PT PERTAMINA (Persero)

DIRECTORATE OF PROCESSING

Overview
Pertamina
Refinery Unit V Balikpapan

Balikpapan

Refinery Unit V Balikpapan

Biodata

Doan Herdani, ST
Karir : Kondur Petroleum S. A. (2004 -
BPST Pertamina (2007)
Pertamina Refinery Unit V (2008)
• Process Engineering ENG&DEV
• Budget & Performance RP&O
• Refinery Planning RP&O
• OPI Workstream Optimization
• Refinery Planning RP&O
• Process Engineering ENG&DEV
 Hp. / WA 0811-5999-626
Office 0542-514084
Email:doan@[Link]
Visi & Misi Pertamina

VISION

To become a World-Class National Energy Company

MISSION
Pertamina
Running businesses in oil, gas, and new energy
integrated renewable, based on principles
strong commercial

Pertamina
Refinery TATAVALUES

Pertamina
RU V

Business Development - HO 3
The 2025 aspiration of Pertamina to become the Asian Energy Champion to support
Visi & Misi Pertamina
Focus of discussion

Pertamina

Pertamina
Refinery

Pertamina
RU V

Business Development - HO 4
Visioning Pertamina Refinery House

Pertamina

Pertamina
Refinery

Pertamina
RU V

Business Development - HO 5
Visioning House RU V

Pertamina
Corporate

Pertamina
Refinery

Pertamina
RU V

6
Welcome to RU V Balikpapan
PERTAMINA's Vision RU V
To become a World Class Factory that is Competitive and Environmentally Conscious

MISI PERTAMINA RU V
Managing Safe, Reliable, Efficient, and Environmentally Friendly Refinery Operations
to Provide Sustainable Energy Needs
2. Developing Innovation and Flexibility to Maximize Valuable Product
3. Providing Benefits to Stakeholders

Page 7
 The History of Oil Refinery Development
1 Balikpapan

2 Operation Management of Refinery RU V

3 Products and Distribution Patterns

8
The first oil drilling at the Mathilda Well,
February 10, 1897 marks the beginning of the history of the oil business.
in Balikpapan

1897

9
 History of Refinery Unit V Balikpapan

Oil Drilling
First in Balikpapan
(Sumur Mathilda)
February 10 as 1897 2016
HUT Balikpapan City Refinery RU V currently
(260 MBSD)

Shell Transport & Trading 1997

LTD builds a refinery 1899
Balikpapan Balikpapan I Refinery
operating

1995

Balikpapan I Refinery 1922 Upgrading Factory

built Balikpapan I
1984

Balikpapan I Plant
Balikpapan II Plant
rebuilt
post damage caused by
1948 1980 operating
World War II
1950 1966
Balikpapan II refinery was built.

Balikpapan I factory is back in operation PN PERMINA buys a factory

Shell

10
RU V Refinery in Balikpapan is the 2nd largest capacity

Balikpapan
RU-V

Installed Capacity: 1038 MBSD

Metric Barrel per Stream Day CDU-IV NHT PLTF LPG REC CDU-V HVU-III
200 MBSD 20 MBSD 20 MBSD 60 MBSD 25 MBSD

Total Intake
Capacity:
RU-II 260 MBSD
HVU-II HCU-A HCU-B (design)
Dumai & S. Pakning 81 MBSD 27.5 MBSD 27.5 MBSD
CAPACITY : 170 MBSD
UNIT : CDU
HVU
HYDROCRACKER Arun RU-VII
DELAYCOKER [Link] KASIM
PLATFORMER CAPACITY: 10 MBSD
Bunyu UNIT : C D U
NHT
Dumai PLATFORMER
RU-III
BEACH Kasim
Bontang
CAPACITY: 125 MBSD
UNIT : C D U
HVU Balikpapan
FCCU Music
POLYPROPYLENE

Balongan
RU-VI Cepu
BALONGAN
Cilacap
CAPACITY : 125 MBSD
RU-IV
UNIT CDU
ARHDM CILACAP
RCC COMPLEX CAPACITY: 348 MBSD
PROPYLENE REC. UNIT : CDU I & II
LPG PLANT PLATFORMER I & II
LUBE-OIL COMP.I, II, III
ASPHALT PLANT
PARAX. PLANT 11
In Balikpapan, located along the western side of Balikpapan Bay.

Pandansari Public
Community

Balikpapan Bay

Balikpapan Port
Main Road

12
Business Process RU V

1
3
Business Activities of RU V with Stakeholders

1
4
Tata Values 6C Pertamina
Managed professionally, avoiding conflicts
interests, not tolerating bribery, upholding
trust and integrity, guided by principles
Good corporate governance.

Able to compete in
regional scale as well
international
Managed by leaders and encouraging growth
professional workers and through investment, building
Clean
having talent and mastery cost-aware culture and
high technical, committed appreciate
in building abilities performance.
Compet-
research and development. Capable
tv

Pertamina
6C Playing a role in
Creating added value economic development
Commercial Confidence
with commercial orientation, national, become
making decisions pioneer in reform
based on principles State-Owned Enterprises, and building

a healthy business. Customer national pride.

Focus

Customer-oriented,
and committed to providing
the best service to customers.
15
Crude Oil Incoming Flow and Distribution of RU V Balikpapan Products

M&T
YOU IN MOR /
PETROCHEMICAL

Tanjung Crude
Pipeline
± 170 MB/month

. Gasoline
Domestic Crude . Kerosene
Tanker . Diesel Fuel
± 2400 MB/month
BPP I Factory
. Jet Fuel

. Pertamax
. Pertadex
. LPG
Sepinggan /
BPP II Plant . Others
Chevron Crude
Pipeline
± 360 MB/month

Imported Crude
Tanker
± 6000 MB/month

MAX. 150,000 DWT

Underwater Pipeline

16
Crude Oil Supply Route through SPM and
Submarine Pipe

BALIKPAPAN REFINERY

JETTY BALIKPAPAN
4,5 KM MAX. 35,000 DWT

PENAJAM

15 KM
MAX. 150,000 DWT
SPM
Tanjung 10 KM
7 KM TOTAL
Single Point Moring
TERMINAL
 Ship Import Anchoring at SPM Lawe-Lawe

Mooring Hawser Floating Hose

2 x16” (250 meters)

Buoy body
with
turntable

Anchor chain

Subsea hose 20”

PLEM Pertamina line (year 1983)

Submarine pipe 30”
Chevron line (th 1976)
Single Point Mooring
The processed crude oil has undergone changes from the initial design.

Crude Oil Design RKAP 2018

BPP-2, 200 MBSD, 1982 Asia’s Imported Crude Africa’s Imported Crude
. Azeri . Kissing
. Champion . Bonga
. Kikeh . Slaves
. Would be . Bonny Light
. Miri . Saharan
. Qua Iboe
How much . Bonga
. Cabinda
production sharing
Pertamina overseas

Handil

Domestic
Import

BPP-1, 60 MBSD, 1997

Local Crude
Arun Cond . Anoa . Mamburungan
Thorn . Arjuna . Mudi
. Water of Life . Sangatta
. Bunyu . Sanga-sanga / PHO
. How much . Senipah Condensate
. Milkfish . Sepinggan
. Belida . SLC
. Love . Tarakan
. Duri . Resilient
. Handil . Cape
. Jatbarang . Blue Chiffon
. Katapa . Shrimp
SLC . Grouper . Westseno
. Langsa . Widuri
Attack . Madura
20
Refining Process Technology

1. Preparation : Reduce water, reduce salts.

2. Separation: Atmospheric distillation, vacuum distillation, extraction, adsorption,
absorption.
3. Conversion: Thermal cracking, Catalytic Cracking, Hydrocracking
4. Purification & Quality improvement : Hydrotreating, Desulfurisasi
5. Alternative processes: Polymerization, Aromatization.
Refinery Process Unit RU V Balikpapan

UNIT NUMBER TOTAL CAPACITY

CDU 2 UNIT 260 MBSD

HVU 2 UNIT 106 MBSD
HCU 2 UNIT 55 MBSD
NHT 1 UNIT 20 MBSD
PLATFORMING 1 UNIT 20 MBSD
LPG PLANT 1 UNIT 250 TON/DAY
H2PLANT 2 UNIT 68 MMSCFD
N2PLANT 3 TRAIN 645 NM3/H
RU V Balikpapan Process Flow Diagram
INPUT PROCESS OUTPUT
Intake Primary Process Secondary Process Product
Gas/LPG
[Link]
Factory [Link] LPG
BPP I CDU V Kero, Avtur
LGO
Crude Oil HVU LVGO
Mixed 60
HGO III POD / HVGO
[Link]
MBSD
25
MBSD Premium
Long Residue ShortResidue Pertamax

of kerosene
[Link] Domestic & ke
Plant RU IV
BPP II [Link]
LPG
CDU IV Rec
Crude Oil Kerosene, Aviation Fuel LVGO H2 Plant LPG Jet fuel
Mixed LGO HVU A/B
200 II
POD/HVGO H2 250
MBSD 7.5 / 7.5
TSD
HGO MMSCF ADO/Solar
81 D IDO
Long Residue MBSD NBF
Natural L. Naptha
MGO-5
Gas HCU NHT/ SF-05
H. Naptha
A/B PLT Reformate LAWS-05
HVGO HVGO
HVGO @ Kerosene / Aviation Fuel 20
27.5 MBSD
Stock MBSD
ShortResidue Gas Oil
/NBF LSWR
HOMC

UTILITIES
Utilities Plant Equipment

FACILITIES AMOUNT Effective capacity

HHP Boiler 6 Unit 420 Ton/hr

Steam Turbine Generator 9 Unit 32.4 MW

Cooling Water Intake 2 Unit 28000 m3/hr

Sea Water Desalination Unit 2 290 m3/hr

Water Treatment Plant (WTP) 2 Unit 650 tons/hour

24
Hydrogen Plant

25
Hydrogen Plant
REACTION CATALYST / REACTANT

DESULPHURIZATION 1. COS + H2 H2S + CO Cobalt Molybdenum

RSH + H2 RH + H2S

2. H2S + ZnO ZnS + H2O Zinc oxide

2. STEAM REFORMING 1. CH4+ H2The CO + 3 H2 Nickel on Refractory Alumina

2. C2H6 + H2O 2 CO +5 H2
3. SHIFT CONVERSION CO + H2O CO2+ H2 High Temperature Shift Conversion :
Iron oxide / Chromium oxide

