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ServiceNow Access Control and Scripting Guide

The document outlines key concepts in ServiceNow, including Access Control rules, types of scripts, and best practices for writing scripts. It also covers performance handling, Import Sets, Transform Maps, and scoped applications, as well as customization of forms and version control. Additionally, it discusses inbound and outbound email actions, debugging scripts, and the process for creating new users.

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naveengonti1973
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7 views4 pages

ServiceNow Access Control and Scripting Guide

The document outlines key concepts in ServiceNow, including Access Control rules, types of scripts, and best practices for writing scripts. It also covers performance handling, Import Sets, Transform Maps, and scoped applications, as well as customization of forms and version control. Additionally, it discusses inbound and outbound email actions, debugging scripts, and the process for creating new users.

Uploaded by

naveengonti1973
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

ServiceNow Key Concepts and Explanations

1. How Access Control Works in ServiceNow

Access Control rules (ACLs) determine what data users can access in tables and records.

Each rule specifies:

- Table or Field it applies to

- Operation: read, write, create, or delete

- Condition, Script, or Role requirement to allow or deny access

Evaluation order: Most specific to least specific (record -> [Link] -> table)

2. Different Types of Scripts in ServiceNow

Client-side:

- Client Script

- UI Policy

- UI Script

Server-side:

- Business Rule

- Script Include

- Scheduled Job

- Workflow/Flow Designer Scripts

Integration:

- Scripted REST APIs

- Inbound Email Scripts


- Outbound Web Service Scripts

3. Best Practices for Writing Scripts

- Avoid hardcoding values

- Use Script Includes for reusable logic

- Keep client-side scripting minimal

- Use GlideRecord queries efficiently

- Add error handling

- Comment and document your code

- Test in sub-production environments

- Use appropriate APIs

4. Handling Performance Issues

- Avoid nested and unfiltered GlideRecord queries

- Use setLimit() to restrict results

- Minimize synchronous client calls

- Enable indexing on frequently queried fields

- Use asynchronous processing

- Review logs and performance dashboards

5. What is an Import Set

A staging table to temporarily hold external data before moving it into ServiceNow tables.

6. What is a Transform Map

Defines how records in an Import Set map to fields in a target table.

7. Scoped Applications Concept


Self-contained modules with isolated tables, scripts, and logic, preventing interference with other

applications.

8. How to Customize Forms

- Use Form Designer

- Configure related lists

- Use UI Policies and Client Scripts

- Adjust sectioning and field properties

9. What is a Dictionary Override

Modifies field-level settings for a field at the child table level without changing the parent table

definition.

10. How Does Version Control Work

- Use Update Sets to capture changes

- Scoped Apps can be versioned using Application Repository

- Source Control integration available for Scoped Apps

11. Inbound and Outbound Email Actions

Inbound: Process incoming emails (e.g., create records)

Outbound: Send notifications triggered by rules or events

12. Debugging Scripts

- Use [Link]() for server-side

- Use g_form.addInfoMessage() or [Link]() for client-side

- Use Script Debugger and check system logs


13. Creating a New User

- Go to User Administration -> Users

- Click New, enter details, assign roles, and save

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