we
recommend the following:
✔ If logged in on a desktop: right-click the image → choose "save image as" → store
the image in your downloads folder to view.
✔ If using a mobile device or tablet: tap and hold on the image → select
"download/save as" → save the image to your device for viewing.
Please feel free to ask me more questions, if you need help.
[10/13/2025, 8:52:56 PM] from: Athena™ :: Just confirming, are we still connected?
[10/13/2025, 8:52:56 PM] from: Athena™ :: Would you like to continue our
conversation?
[10/13/2025, 8:53:00 PM] from: Nonhlanhla :: Yes
[10/13/2025, 8:53:00 PM] from: Athena™ :: How else may I help?
[10/13/2025, 8:53:09 PM] from: Nonhlanhla :: Where can i enter to be on this
reverse withdrawal
[10/13/2025, 8:53:09 PM] from: Athena™ :: You have the ability to reverse
withdrawals on your account Kindly note that a reversal is only possible if your
winnings haven’t been successfully paid to your selected payment method. Also be
aware that you can’t reverse a portion of the funds, the full withdrawal amount
requested, will be deposited back into your Betway account. Should you wish to STOP
yourself from reversing your withdrawals, you may do so by clicking on the "gear"
icon and toggling OFF the, "show my reversible withdrawals" slider.
This option is valid for a period of 24 hours. Would you like the steps you need
to follow to reverse your withdrawal?
[10/13/2025, 8:54:09 PM] from: Athena™ :: Just confirming, are we still connected?
[10/13/2025, 8:54:09 PM] from: Athena™ :: Would you like to continue our
conversation?
[10/13/2025, 8:54:58 PM] from: Nonhlanhla :: You know what i just want to transfer
it into another method
[10/13/2025, 8:55:04 PM] from: Nonhlanhla :: Yes
[10/13/2025, 8:55:04 PM] from: Athena™ :: How else may I help?
[10/13/2025, 8:56:04 PM] from: Athena™ :: You have not given me any information to
be able to help you.
I will unfortunately, need to close this chat.
I hope you have a great day.
Good bye
[10/13/2025, 8:56:07 PM] Notice :: Agent has left the conversation.
[10/13/2025, 8:56:07 PM] from: Athena™ :: Interaction Transcript
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