2. Low Temperature Shift Conversion:

Copper oxide
4. CO2ABSORPTION K2CO3+CO2+H2The 2 KHCO3 Absorber: Benfield solution

5. METHANATION 1. CO + 3 H2 CH4+ H2O Nickel Oxide / Alumina

2. CO2+ 4 H2 CH4+ 2 H2O
HYDROCRACKING UNIT
• To crack / break down long hydrocarbon chains into
some short hydrocarbon chains with conversion process.
catalytic with compressed Hydrogen environment
• Catalysts: Support: Amorphous and Zeolite
Metal : Ni,W,Co, Mo
• Main Reactions: Cracking and Hydrogen Saturation
• Other Reactions Sulfur removal, Nitrogen removal, Oxygen and
Halides Removal, Saturation of Olefin and Aromate.
 PROCESS FLOW DIAGRAM : REACTOR SECTION HCU

FF Reactor RF Reactor
C-3-03 C-3-04 C-3-05
E-2

E-4

H-1

HVGO
NBF
HCGO
FF HPS
Filter RF Filter

FF Surge RF Surge RF/

Effluent
Drum Drum RF Reactor
Exchanger
LPS

RF
E-1 FF/Effluent C-1
Pump FF Reactor HC Liquid of
Exchanger Debutanizer
C-2
FF
Pump

Note: In this flowchart, some equipment is not shown, without altering the process flow.
 PROCESS FLOW DIAGRAM - FRACTIONATOR HCU
LP Gas LPG no. 410
ke # 410

V-19

V-13
P-21
V-21 V-23

P-10 P-11
P-25
Debutanizer V-20 V-22
Fractionator
LPG
V-18
P-23 ke
# 410
V-16

H-2 H-3 V-17

P-13 P-17 P-15 P-19 P-22 Heavy Naphtha P-24

Light Naphtha
Light Kero
P-9
Heavy Kero
Diesel
V-103/
104 E-10 E-29
V-102
LPS
P-8

HC Liquid
Bottom of
from V-8
HC Liquid Recycle Reactor
from V-101
Metal Removal Reaction
Organometallic Adsorption
(Metal + Catalyst) + Hydrocarbon
Compounds Reaction

Catalyst
Pill

Pore
 Feed Hydrogen
Reaction
Treating Reactions
+ 6H 2
H 2S +
S

+ 7H NH +
2 3
N

Polyaromatics Hydrogenation

+ 2H +3H
2 2

Monoaromatics Hydrogenation
R R
+ 3H 2

Hydrodealkylation
R R
+H 2 + RH +H 2
+ RH
Hydrodecyclization
R
+H2 R 1 H + R2 H
+H 2 +CH
2 6

Hydrocracking
C nH 2n + 2 + H 2 C a H 2a + 2 + C H
b 2b + 2

Hydroisomerization R
R - CH - CH - R CH - CH - R
1 2 2 2 2 2 2
R
Product s Hydrogen
PLATFORMING /
CATALYTIC REFORMING
A conversion/reaction process used for
converting Low Octane Hydrotreated Naphtha
(Straight Run Naphtha) becomes a High Octane component
(High Aromatic Compound)

Uses of High Octane components:

Components blending of Mogas product
Manufacture of Benzene, Toluene, Xylene
Process Flow Diagram
Process Flow Diagram
CATALYST

Active Catalyst :
CCR-Platformer : Pt
Semi Regen: Pt - Rhenium
Rhenium functions to suppress the rate
formation of coke on the catalyst
Also called Bimetallic Catalyst

Base Material: Al O
2 3
 REACTION
N-Paraffins
M OR A M /A
A M M or A Lighter
Cracked
Products Cyclopentanes Cyclohexane Aromatics Aromatic
A
M OR A M /A
Iso-Paraffins
Naphthene DEHYDRO- Dealkylation
1 2 3
ISOMERIZATION GENERATION AND

DEMETHYLATION

1 HYDROCRACKING AND DEMETHYLATION (M)

2 PARAFFIN ISOMERIZATION

3 Dehydrocyclization

A = Acid
M= Metal
Off Site Facility

FACILITIES FUNCTION NUMBER CAPACITY

Crude Oil Tank Crude Oil Storage 30 Unit 7,326 MB

Product Tank Finished Product Warehouse 74 Unit 5,502 MB

SPM Recipient of crude oil from 1 Unit 150,000 DWT

large capacity ship

Jetty The recipient of crude oil from 8 Unit Max. 35,000 DWT
ship and transfer products
from/to the ship

37
Environmental Protection Facilities

FACILITIES FUNCTION NUMBER CAPACITY

EWTP Processing wastewater before 1 Unit 100 m3/jam

thrown into the sea

SWS Eliminating hazardous gases 2 Unit 98 m3/jam

from factory wastewater

Incinerator Burning hazardous gas 1 Unit 655 Nm3/jam

before being thrown into the air

Flare Gas Recovery Taking useful products 1 Unit 4,000 Nm3/jam

like LPG from exhaust gas
before being thrown into the air
through Flare

38
 Flare Gas Recovery System (FGRS)

CO emissions2Down
Product

Crude Oil

Off Gas

Natural Gas
Refinery Process Unit Balikpapan II FGRS
Capacity 4,000 Nm3/h

Flare

Raw LPG

Plant #15 (FGS)

39
A new unit has been built and operated to support
fulfillment of environmental aspects

Corrugated Plate Interceptor

operating since 2011

Unit Sour Water Stripper (SWS) Area HCU

operating since 2012

40
The contribution of RU V Balikpapan is around 26% of Pertamina's refinery total production.

Typical Production RU V(*) (Million Barrels per year)

Premium (Unleaded) 10,742

Production Volume RU V Year 2016: 93.781 Million BARRELS(*)
Pertamax 1,824
(1 Barrel = 159 Liters)
Jet fuel 4,670
Kerosene 2,538
ADO 40,144
Pertadex 0.257
RU VI BALONGAN
November 7 IDO/IFO 0,305
MGO-5 0.045
I THINK ABOUT YOU
Sub Total 60,525

IN BALIKPAPAN LPG 0,656

Smooth Fluid 05 0.019
LAWS 05 0.111
I AM PLAYING NBF 0.298
Wax 0.001
Sub Total 1,085

RU IV CILACAP Naphtha 7,110

LSWR 4,623
ADO Automotive Diesel Oil
IDO Industrial Diesel Oil Sub Total 11,733
IFO Industrial Fuel Oil
MGO = Marine Gas Oil
LAWS = Low Aromatic White Spirit Ref. Fuel Gas 1,483
Ref. Fuel Oil 1,203
Sub Total 2,686
(*) ref. realization of processing 2016 41
RU V supports the distribution supply chain of fuel to
the entire region of Indonesia
SABANG

KRUENG RAYA
IMPORT
LHOK SEUMAWE

UP. I - PKL. BRANDAN P. NATUNA

MEULABOH
TARAKAN TAHUNA
LAB. DELI

SIBOLGA

BITUNG
G. SITOLI P. BATAM Tobelo
TOLI - TOLI
SIAK
TERNATE
BONTANG GORONTALO
SINTANG Moutong
P. SAMBU

TT. TLK. Pontianak SAMARINDA

DONGGALA SUBUNG PABUHA BIAK
MATCH
JAMBI SORONG
BALIKPAPAN POSO
MANOKWARI
PARIS LUWUK TT.
CILIK RIWUT SANANA SERUI
WHAT AM I
SAMPIT KOLONDALE
HELLO
PALOPO Banggai JAYAPURA
Bengkulu P. BANANA NAMLEA
[Link] NABIRE
KENDARI
MASOHI
Banjarmasin STOP - STOP FAK - FAK

COLECTION

KOTA BARU PROFIT

LONG
BAU - BAU
T. SEMANGKA UJ. VIEW
[Link] DOBO
Plumpang TUAL

TT.
TG. GEREM/MERAK SEMARANG CAMPLONG

Facilities: SURABAYA
KALBUT
MENENG MERAUKE
UP. IV BADUNG MAUMERE
KALABAHI
CILACAP REO

6 Mill
SAUMLAKI
AMPENAN L. TUKA
TT. TLK INSURANCE DILI
END
MANGOSTEEN
ATAPUPU

120+ Depot
WAINGAPU

KUPANG

105 Ships
4746+ Gas Station

42
RU in Balikpapan Plays an Important Role in Ensuring Supply
BBM Eastern Indonesia
Processing Shipping Operations Marketing and Commerce

Pipeline Depot Balikpapan

• Pangkalan Bun
L • Sampit
Party III
Marketing L • Pulang Pisau
Operation S1 • Banjarmasin
Region VI • Samarinda • Kendari
• Woof Woof • If
S2 • Kotabaru • Palopo • Kolaka
• Tarakan • Pare-Pare • Inco Malili
S1
• Gorontalo • Banggai
GP
• Ampana • Kolenedale
• Pare2/Dgl • Paris • Toli Toli
S2 • Makassar
Center / MOR S1 • Tahuna • Mounting
• Bitung • Luwuk • Poso
Lain
• Kupang
• Tanjung Wangi
• Benoa • Kalabahi
• Ampenan • Dili (Export)
• Wangi River • The end
• Larantuka • Reo
MR S1 • Bima • Maumere
Storage Tank
• Mangosteen (Bali) • Waingapu • Kupang
L
S2 • Badass • Atapupu
Lighter 1500 DWT
S1 Small I 3500 DWT Hidden Tank S1 • Biak • Saumlaki
S2 Small II 6500 DWT • Wayame
S2 • Ambon • Hello
Ambon • Dobo
GP G.P. 17500 DWT • Manokwari
• Namlea • Ternate
MR [Link] 35000 DWT Surabaya • Jayapura • Serui
Semarang • Merauke • Masohi
Jakarta • Makassar • Labuha • Nabire
(IDO / IFO) • Slow • Fak-fak • Tual
S2 • Wangi River • Kaimana • Tobelo
• T.T. Wayame • Sorong • The name Sanana
43
External and Internal Challenges of Pertamina Refinery require attention.
Aspect Optimization & Planning Management
▪ The cost of purchasing crude oil as the main raw material contributes dominantly to
refinery budget structure ≈ 95%
Feedstock
supply
▪ The flexibility of crude oil supply is increasingly limited.
– Domestic crude volume has decreased
– Limited types of crude: the more sour (high sulfur impurities), the cheaper.

