Process Management for Organizational Success
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ScribdTranslationsPROCESS MANAGEMENT REPORT
As society has globalized and developed, companies and the
organizations have grown and become more complex, since the revolution
industry that began in the late 19th century and early 20th century has become
very important for society and large numbers of people would go out to their
jobs and were related in facilities where products were manufactured, where
men and women coordinated with several machines for better
productivity and shorter time, command chains were established in which
they transmitted the orders and people of lower hierarchies were called
workforce had to adapt to the strict manufacturing style, in the
Human relations were dedicated to the control and supervision of operational tasks.
Nowadays everything changes, especially in the work environment, there also exist
sections of services, education, and public administration, all with
organizational needs previously required a lot of labor and very good
production and great quality, and now that is no longer enough due to competitiveness.
it is only achieved through the maximum number of pieces if not in terms of
knowledge and innovation. As before, the organization of companies is
based on the hierarchies, depending on their specialization. At the levels
superiors are those who transmit the orders passing command in
I send until they reach those of lower rank taking care that these
orders have been fulfilled, in the second characteristic these branches are organized
according to the type of knowledge that these tasks require, and in these we have
for example, those who manage, those who design, those who develop, etc., and
these are called departments, these hierarchies facilitate the priorities of
decision-making allowing to enhance knowledge, and easy to maintain
the administrative order.
The new paradigms refer to new aspects, companies ...
they are managed according to certain principles since they have proven to be effective. There are
some relevant ideas with which problems may possibly arise taking as
example. Orientation towards results, and there is a risk that there are among
different departments have been contradictory in the company's vision, a
increase in the sales area causes the design and/or production area to have
I work too much and cannot meet the satisfactory demand, and the growth.
in the area of design and/or production causing the shipping area not to
can complete its deliveries. And the mission of a company is orientation
towards the clients, making them an important variable for everything
company or organization since no company would survive without them this already
it would be to place the clients in the hierarchy of a company and since they are so
Important ones would have another chain different from the hierarchies used in the
companies. Any organization or company that wants to be competitive has to
innovate and continuously improve by doing so with just one improvement in the
learning and autonomy of individuals and making their own decisions
such activities, since there are no innovations without autonomous people, and the
The hierarchy model would not be useful in this case as it separates the needs of the
client depending on the departments adding values in each of them.
PROCESS is a sequence in which value is added to a product or
service intended for a client regardless of whether it is internal or external and any company
Your organization must have a different one for each client when it is external.
there is always a series of these groups and also in a sequence in which they are
develop a product or a service the customer service logic indicates that
the most reasonable thing would be to focus, but to do this we must focus on the
activities that make it up and that add value to our external customer, the
sequential logic is transversal to the functional model, all of this is valid for
All organizations are already industrial, service, education, health, etc.
If we address an external client and optimize our activity the trend
would be to simplify by becoming one or more cross-cutting processes and each
organization must determine based on the activities that are carried out
without forgetting customer orientation, which is often referred to as operational processes,
businesses or centers.
In organizations, there are more task or operations workgroups and
everything depends on the people, on the knowledge, on the resources that have already been
financial or physical and technological that do not add value to the customer but are
very necessary for the proper functioning of the company or organization. Others
internal processes are also customers and thus are integrated into the new process
it is also key to define the client-supplier relationship that exists in
the different processes since the objectives of each of them are established
based on, and these processes are called support processes and even of
management or strategic. The administrative frameworks have to be different in
all companies or organizations being a process map that supports
the strategy that allows establishing responsibilities, objectives, and guidelines of
management of an organization or company since the approach is different from the functional one
hierarchical we must manage properly and the possible coexistence of both
systems to avoid administrative inconsistencies.
Regarding each process, logic is applied towards a new management approach, such as
We already know that a process has a certain independence and autonomy in which
we need to establish some aspects so that it can be manageable that
mission or reason for being of the process and objectives, considering
mainly to the client inputs and suppliers of them and outputs like
producer, services and clients, process owner is the person who
to be responsible for fulfilling its mission until the proposed objectives are achieved and
procedure or instructions that describe its start, development, and end, and even the
existence of sub-processes. As an organizational unit, a process will be
managed by a group of people who represent their stakeholder groups
specific and with the appropriate tools such as meetings,
indicators and resources will be the ones who carry out the necessary monitoring to
improve effectiveness and efficiency.
One of the clear objectives of process management is to optimize and improve the
performance of the areas of organizations; in this process we must
model, design, organize, structure, document and optimize improvement
I continue with the fulfillment of the strategic plan for the documentation of the
processes. To achieve productive levels in organizations and be
Efficient and effective competitors, organizations must be disciplined in
time for said implementation and be clear that people with experience and
knowledge in structuring and gathering information to make
of the processes the most understandable and exercise of such processes.
The continuous improvement of processes must be something that is reviewed.
periodically given the constant change that we live today due to the
competitiveness of organizations and the constant quest to be more
productive and successful
The systematic approach must be tempered in all processes of the new model.
to apply customer-supplier relationships with the existing interfaces between them. And
finally the implementation planning for our organization.
propuesta se basa en cuatro pasos:
1. DEFINE A PROCESS MAP.
Existing identifying the different types of processes and the relationships between
they and it is necessary to shorten them precisely but in the initial phases to do so
more significant and not to obsess over the detail as it becomes impossible to have
consider all variables as what is being attempted is a model of
organization, the first step must be led by the general management and supported
throughout the management team.
2. SELECT THE PILOT PROCESS.
We need to select the pilot process with which we are going to develop and apply the
process management, it is highly recommended to focus on a stable process and
certain relevance preferably an operation and to avoid problems during the
development of the project the leader of this pilot process should be the responsible
of the related functional area
3. DEVELOP THE PILOT SYSTEM.
The first thing to do is to identify your process and your objectives, such as
the entries and suppliers, exits and customers, procedure or instructions,
defining the management and monitoring and improvement system, people, meetings,
indicators, etc. It is also necessary to avoid excessive detail and documentation.
4. APPLY PROCESS MANAGEMENT.
Implement a more rigorous approach to the systematic improvement of effectiveness and the
efficiency, establishment and tracking of objectives and relationship between
client and supplier, analysis of non-conformities and development of improvement ideas,
etc. After checking the operation of the pilot process, it can now be planned and
deploy this management system to the rest of the processes by repeating the
four steps without pause. The implementation of process management has allowed
unifying the criteria and improving satisfaction for the entire community has taken on
our responsibility in achieving the objectives.
Nowadays, organizations are investing more resources in management systems.
of quality and at the same time in highly trained personnel to improve and optimize
their processes. We can see that companies today have areas,
specialized departments in managing organizational processes in
search for successes, goals, and objectives set for the short and long term. The
measurement plays an important role in process management for the
continuous improvement. Planning also plays a fundamental role. In
Conclusion: For an organization to be successful, it must have a
optimal, efficient and effective process management system.
BIBLIOGRAPHY
[Link]
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processes-part-i
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de_procesos_JBC_2011.pdf
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1/PROCESS MANAGEMENT AND IMPROVEMENT WITH
CONTINUE, KEY POINTS FOR
TO THE SATISFACTION OF THE [Link]
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