Nurhan Mahadi
nurhanmahadie3nwr_n53@[Link]
+971 54 747 9297
Highly organized and personable receptionist with proven experience in administrative professional, executive support, and basic HR coordination. Skilled in managing
front desk operations, scheduling, and correspondence while providing seamless support to senior executives and cross-functional teams. Demonstrated ability to handle
confidential employee records, assist with onboarding, and coordinate internal communications. Adept at maintaining a welcoming and efficient office environment,
multitasking in high-paced settings, and upholding exceptional customer service standards. Known for a friendly demeanour, polished appearance, and professional charm,
creating a positive first impression for all visitors and staff alike
أي مكان:أعتزم تغيير مكاني
خبرة العمل
Receptionist & Customer Service
Ambiance holiday hotel
2021 2024 إلى
* Supervised the arrival and departure of over 100+ guests daily, ensuring a seamless check-in/check-out experience and adherence to service standards
* Monitored and processed reservations with 98% accuracy, following hotel booking procedures and optimizing room occupancy
* Managed room assignments for an average of 120+ guests per shift, maximizing room utilization and guest satisfaction
* Handled customer inquiries via phone, email, and in-person with an average response time under 5 minutes, maintaining a high level of guest service
* Resolved guest issues and concerns, achieving a 95%+ positive guest satisfaction rating through timely and effective communication
* Provided detailed and accurate information to guests on hotel services and local attractions, enhancing the overall guest experience
* Trained and supported 3-5 new front desk staff quarterly, ensuring consistency in guest service and adherence to hotel protocols
* Coordinated with housekeeping and maintenance teams to ensure 100% room readiness prior to guest arrivals
* Utilized property management systems (e.g., Opera, Cloud beds) to manage guest profiles, special requests, and billing with zero discrepancies
* Upsold hotel services and amenities (e.g., room upgrades, dining packages), contributing to a 15% increase in revenue per guest on average.
Receptionist
Dania Clinic-SD
2019 2020 إلى
* Collaborated with cross-functional departments to streamline guest service operations, resulting in a 20% reduction in wait times during peak hours.
* Implemented a guest feedback tracking system to identify and address recurring service issues, leading to a 30% improvement in service recovery response.
* Assisted in auditing daily financial transactions to ensure compliance with cash handling procedures, proactively identifying and resolving discrepancies.
* Spearheaded the rollout of a mobile check-in initiative, increasing digital adoption among guests by 40% within the first quarter.
* Handled VIP and special accommodations by coordinating welcome packages and customized room setups, enhancing 100 % the personalized guest experience.
* Maintained accurate inventory of front desk supplies and marketing materials, reducing shortages and last-minute requests by 50%.
* Responded promptly and professionally to all guest inquiries, delivering100 % exceptional customer service and supporting guest satisfaction initiatives.
* Contributed to marketing efforts and cultivated 100% strong guest relationships to enhance brand loyalty and drive repeat business.
التعليم
French language and translation (Bachelors in French)
Peace college for languages and translation
2021
English (Diploma)
المهارات
• Office Administration & Executive Support
• English
• Detail-oriented Language
• Time Management & Multitasking
• Arabic
• Problem Solving & Conflict Resolution
• Fluent
• Guest Relations & Customer Service
• French
• Front Desk Operations
• native
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Reservation & Booking Systems (e.g., Opera, Cloudbeds)
• Good
• Human Resources Basics & Employee Coordination
• Team Collaboration & Staff Training Support
• Verbal & Written Communication (Arabic & English)