▪ Indonesia's demand for gasoline and diesel products continues to rise.

– Gasoline demand is growing by about 8% per year from 2012 to 2025.
Refining Market – Diesel demand is expected to grow by around 5% per year from 2012 to 2025.

▪ Product quality specifications are increasingly improving in terms of fulfilling aspects.

environment

▪ Indonesia and ASEAN will experience limitations in the supply of gasoline and diesel products.2, sehingga
Security of potentially importing from outside ASEAN
Energy Supply – Indonesia and ASEAN will face a deficit in gasoline and diesel supply
▪ The current government policy supports the development of refineries that can
increase domestic gasoline and diesel production

Refinery ▪ The age of the factory that can reduce factory reliability
configuration
▪ Challenge to Increase Refinery Complexity

|
Pertamina RU V is committed to implementing CSR and has
Receiving Several Awards

Prevention and Control of HIV/AIDS from

City Government of Balikpapan January 2017

Dahor Heritage is designated as a Cultural Heritage

National date September 23, 2016

Best Community Program Award from Global

CSR Award 2015 :
Community Empowerment through Forest
Community in the Sungai Wain Protected Forest

Balikpapan CSR Award 2013

Best of the best CSR in Balikpapan City

Best Community Program Award from Global

CSR Award 2013: "Village Above Water"
in Davao, Philippines

Award from the Indonesian Green Award by LaTofi School Of

CSR:
Biodiversity Conservation - Ecopedition program

CSR activity award in 2014: Pertamina

energy camp, training for early childhood education educators and socialization, and
supplementary feeding for toddlers
45
Refinery Development Master Plan Program RU V

46
In Balikpapan, many awards have been received related to HSE aspects.

No Award
Earth Friends Award from the Balikpapan City Government, May 2014, for the CSR Program in the Field of
1
Education
2 Performance Statement Certification from DNV for ISRS8 Level 5, October 2014
3 The Indonesia Best Green Award from The LaTofi School of CSR, June 2015
Zero Accident Award from the Indonesian Ministry of Manpower and Transmigration, January 2015, for 31,233,611 hours
4
safe work
5 Nirbhaya Award for Main Work from ESDM, August 2015.
Award for the HIV & AIDS Prevention and Control Program from the Ministry of Manpower of the Republic of Indonesia
6
Silver category, September 2015
7 PROPER Blue predicate for the year 2015
8 Zero Accident Award from the Governor of East Kalimantan, February 2016
9 Zero Accident Award from the Ministry of Manpower of the Republic of Indonesia, March 2016

10 P2-HIV & AIDS Program Award in the Workplace from the Ministry of Manpower of the Republic of Indonesia, March 2016

11 Patra Nirbhaya Award for Main Work Adi Nugraha I from ESDM, August 2016
12 PROPER Blue predicate for the year 2016
13 SMK3 Award from the City Government of Balikpapan in 2017

47
Refinery Unit V is committed to executing the Business Process with
implementing the Integrated Management System ROEMS,
Implementation of an Integrated Management System
Quality Management
System (ISO
9001:2008

Environment International
Management Sustainability Rating
System (ISO System
14001: 2004) 1
2 9

Occupational Testing And

Health & Safety Calibration
Assessment Laboratories (ISO
Series (OHSAS
3 8
17025 : 2008)
18001:2007

CENTER
Management System 4 7 System
Safety & Management
Occupational Health Security
(SMK3) (SMP)
5 6

Ranking Assessment Program

Management
Company Performance In
Safety
Environmental Management
Process (MKP)
Life

48
BUSINESS PROCESS RU V
Business Process RU V
Organizational Structure
Organizational Structure
Engineering & Development Function
 Engineering & Development

PERTAMINA 53
Quality Management RU V
 Engineering & Development (continued)

PERTAMINA 54
Quality Management RU V
Organizational Structure
Process Engineering Section
Business Process of the PE Section

PERTAMINA 56
Efforts for Product Diversification through Meeting Demand for New Products
the Existing Configuration supports the acquisition of Downstream Margin

Stages of New Product Development according to STK

RP&O
receive
information
opportunity
Carrier
Trial
this product Study Field MOC
Beginning & Production
Just from & (Management
Function Scale
Simulation Reporting nt of
OP&O / ISC / Change Commercial
Scale LAB Result of
M&T / Media
Mass Center
Media
Electronics /
Dll

Sales Price Information & Special Product Demand:

MGO 61.97 US$/Barrel 45 - 90 MB/Month
LAWS 75.91 US$/Bbl 8 - 15 MB/Month
SF-05 61.16 US$/Bbl -
NBF 58.89 US$/Barrel 45 - 90 MB/Month
PERTAMINA
Organizational Structure
Bagian EC&LC
Business Process of EC&LC Section

PERTAMINA 59
Organizational Structure
Project Engineering Section
Business Process of Project Engineering Section

PERTAMINA 61
OTHER FUNCTION BUSINESS PROCESS

PERTAMINA 62
 1 Develop Vision and Strategy

MILL 1.1 Formulating the concept

1.2 Expanding STAKEHOLDER
business and long-term vision
1.3 Managing initiatives
business strategy strategic
long (B-023/E15000/2015-S9) (C-002/E15600/2015-S9)
(B-017/E15200/2016-S9)

. Work plan 1.1.1 Assess 1.2.1 Developing 1.3.1 Formulating strategic initiatives . Business Process
annual external environment (C- mission statement that (C-002/E15600/2015-S9) organization
003/E15155/2014-S9 comprehensive
. RJPP (B-023/E15000/2015-S9) 1.3.2 Evaluating program activities . Business Plan
1.1.2 Conducting identification strategies
. Raw materials & materials and determining need 1.2.2 Developing strategies (C-001/E15600/2015-S9) . Integrated
therefore, the desire customer business
new supporting 1.3.3 Choosing strategic initiatives Management System
(B-023/E15000/2015-S9)
. New Technology (B-010/E15130/2015-S9) (B-001/E15600/2015-S9) . Knowledge
1.2.4 Conducting coordination and
1.3.4 Establishing size standards Management
. Business Plan 1.1.3 Conducting analysis aligning strategies
internal functional and strategy (B-009/E15220/2014-S9)
. Continual
. Regulation (B-016/E15200/2016-S9) process 1.3.5 Implementing new business strategies Improvement
(B-023/E15000/2015-S9) (B-005/E15000/2016-S9)
. Standard 1.1.4 Formulating Strategic Vision
. Standard &
(B-017/E15200/2016-S9 1.2.5 Developing and
setting goals regulation compliant
company
(B-023/E15000/2015-S9)

Identity Process

Priority Process:
Visi, Misi,Tata Value Chain to :
QHSSE Aspects, Development, Related to Next
Value of RU V All Function
Process

PERTAMINA 63
Quality Management RU V
 REFINERY PLANNING & OPTIMIZATION
2 Oil Flow Management (Raw Materials, Intermediates, & Products)
Plan
RKAP & 2.3 Inventory Process Processing
2.1 Planning 2.2 Conducting Acceptance Production and
ORDER Receipt of Crude & Materials Crude & Raw Materials
Crude & Raw Materials
Intermediate distribution
Baku Intermedia Intermediate
(B-001/E15130/2015-S9) (B-001/E15130/2015-S9) product
B-023/E15110/2016-S9

. RKAP 2.1.1 Readiness unit mapping 2.3.1 Conducting activities . Processing plan
2.2.1 Receiving crude through
operation storage recording, based on
. STS (B-011/E15130/2017-S9) ship or pipe crude tank settings LP optimization
(C-012/E15115/2015-S9)
. MM Allocation 2.1.2 Planning allocation (B-003/E15130/2015-S9)
2.3.2 Conducting activities . Distribution
Crude oil is suitable storage recording,
. RCC Meeting Results readiness unit process 2.2.2 Receiving intermediary based on MP
intermediate tank settings
(B-011/E15130/2017-S9) . Distribution
. Linear by ship or pipeline (C-059/E15115/2015-S9)
Programming/GRMTS 2.1.3 Planning Allocation 2.3.3 Preparing crude as based on Spec
(B-003/E15130/2015-S9) feed according to (composition) constrain
Intermediate according to crumbs
. Master Program readiness unit process (B- and requirements unit operation
2.2.3 Control of Supply Loss (C-001/E15115/2016-S9) . Loading/Discharge Order
011/E15130/2017-S9
. Spec Migas 2.3.4 Preparing intermediates
(B-007/E15130/2016-S9) .
2.1.4 Creating Scheduling as a feed according to constraints Evaluate Realization
. Regulation Crude (C- Crude & Product
unit operation
010/E15132/2015-S9 (C-042/E15115/2015-S9)
2.3.5 Storage Control
2.1.5 Creating scheduling
Handling Loss
intermediate
(B-003/E15200/2015-S9)
(C-010/E15132/2015-S9)

Identity Process

Priority Process: Value Chain to :

Visi, Misi,Tata Aspects of QHSSE, Development, Related to Next
Production, Eng&Dev
Value of RU V OO, ISC, Marine, S&D
Process INMAR, FROSS,
PERTAMINA 64
Quality Management RU V
 PRODUCTION
3 Implementing the Production Process
Oil
BBM, BBK,
Raw,
3.1 Planning the Process NBBM &
Natural Gas 3.2 Implementing the Process 3.3 Conducting assessments
Production of fuel oil, gas oil & Product
HOMC, NBBM
Production of Fuel Oil, Biofuel & Non-Biofuel production performance at the level
(B-001/E15110/2009-S0) Intermediate
Additive (B-010/E1532/2015-S9 unit and at the plant level
Rev.0) (B-014/E15200/2016-
S9)

