COMPARATIVE TABLE OF CSR MODELS

EPM SERVICE COMPANY

PUBLICS OF HEREDIA
CSR STRATEGY CSR STRATEGY
Corporate Social Responsibility The CSR initiatives are based on the
in EPM is based on Global Compact of the Organization
an ethical conviction and it materializes United Nations. The objective is
in facts that add value both to protect the environment, respect the
the interest groups like us human rights and having a
same. commitment to health and the
worker safety.
EXTERNAL IMPACT ACTIONS EXTERNAL IMPACT ACTIONS
Generan soluciones Redefinition of the program of
conventional and alternative logistical-economic support for
to ensure availability social-community projects.
of public services and Formation of a team of
promote human development and volunteering for to attend
the territories. special requests.
Minimization of impacts with Execute informational campaigns
the conservation, protection, on topics related to ethics
restoration, knowledge and anti-corruption, this in a
recovery, management and use specific segment of their
sustainable forestry, interested parties.
dams and plantations Program for Protection and
forests located in the Recovery of
areas of influence of our the Microbasins.
projects. Program of Education
We care about providing Environmental for Teachers.
services with quality and high standards Programa Giras Ambientales.
levels of satisfaction. Program Guardians del
To ensure the Environment.
water supply that
we provide, we undertake
initiatives and projects that
contribute to the conservation of
the watersheds,
management of consumptions of
water and proper management of
the wastewater from the
systems that we operate.
Access and generation of
energy through sources
renewables different from the
water resources create a high value
 economic for us, for
prevent the increase of the
energy costs due to drop
competitiveness, it improves the
coverage of the population without
service and the risk is minimized
of exclusive dependence on the
water
We have a strategy
of climate change formed
for a set of objectives,
goals, declaration,
guidelines, action plan and
monitoring, which aims to achieve
a comprehensive management of the
matters related to the
change and variability
climatic.
The rate is a highly charged topic.
social and economic sensitivity,
both for companies and
for the users, by
they are looking for a rate that
recupered costs, guaranteed the
fulfillment of objectives
of the company and that it is
affordable and competitive for the
clients.

IMPACT ACTIONS ACTIONS DE IMPACT

INTERNAL INTERNAL
A good job is a Have selection criteria
fundamental tool for and supplier evaluation in
promote sustainability and Subject of Responsibility
competitiveness of territories, Social Enterprise.
well, it implies recognition Having clear policies and
of potential and the generation of expressions in relation to the
local capabilities child labor, disability and
gender equality.
They seek to form a Reworking of a code of
intelligent organization, with ethics developed through a process
learning capacity to participatory and that reflects the
starting from the training of the commitment of the internal customer
people. At the same time with transparency and others
we enhance employability related topics.
from the people starting from the
 education Equity includes Formation of a committee of
aspects of the relationship ethical themes.
company-employee, encompassing Execution of campaigns
remuneration, equity of anti-corruption within the
gender and equality of organization.
job opportunities, like this Develop a campaign
as well as the exercise of the internal information that
union rights and of strengthen the knowledge in
association. tax, social and
politics.
In EPM, they take on the environment of Strengthen the program of
I work from the conditions training environmentala
objectives and subjectives that workers and their families.
they form the work environment, Improve the conditions of
so that the human being access and availability of
gain an experience environmental information for the
satisfactory in the development of collaborators of the Company.
his/her activities in the company. Strengthen the program of
This dynamic includes factors business recycling.
such as health and safety. Design and implementation of
green purchasing plan.

Regarding Human Rights, EPM has a specific strategy where

implement respect and good practices in the environment that allow them
to obtain a reputation derived from actions that protect rights
humans.

In internships, there are also policies in place to ensure their existence.

good conditions from both companies, emphasizing the
occupational safety, non-discrimination, and quality of work life among others.

Regarding the environment, both companies generally comply with

this theme because both benefit from natural resources. It
appreciates that companies manage their resources, taking care of the
agua, aire, energía y residuos masivos.

In terms of community involvement, the two companies have a

similar behavior, developing programs that involve the
inhabitants of the areas where they operate. They are also concerned about
the basic needs of the community, formulating projects of
education, training, quality of life and productive development.
 Regarding poverty, it is evident that both companies are lacking
internalize a bit with this topic, creating policies and projects that
help reduce poverty as Latin America is one of the regions
what else needs investment in low-income households.

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RECOMMENDATIONS FOR THE EPM CSR STRATEGY

Motivate and Raise Awareness, generate a sense of ownership of the

environmental responsibility in each employee is perhaps the most difficult task,
but also the most fundamental. It is of no use to design large campaigns
environmental if the people involved have no interest in
modify their actions and continue repeating those 'bad habits'. It is
It is important to create a clear image of the company regarding its commitment.
environment in which employees can identify themselves.

Execute simple projects and once the work has been done
communication, one can start with the execution of simple projects,
gradual, practical, and measurable that allow to show the community
business changes and improvements in the environmental aspect.
Acquiring eco-friendly products, supplying office items, including the
technological, with products made from recycled materials or with some
ecological certification.

Introduce issues related to CSR into the structures of

company incentives; thus, CSR is integrated as part of
the processes and structures of the company effectively.
Distinguishing important matters from those that are not, which implies
pay attention to the changing environment, while maintaining the quality of the
relationships with stakeholders.

Future projections need to be made: the concerns that arise

CSR challenges are medium and long term, and have been developed with
independence from the economic crisis. An example would be climate change.

Improve the quality of information in sustainability reports, now

that at times is insufficient

Facilitate the reconciliation of workers' personal and professional life

Fundraising for social or environmental causes of the

community, linked to specific products or services of the company

Reservation of job positions allocated for people from groups

disadvantaged or at risk of exclusion (older workers)
women, long-term unemployed, apprentices,
disabled people, ethnic minorities...

Hiring of disabled individuals and Adaptation of facilities

to people with reduced mobility

Collaboration with local environmental associations

Carry out and share tracking of news and advances in CSR

Actions for controlling and saving water and fuel consumption,

electricity, raw materials within the company