• Work plan 3.1.1 Compiling & submitting 3.2.1 Performing automation and 3.3.1 Product Monitoring sunny . Specifications are as per
in accordance with Annual Oil Flow plant control (B- produced (C- with Standard
Plan (B-011/E15130/2017-S9) 014/E15200/2016-S9 011/E15230/2014-S9 MIGAS and SPA
3.2.2 Implementing Controls
Daily Processing 3.1.2 Preparing & proposing 3.3.2 Conducting a reviewmaster
advance process (C-001/E15210- . Distribution according to
(RPH) Monthly oil flow STS 2015-S9 program (B-
(B-011/E15130/2017-S9) 045/E15130/2009-S0) with the amount that
• Loading Discharge 3.2.3 Implementing real optimization determined
3.1.3 Creating a Plan time” (C-004/E15112/2015-S9) 3.3.3 Conducting analysis
Order
Daily Processing (RPH) (C- 3.2.4 Optimizing production and yield data suitability report . Product received
• QHSSE Regulations 012/E15132/2015-S9) (C-002/E15133/2015-S9) movement oil flow to consumers as per
3.2.5 Managing alarm systems and dengan realisasi with the time
warning sign (C006/E15540/ (C-017/E15133/2017-S9)
2015-S9 . Waste Disposal
3.2.6 Implementing condition control 3.3.4 Performing reconciliation fulfilling aspects
transient (C-011/E15510/2015-S9) data material balance
environment
3.2.7 Energy Control (B-001/E20100/S014-S9)
(A-002/E15000/2016-S9)
3.3.5 Management of refinery losses
3.2.8 Waste Management
(C-
(B-018/E15500/2015-S9)
010/E15230/2014-S9

Identity Process

Priority Process: Value Chain to:

Visi, Misi,Tata Aspects of QHSSE, Development, Related to Next
RU V value RU’s, M&T,
Process
PERTAMINA 65
Quality Management RU V
 OIL MOVEMENT
4 Distribution of Fuel, BBK & NBBM
Oil - 4.1 4.3 Process 4.4 Performing • BBM
raw. Planning 4.2 Implementing Inventory Distribution Documentation
Distribution of fuel • NBBM
Intermediate. Distribution of fuel, BBM, BBK & BBM, BBK & NBBM
BBK & NBBM (B- BBK & NBBM (C- NBBM (C- (B-001/H1B220/2014-S9)
005/E15130/2016- 064 /E15115/2015-S9 011/E15132/2
S9) 015-S9

. Distribution Plan 4.1.1 Planning 4.2.1 Implementing 4.3.1 Conducting control 4.4.1 Order Creation . Support Services
Daily. amount of fuel distribution of fuel stream product BBM, ROAS C-012/E15133 /2015 ERP Application.
BBK & NBBM BBK & NBB BBK & NBBM (B- - S9)
. Loading Order which will through pipe 023/E15110/2016-S9 4.4.2 Control of distribution . Support Services/
distributed (B- (C-064 /E15115/2015-S9) 4.3.2 Conducting activities product (C-028/E15153 Maintenance/
. Discharging Order 005/E15130/ 2016- acceptance, storage /2015-S9)
4.2.2 Development
S9) record keeping, regulation 4.4.3 Refinery validation System/Application
. Oil and Gas Specifications
Implementing
4.1.2 Create fuel tank, BBK & oil accounting system
distribution Non-ERP.
. SPA specifications Scheduling NBBM (C-012/E15133 /2015-S9)
BBM, BBK, C-052 /E15115/2014-S9
Distribution Intermedia & NBBM 4.3.3 Conducting activities 4.4.4 Evaluation . Service
. Standard Lay Time Product (C-010/ backcasting & forecasting Provision
by ship receiving, storage
Domestic E15132/2015-S9) (C-003 /E15133/2015-S9) Borrowing/
(C-084/E15115/2015-S9) recording, arrangement
. 4.1.3 Creating 4.4.5 Evaluation of flow Support Facilities &
Standard Lay Time intermediate tank
scheduling oil ICT facilities.
Import / Domestic 4.2.3 Control (C-027 /E15115/2014-S9)
intermediate BBK (C-002/E15133/
referring to SPA Distribution Loss 4.3.4 Conducting stock calculations,
& NBBM (C-010 / 2015-S9) . Provisioning Service
and preparing BBM, BBK &
E15132/2015-S9 4.4.6 Supply evaluation IT Supplies.
(A-001/H00000/2017-S9) NBBM that akan
4.1.4 Creating loss & discharge loss (B-
distributed (B- . Service Service
distribution plan 011/E15130 /2014-S9)
001 /H1B220/2014-S9)
weekly BBK 4.3.5 Control
Desk.
& BBM (C-015/ Storage Handling Loss (B-
E15132/2017-S9) 003/E15200/2015-S9

Identity Process

Priority Process: Value Chain to :

Visi, Misi,Tata Aspek Aspek QHSSE, Development, Related to Next RP&Opt. UPms VI
Value of RU V Production, Third Party
Process
PERTAMINA 66
Quality Management RU V
 UTILITIES
5 Utility & Energy Management

Resources Product
5.1 Preparing Utilities & Energy
(C-019/E15114/2016-S9)

. RKAP 5.1.1 Preparing the necessary utilities and energy

. IEEE
. Regulation (C-036/E15114/2014-S9 || C-021/E15114/2016-S9 ||
C-037/E15114/2014-S9 || C-035/E15114/2014-S9 . On Spec
. Standard
5.1.2 Preparing utility raw materials
.
. Continuously
Surface Air
(D-003/E15114/2016-S9 || C-019/E15114/2016-S9 ||
. Air Deep Well C-020/E15114/2016-S9 . Without interruption
. Sea Water 5.1.3 Managing the distribution and control of utilities and energy . Sufficient Amount

. (C-001/E15114/2015-S9 || C-005/E15114/2015-S9
Fuel Oil / Gas
C-009/E15114/2017-S9 || C-010/E15114/2017-S9
. Chemical 5.1.4 Conducting Energy & Utility Optimization

(C-014/E15210/2016-S9 || C-001/E15210/2015-S9 ||
C-003/E15210/2016-S9 || C-005/E15210/2016-S9

Identity Process

Value Chain to:

Priority Process: Refinery Office
Visi, Misi,Tata QHSSE aspects, Development, Related to Next Other Housing
Value of RU V
Process
PERTAMINA 67
Quality Management RU V
 PROCUREMENT
6 Supply Chain Management of Goods and Services
Readiness
Resources Material Dan
6.1 Conducting product procurement,
goods and services
6.2 Managing logistics and storage Services
(C-004/E15410/2015-S9)
C-001/E15410/2016-S9

• RKS, PR, Reservation 6.1.2 Determining needs, delivery criteria, 6.2.1 Developing logistics strategy . PO/SPB/Contract
Report performance level and evaluation criteria for proposals (B-007/E15400/2015-S9) Availability of office supplies,
(B-012/E15400/2016-S9) 6.2.2 Planning and managing incoming flows
• Correction, Memo, Note products and goods (B-012/E15400/2016-S9) office inventory & RDP
6.2.3 Managing storage / warehousing meeting consumption
• Implementation of MoU the contractual relationship agreement with supplier (B- (C-004/E15410/2015-S9) Warehouse Stock (accuracy)
002/E15440/2011-S0 6.2.4 Managing third-party inventory
(B-003/E15400/2014-S9)
PR Stock
6.1.4 Ordering products, goods, and services
(C-001/E15410/2016-S9) 6.2.5 Operating and optimizing Office allocation &
transportation (B-014/E15400/2016-S9) RDP Maintenance
6.1.5 Managing suppliers 6.2.6 Managing the quality and quantity guarantees of products,
(B-002/E15400/2014-S9) Warehouse Stock (accuracy)
goods and materials
(B-003/E15400/2014-S9) FUPP Document
6.2.7 Managing returns Transportation Services
(B-009/E15400/2015-S0)
6.2.8 Submitting mandatory reports to the regulator
for the materials used and logistics
(B-003/E15400/2014-S9)

Identity Process

Priority Process:
Visi, Misi,Tata Value Chain to
QHSSE aspects, Development, Related to Next All Function
Value of RU V
Process
PERTAMINA 68
Quality Management RU V
 HEALTH SAFETY & ENVIRONMENT
8 HSE Management RU V
No Harm to
People
People,
Asset 8.3 Expanding
8.1 Managing impact 8.2 Managing resources Asset
Environme- day HSSE
and carrying out
health, safety
program HSSE(B- Environm-
ntal security and environment (B-001/K14030/2015-S9)
012/E15500/2015-S9 ental
(A-012/E15000/2016-S9)

8.1.1 Conducting identification 8.2.1 Building an agreement 8.3.1 Conducting identification of the requirements from
. HSE work program potential hazards and with the local parties, regulator and stakeholder (B- . NOA
Corporate and risks related to HSSE regional and special parties 012/E15500/2015-S9
. TRIR
Refinery (A-003/E15000/2016-S9) for HSSE activities 8.3.2 Conducting HSSE risk evaluation and
(B-024/E15500/2016-S9) insurance (B-012/E15500/2015-S9) . PROPER
. Equipment 8.1.2 Conducting analysis and 8.3.3 Developing HSSE policies and training
HSSE risk evaluation 8.2.2 Forming a joint team . Insurance no F
Monitoring (B-012/E15500/2015-S9
(B-012/E15500/2015-S9) for the implementation of aspects
8.3.4 Recording and managing HSSE Incidents
Prevention and HSSE . Dupont Score
Mitigation 8.1.3 Conducting mitigation (A-010/E15000/2016-S9)
(B-012/E15500/2015-S9) 8.3.5 Managing HSSE documents and records . Comply to regulation
HSE aspects HSSE risk
(B-029/E15000/2016-S9) 8.2.3 Preparing Equipment and (B-012/E15500/2015-S9)
. Regulation (Law, Government Regulation, HSSE Facilities 8.3.6 Managing and developing
Decree, Regional Regulation, Decree 8.1.4 Conducting monitoring (B-024/E15500/2016-S9) HSSE communication
HSSE risk management (B-024/E15500/2016-S9)
8.3.7 Develop and manage
(B-029/E15000/2016-S9) HSSE program
(B-012/E15500/2015-S9)
8.3.8 Developing and managing
awareness of the program
monitoring/emission control in the Operating Unit
B027/E15500/2016-S9
8.3.9 Forming and managing MoC
(Management of Change) for HSSE
(B-004/E15300/2016-S9)

Identity Process
Value Chain to:
Workers, Stakeholders
Visi, Misi,Tata Priority Process:
QHSSE aspects, Development, Related to Next Regulator
Value of RU V
Process
PERTAMINA 69
Quality Management RU V
 HEALTH SAFETY & ENVIRONMENT
8 HSE Management RU V
No Harm to
People,
People,
Asset
Asset
Environme- 8.4 Training and educating related to 8.5 Implementing and monitoring
HSSE aspects HSSE program Environm-
ental
(B-012/E15500/2015-S9) (B-012/E15500/2015-S9) ental

. HSE work program 8.4.1 Communicating HSSE issues to 8.5.1 Managing the budget and conducting . NOA
Corporate and stakeholders and to give analysis of the ROI of HSSE activities
. TRIR
Refinery HSSE support (B-012/E15500/2015-S9) (A-011/E15000/2016-S9)
8.5.2 Implementing the response program condition . PROPER
8.4.2 Organizing and developing
. Equipment emergency (A-003/E15000/2016-S9)
HSSE aspect training program 8.5.3 Implementing monitoring programs and . Insurance no F
Monitoring (B-012/E15500/2015-S9)
Prevention and HSSE prevention aspects
. Dupont Score
8.4.3 Managing the certification process (A-003/E15000/2016-S9)
Mitigation
(B-001/K14030/2015-S9) 8.5.4 Managing and implementing a letter . Comply to regulation
HSE aspects Safe Work Permit (SIKA)
. Regulations (Law, Government Regulation, ( A-005/E15500/2016-S9)
Ministerial Decree, Regional Regulation, Decision Letter 8.5.5 Managing and implementing
contractor (CSMS) (B-005/K33300/2015
8.5.6 Managing and implementing system
guest access (C-016/E15730/2015-S9)
8.5.7 Measuring and reporting HSSE performance
(C-013/E15133/2015-S9)

Identity Process

Value Chain to:

Priority Process: ["Worker","Stakeholder"]
Visi, Misi,Tata QHSSE aspects, Development, Related to Next Regulator
Value of RU V
Process
PERTAMINA 70
Quality Management RU V
 LABORATORY
9 Implementing Quality Testing
Oil
BBM, BBK
Raw, 9.1 Managing NBBM &
Natural Gas facilities and 9.2 Conducting tests with 9.3 Performing
Product
HOMC, infrastructure using the procedure Quality Assurance
testing standard testing (B-025/E15116/2015-S9) Intermediate
Additive
(B-024/E15116/2015- (B-017/E15116/2015-S9)
S9)

. HSE work program 9.1.1 Performing 9.2.1 Determining and organizing Standards 9.3.1 Ensuring product quality . Specifications are according to
Corporate and procurement Certified Testing Procedure (mis:ASTM,API, SNI before distribution
Reference Material dll) B-025/E15116/2015-S9
with Standard
Refinery
(CRM) (B-017/E15116/2015-S9) MIGAS and SPA
9.3.2 Ensuring quality
. Equipment (C-051/E15116/2015-S9)
9.2.2 Conducting testing updates product distribution
. Distribution according to
Monitoring, 9.1.2 Performing procedure (B-025/E15116/2015-S9 with a number of
Prevention and scheduling calibration (C-065/E15166/2015-S9) that is determined
Mitigation tool 9.2.3 Conducting tests with standards 9.3.3 Issuing Certificate of
Quality . Product arrived
HSE aspects (B-030/E15116/2015-S9) material regularly
(B-015/E15116/2015-S9) (B-029/E15116/2015-S9) to the consumer
. 9.1.3
Regulations (Law, Government Regulation, Implementing in accordance with
calibration
Ministerial Decree, Regional Regulation, Decree 9.2.4 Conducting comparative tests and proficiency tests
(B-030/E15116/2015-S9) laboratory testing capabilities it's time
B-015/E15116/2015-S9 . Waste Disposal
9.1.4 Managing records
equipment calibration 9.2.5 Conducting quality material testing fulfilling aspects
(B-030/E15116/2015-S9) Baku, intermediates and products environment
(024/E15116/2015-S9)
9.2.6 Analyzing and evaluating results
testing
(B-029/E15116/2015-S9)
9.2.7 Publish Test Results Report
(B-029/E15116/2015-S9)
Identity Process
Priority Process: Value Chain to:
Visi, Misi,Tata QHSSE aspects, development, related to next RU's, M&T,
Value of RU V
Process
PERTAMINA 71
Quality Management RU V
 RELIABILITY
10 Implementing Process Unit Reliability Program

Factory 10.2 Condition Assessment Stakeholder

10.1 Planning and
Equipment (including CM, 10.3 Assessment Unit
establishing strategy
NDE, and Corrosion process
Unit Reliability
Metallurgy Inspection C-001/E15310/2014-S9
B-001/E15300/2016-S9
(B-006/E15300/2015-S9)

. Work plan 10.1.1 Planning and 10.2.1 Planning 10.3.1 Conducting a review . Business Process
establishing Available Plan Condition Assessment readiness equipment
annual Factor (PAF) Equipment (C-001/E15310/2014-S9)
organization
. RJPP (B-001/E15300/2016-S9) (C-007/E15142/2015-S9) . Business Plan
10.3.2 Conducting plant evaluation
. Raw materials & 10.1.2 Planning and 10.2.2 Implementing Assessment Availability Gap
. Integrated
supporting materials establishing Mean Time Equipment (B-001/E10200/2013-S9) Management
new Between Failure Mean Time Between Failures (C-010/E15142/2015-S9)
(MTBF)
10.3.3 Conducting evaluation System
(B-003/E15300/2015-S9)
. New Technology 10.2.3 Follow-Up Steps regarding the MOC proposal and . Knowledge
. Business Plan
10.1.3 Planning and Condition Assessment equipment with new technology Management
establish Mean TimeTo Equipment (B-004/E15300/2016-S9)
. Continual
. Regulation Repair (MTTR) (C-002/E15143/2014-S9)
. (B-006/E15300/2015-S9) 10.3.4 Conducting reliability review Improvement
Standard 10.2.4 Mapping Reliability or project maintainability
. Standard &
10.1.4 Planning and (C-001/E15310/2014-S9) new
establishing Equipment (B-013/E15200/2014-S9) regulation
Strategy compliant
(B-001/E15300/2016-S9)

Identity Process

Value Chain to:

Priority Process: Production,
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next Maintenance,
Value of RU V Procurement, Eng &
Process Dev
PERTAMINA 72
Quality Management RU V
 RELIABILITY
10 Implementing the Reliability Program of the process unit
10.5 Performing
Factory maintenance 10.6 Conducting Evaluation Stakeholder
10.4 Performing high the reliability of the process unit and
level planning facility
production and equipment
improvement
facility support B-001/E15300/2016-S9
B-006/E15300/2015-S9
B-006/ B-007/E15300/2016-S9
E15300/2015-S9

. Work plan 10.4.1 Planning 10.5.1 Maintenance 10.6.1 Conducting activity evaluation . Business Process
unit repair production facility maintenance in the unit
annual process and facilities equipment (B-011/E15140/2017-S9)
organization
. RJPP (B-003/E15160/2015-S9) in terms of turnaround . Business Plan
10.6.2 Conducting evaluation of Plan achievement
. Raw materials & 10.4.2 Planning
and overhaul
Available Factor (PAF)
. Integrated
(plant stop)
supporting material equipment repair (B-006/E15300/2015-S9) (C-001/E15320/2015-S9) Management
new (B-006/E15300/2015-S9)
10.6.3 Conducting achievement evaluation System
10.5.2 Maintenance .
. New Technology 10.4.3 Establishing production facility Mean Time Between Failure (MTBF) Knowledge
. Business Plan
work program and facilities (B-003/E15300/2015-S9) Management
the justified regularly and 10.6.4 Conducting performance evaluation . Continual
. Regulation (B-006/E15300/2015-S9) non routine
.
Mean time to repair (MTTR) Improvement
Standard 10.4.4 Preparing a plan (B-006/E15300/2015-S9) (B-006/E15300/2015-S9)
. Standard &
work and budget 10.5.3 Implementing
maintenance regulation
Improvement
(B-006/E15300/2015-S9) Equipment compliant
10.4.5 Performing (B-006/E15300/2015-S9)
risk analysis
(B-001/H30000/2017-S9 )
10.4.6 Mapping
reliability
(B-020/E15000/2011-S0)

Identity Process Value Chain to:

Priority Process: Production,
Visi, Misi,Tata QHSSE aspects, Development, Related to Next Maintenance,
Value of RU V Procurement, Eng &
Process Dev
PERTAMINA 73
Quality Management RU V
 RELIABILITY
10 Implementing Process Unit Reliability Program
10.5 Performing
Factory maintenance 10.6 Conducting Evaluation Stakeholder
10.4 Performing high the reliability of the process unit and
level planning facility
production and equipment
repair
facilities B-001/E15300/2016-S9
B-006/E15300/2015-S9
B-006/ B-007/E15300/2016-S9
E15300/2015-S9

. Work plan 10.6.5 Evaluating equipment risks . Business Process

Criticality Assessment (ECA), Functional
annual System Criticality Assessment (FSCA), Risk
organization
. RJPP Base Inspection (RBI) . Business Plan
. Raw materials & (B-007/E15300/2015-S9) . Integrated
supporting material 10.6.6 Conducting maintenance evaluation Management
new cost vs factory reliability System
(B-001/E15300/2016-S9)
. New Technology . Knowledge
. Business Plan
10.6.7 Providing technical services assistance Management
to improve PAF
. Continual
. Regulation (B-011/E15140/2017-S9)
. Improvement
Standard
. Standard &
regulation
compliant

Identity Process

Value Chain to:

Priority Process: Production
Visi, Misi,Tata QHSSE aspects, Development, Related to Next Maintenance,
Value of RU V Procurement, Eng &
Process Dev
PERTAMINA 74
Quality Management RU V
 RELIABILITY
10 Implementing the Process Unit Reliability Program

Factory Stakeholder
10.8 Conducting Reliability Evaluation
10.7 Conducting high level planning for improvements
Unit processes and equipment
B-006/E15300/2015-S9
B-007/E15300/2016-S9

. Work plan 10.7.1 Conducting reliability target benchmarking 10.8.1 Finding and identifying issues . Business Process
(C-001/E15310/2014-S9) (technology)
annual (B-006/E15300/2015-S9)
organization
. RJPP 10.7.2 Conducting a study on mechanical integrity related to . Business Plan
with changes in conditions and overdue 10.8.2 Formulating the root of the problem and recommendations
. Raw materials & (C-001/E15310/2014-S9) the improvement
. Integrated
supporting materials (B-006/E15300/2015-S9) Management
10.7.3 Conduct equipment readiness analysis
new (C-001/E15310/2014-S9) 10.8.3 Prioritizing and scheduling repairs
System
. New Technology (B-006/E15300/2015-S9) . Knowledge
. Business Plan 10.8.4 Implementation of proposed improvements Management
(B-006/E15300/2015-S9) . Continual
. Regulation
. Improvement
Standard
. Standard &
regulation
compliant

Identity Process

Value Chain to:

Priority Process: Production
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next Maintenance,
RU V value Process
Procurement, Eng &
Dev
PERTAMINA 75
Quality Management RU V
 HUMAN RESOURCE
11 Develop and Manage Human Capital
11.2 11.4
Source 11.1 Developing 11.3
Mangle-
Recruit,
Compassion dan mengelola carrying Worker Career
choosing hello
gkan &
Human planning, policy worker
constructing
friendship
and Source strategy BPAT, BKJT the worker
Human Resources (HR) worker (B-013/
B-011/K14030
B-001/
B-001/K14030/2016-S9 /2016-S9 K14030/2016-S9
K14030/20
16-S9)

• Man Power 11.1.1 Developing 11.2.1 Implementing 11.3.1 Managing 11.4.1 Managing • The availability of human resources
Source strategy recruitment and orientation program and health
Planning Humanitarian BKJT selection and placement worker
as needed
(B-001/K14030/2016-S9) BPAT worker (B-007/K1706A/2016- organization
• Learning (B-011/K14030/2016-S9) (B-008/K14030/2016-S9) S9)
11.1.2 Organizing and • Availability
• Performance implementing 11.2.2 Managing workers 11.3.2 Managing 11.4.2 Managing
SDM that
strategy and employed worker performance complaint and
Management manpower policy (B-008/K14030/2016-S9) capable
back violation
work (B-011/K14030/2016-S9)
11.3.3 Managing
worker discipline competent
(B-001/K14030/2016-S9) (B-013/K14030/2016-
11.2.3 Managing data construction S9) • The creation of
11.1.3 Implementing BPAT applicant worker
Management and BKJT (B-001/K14030/2016-S9) system
Competence (B-011/K14030/2016-S9)
11.3.4 Development
management
(B-001/K14030/2016-S9) performance that
and training
(Adhoc) professional
(B-001/K14030/2016-S9)

Identity Process
Value Chain :
Priority Process : All Workers
Visi, Misi,Tata QHSSE aspects, Development, Related to Next
Value of RU V
Process
PERTAMINA 76
Quality Management RU V
 HUMAN RESOURCE
11 Develop and Manage Human Capital
Resources
Worker Career
Human 11.5 Providing 11.6 Placing and 11.7 Managing
worker award releasing workers worker information
(B-028/E15500/2016) (B-011/K14030/2016-S9) (B-003/K14030/2015-S9)

• Man Power 11.5.1 Arranging and 11.6.1 Managing processes 11.7.1 Managing the reporting process • Availability of Human Resources
managing the program lateral mutation of workers (B-003/K14030/2015-S9)
Planning award (B-011/K14030/2016-S9)
according to needs
11.7.2 Managing the investigation process of workers
confession organization
• Learning motivation 11.6.2 Managing Termination (B-003/K14030/2015-S9)
(B-028/E15500/2016)
Employment Relationship (Termination of Employment)
11.7.3 Managing and updating data
• Availability
• Performance (B-011/K14030/2016-S9) SDM that
workers include the system
11.5.2 Managing and
Management give 11.6.3 Managing pensions HR information (HRIS) capable
(B-003/K14030/2015-S9)
benefit B-011/K14030/2016-S9 competent
B-028/E15500/2016 11.7.4 Develop and manage
11.6.4 Managing attendance/ • The creation
11.5.3 Managing assistance employee absenteeism worker measurement data
for workers (B-011/K14030/2016-S9)
(B-003/K14030/2015-S9) system
B-013/K14030/2016-S9 11.7.5 Developing and managing management
11.6.5 Transferring workers the performance that
11.5.4 Implementing time and attendance system
and manage
(B-004/K14030/2016-S9)
payroll assignment professional
B-004/K14030/2016-S9 (B-011/K14030/2016-S9) 11.7.6 Reviewing retention (loyalty) indicators
and motivation of workers
(B-028/E15500/2016)
11.7.7 Managing/collecting suggestions
from workers and conducting research
worker
(B-013/K14030/2016-S9)
Identity Process
Value Chain :
Priority Process: All Workers
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next
Value of RU V
Process
PERTAMINA 77
Quality Management RU V
 HUMAN RESOURCE
11 Develop and Manage Human Capital
Resources
Worker Career
Human 11.8 Managing employee communications
11.9 Managing union relationships
worker
(B-028/E15500/2016)
(B-028/E15500/2016)

• Man Power 11.8.1 Developing a communication plan among workers 11.9.1 Evaluating labor union relationships. • Availability of Human Resources
(B-028/E15500/2016) internal
Planning (B-028/E15500/2016)
according to needs
11.8.2 Implementing the employee communication program organization
• Learning (B-028/E15500/2016) 11.9.2 Optimizing relationships
(B-028/E15500/2016) • Availability
• Performance SDM that
Management capable
kompeten
• The creation of
system
management
the performance that

professional

Identity Process

Value Chain :
Priority Process: All Workers
Visi, Misi,Tata QHSSE aspects, Development, Related to Next
Value of RU V
Process
PERTAMINA 78
Quality Management RU V
 INFORMATION & TECHNOLOGY
12 ICT Management
List
12.2 12.3 Service
Service 12.1 Managing
12.4
To bear or carry Developing
Managing IT Area
IT Area Technology business and
and information RU V
RU V Information and to manage
implementing
Communication (ICT) can control over company Balikpapan
Balikpapan relationship security, privacy n
B-005/K33300/
2015-S9
customer and protection C-004/K33
TIK data 300/2016-S9
B-007/K33300/2016-S9 A-001/K33300/2016-S9

. ICT Blue Print (CSS). 12.1.1 Implementing 12.2.1 Utilization I 12.3.1 Testing, 12.4.1 Managing . Support Services
research and infrastructure evaluate resources ERP Application.
. Service Catalog CSS. ICT innovation services, and solution implement information
(B-007/K33300/2016-S9) (B-007/K33300/2016-S9) control stick above (B-002/K33300/2016-S9) . Support Services/
. Work Program security Maintenance
RU in Balikpapan. 12.1.2 Evaluate and 12.2.2 Developing information 12.4.2 Managing data
to communicate service strategy organization and Development
privacy and System/Application
. Customer needs and the value of the effort. and ICT solutions the content
protection
In Balikpapan. ICT performance (B-007/K33300/2016-S9) (C-004/K33300/2016-S9) Non-ERP.
A-001/K33300/2016-S9
(B-007/K33300/2016-S9)
. KPI IT Area 12.2.3 Implementing . Service
RU in Balikpapan. demand-side Provision
management Loaning
. SLA IT Area (DSM) for l Support Facilities &
RU in Balikpapan. TIK services
ICT facilities.
(B-007/K33300/2016-S9)
12.2.4 Managing
. Provisioning Services
satisfaction IT Supplies.
TIC customers
. Service Service
(B-005/K33300/2015-S9)
Desk.

Identity Process
Value Chain to:
Priority Process: Workers, Stakeholders
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next Regulator
Value of RU V
Process
PERTAMINA 79
Quality Management RU V
 INFORMATION & TECHNOLOGY
12 ICT Management
List
Service
Service
12.6 Mendeploy IT Area
IT Area 12.5 Developing and 12.7 Providing and
technology solution RU V
RU V implementing technology solutions supporting services
information information information technology Balikpapan
Balikpapan (C-006/K33300/2016-
(C-016/K33300/2016-S9) S9)
B-007/K33300/2016-S9

. ICT Blue Print (CSS). 12.5.1 Developing 12.6.1 Developing strategies 12.7.1 Developing strategies . Support Services
development strategy deployment of ICT implementation of services and solutions
ERP Application.
. Service Catalog CSS. TIK (B-003/I13330/2013-S9) TIK
(C-007/K33300/2016-S9) (B-007/K33300/2016-S9) . Support Services
. Work Program 12.6.2 Planning and
Maintenance
RU in Balikpapan. 12.5.2 Planning the cycle implementing 12.7.2 Expanding strategies
product life-cycle change ICT support Development
. Customer needs for services and (B-002/K33300/2016-S9) (B-007/K33300/2016-S9) System/Application
RU in Balikpapan. ICT solutions Non-ERP.
(B-007/K33300/2016-S9) 12.6.3 Planning and 12.7.3 Managing resources
. KPI IT Area managing releases ICT infrastructure . Service
RU in Balikpapan. 12.5.3 Developing and (B-002/K33300/2016-S9) (B-007/K33300/2016-S9) Provisioning/
updating the architecture Borrowing/
. SLA IT Area ICT services and solutions 12.7.4 Managing operations
ICT infrastructure/maintenance Support Facilities &
RU in Balikpapan. (B-007/K33300/2016-S9)
Infrastructure ICT Facilities.
12.5.4 Creating services (B-007/K33300/2016-S9)
and ICT solutions . Provisioning Service
12.7.5 Supporting services and solutions IT Supplies.
(B-007/K33300/2016-S9)
TIK
12.5.5 Update services (B-007/K33300/2016-S9) . Service Services
and ICT solutions Desk.
(B-007/K33300/2016-S9)

Identity Process
Value Chain to:
Priority Process : ["Workers","Stakeholders"]
Visi, Misi,Tata QHSSE, Development, Related Aspects of Next Regulator
Value of RU V
Process
PERTAMINA 80
Quality Management RU V
 FINANCE
13 Manage Financial Resources
Data,
13.2 Processing
document receivable and
13.1 Conducting 13.3 Melakukan Document
SOP, Application planning and accounting general accounting and
system management accounting income
reporting
(A-001/H00000/2012-
(A-005/H10300/2010-S0) (A-003/H10300/2010-S4)
S0)

. SP3 document from the user 13.1.1 Doing 13.2.1 Sending billing data 13.3.1 Managing policies . Request Form
. Invoice planning/budget to the customer and procedure transaction recording
. UKM Document ting/fore casting (B-041/H10000/2012-S0) (A-003/H10300/2010-S4) invoicing & hutang
(A-005/H10300/2010-S0) (A-004/H10300/2006-S0)
. Travel Document 13.2.2 Performing reconciliation employee receivables to
Management 13.1.2 Performing accounting receivable with 13.3.2 Performing general SPC
. Regulation/Standard cost and customer accounting . Cash receipt
Operating Procedure control (B-041/H10000/2012-S0) (A-003/H10300/2010-S4) payment
. Financial Guidelines (B-011/H10000/2016-S9) transaction
13.2.4 Processing Receivables 13.3.3 Performing accounting
2010 & PSAK 13.1.4 Evaluating B-041/H10000/2012-S0 capital project . Debit Note
. MYSAP System Application and managing (A-003/H10300/2010-S4) . Physical Meeting Minutes
. 13.2.4 Managing and
Data Backlog from SPC financial performance Check Asset
processing billing
. CoC Document, TCR (A-001/H10200/2006-S0)
accounts receivable
. Physical Meeting Minutes
. FUPP Document (B-041/H10000/2012-S0) Check Material
. AuC Document . Request Form
. Regulations/Standards recording
Operating Procedure asset movement &
. SK 047/2007 material for SPC
. SK 036/2003 . GL Fairness
. MYSAP System Application Account
Identity Process

RU V, Worker, Party
Priority Process: III, Financial
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next Accounting &
Value RU V Process
Reporting, Auditor

PERTAMINA 81
Quality Management RU V
 FINANCE
13 Manage Financial Resources
Data
document 13.5 Processing
debt and 13.6 Managing Document
SOP,Aplikasi internal control
13.4 Processing payroll reimbursement
system A-005/K10000/2013-S9 cost (internal control)
(A-001/H20200/2009- A-001/J00300/2013-S9
S0)

. SP3 document from the user 13.4.1 Reporting 13.5.1 Processing debt 13.6.1 Operating the controls . Request Form
. Invoice employee attendance (accounts payable/AP and monitor compliance towards transaction recording
. UMK Document (A-005/K10000/2013-S9) (A-001/H20200/2009-S0) policies and procedures invoicing & hutang
internal control
. Travel Document 13.4.2 Processing employee receivable to
B-001/J00300/2013-S9
Management payment B-002/J00300/2013-S9 SPC
. Regulation/Standard payroll B-003/J00300/2013-S9 . Cash receipt
Operating Procedure (A-005/K10000/2013-S9) payment
. Financial Guidelines 13.4.3 Processing tax transaction
2010 & PSAK payroll . Debit Note
. MYSAP System Application (B-005/H10000/2015-S9) . Physical Minutes
. Data Backlog from SPC Check Asset
. CoC Document, TCR . Minutes of Physical
. FUPP Document Check Material
. AuC Document . Request Form
. Regulation/Standard recording
Operating Procedure asset movement &
. SK 047/2007 material to SPC
. SK 036/2003 . GL Rationale
. MYSAP System Application Account
Identity Process

RU V, Worker, Party
Priority Process: III, Financial
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next Accounting &
Value of RU V Reporting, Auditor
Process
PERTAMINA 82
Quality Management RU V
 FINANCE
13 Manage Financial Resources
Data
document
Document
SOP,Aplikasi 13.8 Implementing services
13.7 Managing Taxation
system global trade
(C-001/H1B200/2013-S9)
(B-001/H10300/2010-S4)

. SP3 document from user 13.7.1 Developing strategies and 13.8.1 Calculating excise tax . Request Form
. Invoice tax planning (B-002/E15820/2010-S0) transaction recording
. UMK Document B-002/H10300/2010-S4 invoicing & hutang
B-047/H10000/2013-S0 13.8.2 Verifying customs duty calculation results
. Travel Document tax rates for importing crude and exporting employee receivables to
B-016/H10000/2014-S9
Management LSWR SPC
. Regulation/Standard 13.7.2 Processing taxation (B-001/H10300/2010-S4) . Cash receipt
Operating Procedure B-002/H10300/2010-S4 payment
B-047/H10000/2013-S0 13.8.3 Communicate with the customs authorities and
. Financial Guidelines tax transaction
B-016/H10000/2014-S9
2010 & PSAK (B-001/H10300/2010-S4) . Debit Note
. MYSAP System Application . Physical Meeting Minutes
. Data Backlog from SPC Check Asset
. CoC Document, TCR . Physical Meeting Minutes
. FUPP Document Check Material
. AuC Document . Request Form
. Regulation/Standard recording
Operating Procedure asset movement &
. SK 047/2007 material to SPC
. SK 036/2003 . G/L Reasonableness
. MYSAP System Application Account

Identity Process

RU V, Worker, Party
Priority Process: III, Financial
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next Accounting &
Value of RU V Reporting, Auditor
Process
PERTAMINA 83
Quality Management RU V
 ASSET MANAGEMENT
Land & 14 Manage Non-operation Asset
building
Asset that Income
no 14.2 Performing asset optimization Cost Saving
used 14.1 Conducting document management
(B-001/I20000/2014-S9
Asset ownership
for B-005/I00100/2012-S0
B-002/I20000/2014-S9
B-003/I20000/2014-S9
Operational
Company
(APU)
14.1.1 Land Matter 14.2.1 Asset Optimization Plan . Producing &
(B-005/I00100/2012-S0) (B-001/I20000/2014-S9
B-002/I20000/2014-S9
improving
. Optimization
14.1.2 Formality B-003/I20000/2014-S9) income
(B-015/E16710/2010-S0) . Reducing
Supporting Asset 14.2.2 Asset Optimization Implementation
(B-001/I20000/2014-S9 cost burden
Effort (APU) B-002/I20000/2014-S9 Company
. Hemat Energy B-003/I20000/2014-S9 . Improving
electricity consumption
Economic Value
& air as APU
Cost Saving . Security of APU
. SK. Directorate No.
35/20101
. BUMN Regulation
No. 6/2011

Identity Process

VP Asset
Priority Process: Management
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next Finance
Value of RU V RIA
Process
PERTAMINA84 84
Quality Management RU V
 LEGAL
15 Managing Legal and Ethical Aspects
Legal
15.3 Organizing 15.4 Compliance
15.1 Ethic 15.2 Ethics and
Legal Issues Managing and
environment Enforcement implementing counseling
(environment enforcement law program from the party Risk
ethics ethics prevention Mitigation
outside
(B-013/E15000/ (C-001/M01340/
(B-013/E15000 Guidelines for Independent Learning
2016-S9 2015-S9
/2016-S9) 2017

Indicator: 15.3.1 Legal preventive 15.4.1 Reviewing the issues Indicator:

program and determining strategy
[Link] Guidelines for Performance Indicators 2017 1. Legal certainty
(Technical Guidelines for Key Performance Indicators 2017)

law (litigation and (handling

15.3.2 Legal knowledge 15.4.2 Involving/
non-litigious matter,
sharing consulting with
(C-001/K30500/2016-S9) advisor outside (if accompaniment
2. Contract & Legal
necessary worker, certification
Advice 15.3.3 Contract Standardization
(Kpts-090/C00000/2009-S0)
and legal documentation 2. Legal compliance
[Link] and (Licenses, Agreements,
(A-001/K20300/2015-S9) 15.4.3 Implementing
Certification strategy Certification
(KPI Guidelines 2017)
4. Legal 3. Presentation of documents
Documentation
law (Permit,
Agreement,
Regulations Per-Law
Documentation
Legal

Identity Process
Value Chain to:
Priority Process:
Visi, Misi,Tata Aspects of QHSSE, Development, Related to Next
RU V Value Process
PERTAMINA 85
Quality Management RU V
 LEGAL
15 Managing Legal and Ethical Aspects
Legal
15.1 Ethic 15.2 Ethics
15.3 Organizing 15.4 Compliance
Legal Issues and Managing and
environment Enforcement to implement counseling
(environment enforcement legal program from the party Risk
ethics ethics prevention Mitigation
outside
(C-001/M01340/ (C-001/M01340/
(C-001/15000/ B-004/M01340
2015-S9 2015-S9)
2016-S9) /2016-S9

Indicator: 15.3.4 Regulation Review 15.4.4 Receiving products Indicator:

legislation work and managing
[Link] and the court ruling monitor the case and 1. Legal certainty
law (litigation and related to work yang handling
non-litigation company activities implemented matter
(B-013/E15000/2016-S9) (Kpts-090/C00000/2009-S0) assistance
2. Contract & Legal
15.4.1 Making plans and 15.4.5 Processing worker, certification
Advice
initiating the program payment for services
[Link] compliance
3. Licensing and compliance with legal
(Permissions, Agreements,
Certification provisions/regulations (Kpts-090/C00000/2009-S0)
legislation Certification
4. Legal (C-001/M01340/2015-S9) 15.4.6 Monitor/track
legal activities/performance 3. Presentation of documents
Documentation 15.4.2 Implementing the program (KPI Guidelines 2017) law (Permission,
compliance Agreement,
(KPI Guidelines 2017) Regulation of the Law
and, Documentation
Legal

Identity Process
Value Chain to:
Priority Process:
Visi, Misi,Tata Aspects of QHSSE, Development, Related to Next
Value RU V Process
PERTAMINA 86
Quality Management RU V
 LEGAL
15 Managing Legal and Ethical Aspects
Legal
15.7 Performing Compliance
Legal Issues negotiation and and
15.6 Providing
15.5 Resolving disputes to make
and litigation legal matters
legal advice and
document
Risk
B-001/M01340/2015-S9
counseling Mitigation
KPI Guidelines 2017 agreement and
contract
(B-002/M01340/2017-S9)

Indicator: 15.5.1 Handling non-litigious cases 15.6.1 Conducting identification 15.7.1 Compiling Indicator:
and civil matters legal issues that happens in standardization
1. Issues (B-001/M01340/2015-S9) business of the company according to demand contract and 1. Legal certainty
law (litigation and business unit legal documentation (handling
15.5.2 Handling criminal cases (Guidelines for KPI 2017) (B-002/M01340/2017-S9)
non-litigation matter,
(B-001/M01340/2015-S9)
15.6.2 Collecting information, 15.7.2 Compiling accompaniment
2. Contract & Legal
documents, case review and regulations agreement and worker, certification
Advice
related to the problem law legal documentation
2. Legal compliance
3. Licensing and faced by the business unit (B-002/M01340/2015-S9)
(Permissions, Agreements)
Certification KPI Guidelines 2017
15.7.3 Performing Certification
4. Legal 15.6.3 Conducting a legal study analysis negotiation
agreement 3. Presentation of documents
related to legal issues that
Documentation
business unit (B-002/M01340/2015-S9) law (License,
(KPI Guidelines 2017) Agreement,
15.6.4 Conducting preparations Regulations Per-Law
legal considerations according to Documentation
legal issues yang Legal
business unit tested
(KPI Guidelines 2017)

Identity Process
Value Chain to:
Priority Process :
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next
Value of RU V
Process
PERTAMINA 87
Quality Management RU V
 LEGAL
15 Managing Legal and Ethical Aspects
Legal
15.7 Performing Compliance
Legal Issues negotiation and and
15.6 Providing
15.5 Resolving disputes make
and litigation legal matters
legal advice and
document
Risk
(B-003/E15710/2015-S9)
counseling Mitigation
B-004/M01340/2016-S9
agreement and
contract
(B-002/M01340/2015-S9)

Indicator: 15.5.3 Handling administrative matters Indicator:

country, business competition matters,
1. Issues industrial relations matter, matter 1. Legal certainty
law (litigation and tax, matters related to (handling
non-litigation judicial review of regulations matter,
legislation, matters- accompaniment
2. Contract & Legal other matters that are in worker, certification
Advice public law and/or involving
element/institution the country as [Link] hukum
3. Licensing and one of the party that (Permissions, Agreements,
Certification to deal directly with Certification
companies, and other matters
4. Legal in the realm of private law ('Case') 3. Presentation of documents
Documentation (B-001/M01340/2015-S9) law (Permission,
15.5.4 Managing related documents Agreement,
matter, claim and dispute Regulations Per-Law
(B-001/M01340/2015-S9) documentation
Legal

Identity Process
Value Chain to:
Priority Process:
Visi, Misi,Tata QHSSE aspects, development, related to next
Value RU V Process
PERTAMINA 88
Quality Management RU V
 COMMUNICATION & RELATION
16 Develop and Manage External Relationships
POSITIVE
STAKEHOLDER STAKEHOLD
16.1 Managing External Relationships ER IMAGE
(B-009/N01160/2016-S9)

. Work plan for RU V 16.1.1 Managing public relations/community development . The emergence of relationships
(B-009/N01160/2016-S9)
(TA, etc.) good with Stakeholders
16.1.2 Managing relationships with the media . The publication
. Application Letter (B-009/N01160/2016-S9)
company activities
PKL / Data Request / 16.1.3 Encouraging political stability the positive
Industrial Visit (B-009/N01160/2016-S9)
. Improving quality
16.1.4 Creating a press release the life of the community in
. Media Announcement (B-009/N01160/2016-S9)
Mass / Clipping around the RU V environment
16.1.5 Issuing a press release
. Public complaints (B-009/N01160/2016-S9)
related to operations 16.1.6 Managing corporate brand programs
(B-009/N01160/2016-S9)
. Activity Proposal
. Results of the Musrenbang

. Law No. 40/2007

Identity Process

Value Chain to:

Priority Process: All Functions
Visi, Misi,Tata Aspects of QHSSE, Development, Related to Next Stakeholder
Value RU V Process
PERTAMINA 89
Quality Management RU V
 QUALITY MANAGEMENT + OPI
17 Develop and Manage Business Capabilities
17.2 Creating a design 17.3 Managing
Factory 17.1 Managing the process organization (structure, Policy and
Stakeholder
business management of management Procedure
(B-005/E15000/2016-S9) reporting etc. (B-001/E10134/2017-
B-012/K10000/2015-S9 S9)

. Work plan 17.1.1 To compile and 17.2.1 Conducting a broad evaluation and 17.3.1 Planning . Business Process
maintain order- manage the process depth of organizational structure STK
annual business (B-012/K10000/2015-S9) (B-001/E10134/2017-S9) organization
(B-005/E15000/2016-S9) 17.2.2 Conducting role mapping . Business Plan
. RJPP 17.3.2 Compiling STK
17.1.2 Compiling and special and value-added analysis (B-001/E10134/2017-S9) . Integrated
. COE (B-012/K10000/2015-S9)
manage framework
17.3.3 Conducting evaluation
Management
business process work 17.2.3 Organize and explain
. Business Plan (B-005/E15000/2016-S9) activities of roles and added value hand-offs (B- STK System
012/K10000/2015-S9 (B-001/E10134/2017-S9) . Knowledge
. Regulation 17.1.3 Defining
business process 17.2.4 Organizing design workshops Management
(B-005/E15000/2016-S9) reorganization . Continual
. Standard (B-012/K10000/2015-S9)
17.1.4 Managing performance 17.2.5 Designing relationships between units
Improvement
business process
organization (B-012/K10000/2015-S9) . Standard &
(B-005/E15000/2016-S9)
regulation
17.1.5 Fixing compliant
business process
(B-005/E15000/2016-S9)

Identity Process
Value Chain to:
Priority Process: All Function
Visi, Misi,Tata QHSSE aspects, Development, Related to Next
Value of RU V
Process
PERTAMINA 90
Quality Management RU V
 QUALITY MANAGEMENT + OPI
17 Develop and Manage Business Capabilities RU V
17.2 Creating a design 17.3 Managing
factory 17.1 Managing the process organization (structure, Policy and
Stakeholder
business management of management Procedure
(B-005/E15000/2016-S9) reporting etc. (B-001/E10134/2017-
(B-012/K10000/2015-S9) S9)

. Work plan 17.2.6 Compiling an analysis of roles and activities . Business Process
for the main processes
annual (B-012/K10000/2015-S9) organization
17.2.7 Conducting an assessment of implications . Business Plan
. RJPP
organization of feasible alternatives . Integrated
. COE (B-012/K10000/2015-S9)
Management
17.2.8 Performing migration to a new organization
. Business Plan (B-012/K10000/2015-S9)
System
17.2.9 Conducting an evaluation of effectiveness
. Knowledge
. Regulation organizational change Management
(B-012/K10000/2015-S9) . Continual
. Standard
Improvement
. Standard &
regulation
compliant

Identity Process
Value Chain to:
Priority Process : All Function
Vision, Mission, Governance
QHSSE Aspects, Development, Related to Next
Value of RU V
Process
PERTAMINA 91
Quality Management RU V
 QUALITY MANAGEMENT + OPI
17 Develop and Manage Business Capabilities

Factory 17.4 Managing the portfolio 17.5 Managing

17.6 Managing
Stakeholder
business, initiative program and management system
change
strategic project company mutual B-004/E15300/2016-S9
(B-023/E15000/2015-S9) (A-001/E15100/2017-S9)

. Work plan 17.4.1. Managing the portfolio 17.5.1 Determining 17.6.1 Planning changes . Business Process
business quality requirements (B-004/E15300/2016-S9)
annual (B-023/E15000/2015-S9) (A-001/E15100/2017-S9) organization
17.6.2 Designing Changes . Business Plan
. RJPP 17.4.2. Managing the program 17.5.2 Managing performance towards (B-004/E15300/2016-S9)
initiative fulfillment of requirements . Integrated
. COE 17.6.3 Implementing changes
(B-001/E15600/2015-S9) quality management system
(B-004/E15300/2016-S9)
Management
(A-001/E15100/2017-S9)
. Business Plan 17.4.3. Managing projects System
17.6.4 Maintaining improvements
strategist 17.5.3 Managing nonconformities
B-004/E15300/2016-S9 . Knowledge
. Regulation (A-011/E15000/2016-S9) quality management system
(A-001/E15100/2017-S9) Management
. Standard . Continual
17.5.4 Implementing and maintaining
Quality Management System Improvement
Company (SMMP) . Standard &
(A-001/E15100/2017-S9)
regulation
compliant

Identity Process

Value Chain to:

Priority Process: All Function
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next
Value of RU V
Process
PERTAMINA 92
Quality Management RU V
 QUALITY MANAGEMENT + OPI
17 Develop and Manage Business Capabilities
17.8 Measuring and
17.7 Managing capabilities
Mill Knowledge Management
comparing 17.9 Managing
Stakeholder
(KM) throughout all parts
(measure & archival system
benchmark (B-004/E10134/2017-S9)
company(R)
(B-023/E15000/2015-
(A-002/I0100/2012-S9)
S9)

. Work plan 17.7.1 Managing Knowledge 17.8.1 Organizing and managing 17.9.1 Formulating the scope and . Business Process
Management System company performance strategy archive category
annual (KMS) (B-023/E15000/2015-S9) (B-004/E10134/2017-S9) organization
(A-002/I0100/2012-S9) . Business Plan
. RJPP 17.8.2 Establishing comparisons
17.7.2 Performing the process (benchmark) performance . Integrated
. COE creation knowledge (C-013/E15133/2015-S9)
Carrying out the destruction process
Management
(A-002/I0100/2012-S9) archive
. Business Plan System
17.7.3 Performing the process . Knowledge
. Regulation transfer and dissemination
knowledge Management
. Standard (A-002/I0100/2012-S9) . Continuous
17.7.4 Assessing capability Improvement
KMS . Standard &
(A-002/I0100/2012-S9)
regulation
compliant

Identity Process

Value Chain to:

Priority Process: All Function
Visi, Misi,Tata QHSSE Aspects, Development, Related to Next
Value RU V Process
PERTAMINA 93
Quality Management RU V
 BUSINESS PROCESS
INTEGRATED SUPPLY CHAIN

PERTAMINA 94
ISC (Integrated Supply Chain) Organization

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ISC Business Process

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Crude Oil Procurement Process & Refinery Product Sales

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