Welcome to
[Link]
The communication platform
that puts data protection first.
Enterprise Collaboration
Team Communication
Customer Engagement
What is
2
The Four Facets
of [Link]
Confidential - Do Not Distribute 3
Our Value
The [Link] Difference
SaaS or Self- hosted option Full access to the code Not just for internal Privacy & security
Have the full control over the Unlimited customization conversations E2E encryption, ISO 27001
stewardship of your data Security assurances Talk to partners, vendors, website certified and compliant with
See and contribute to the visitors and even customers, GDPR, CCPA, LGPD and HIPAA.
product roadmap regardless of the channel they
choose to connect with you.
The secure platform that connects your company with:
colleagues other companies customers apps you love
Omnichannel
Communications
Talk to Customers
Don’t just take our word for it:
Millions of users in over 150 countries trust [Link] for
completely private and secure communications:
Awarded by:
6
+ 30 exclusive
Enterprise Only enterprise features
Enterprise-Grade Efficiency
Build a better, more reliable and resilient infrastructure to your company
Enterprise High Scalability
Enable scalability and efficiency on your server with the best performance available.
Delays of milliseconds can seriously hurt businesses. High Scalability ensures increased software performance and access to data.
7
Total Cost Ownership
Reduce the amount of technical resources needed for hosting data and/or users.
With the same resources, you could increase data exchanged, add more users, include integrations and configure federations. .
Professional services (Microservice)
[Link] is the most flexible chat platform and the only Open Source Enterprise code.
Have access to the recommendations and technical review of deployments methods and infrastructure, with Solutions Architects experienced in military communication.
+ 30 exclusive
Enterprise Only enterprise features
Security
Build a more controlled, private and properly governed environment with no efforts
Secured Push Notifications
Have truly secure & private conversations
Make it impossible for Apple/Google gateways to interpret messages
8
Message Audit Panel
Strengthen your company's information security process by auditing unencrypted conversations
I mprove internal information governance.
Data Loss Prevention
Ensure sensitive information is being securely handled
Avoid data leaks (90% of data breaches in 2019 happened due to human error, said TechRadar)
Build a list of sensitive content words/expressions to be vetted whenever mentioned on the chat.
+ 30 exclusive
Enterprise Only enterprise features
Administration
I nternal operations efficiency, with more automated and flexible settings
LDAP/ Active Directory
Provide more flexibility and better integration between I dentity Management software (AD, Keycloak, etc...) and [Link].
Teams Sync; Advanced rules and sync options 9
Push Notifications
Ensure all users receive notifications and quickly read/reply messages
Ensure fully connected teams
Never miss important messages from [Link]’s channels
Federation
I ntegrate servers and channels using Federation in an air-gapped environment. No external access is possible, but platforms are
completely seamlessly integrated with the tech stack you currently have.
+ 30 exclusive
Enterprise Only enterprise features
Support
Allow your team to focus on the real needs and not in system support
Customer Experience
Enterprise customers receive access to experienced professionals on the [Link] team: Account Manager + Customer Success
Manager + Support Team 1
0
24/ 7 Phone
Support through phone 24/7
24/ 7 Email
Support through email 24/7
Online Ticket Creation to provide proper SLA
Make our customers’ life easier through close support
+ 30 exclusive
Enterprise Only enterprise features
Omnichannel Customer Engagement
Connect the dots and make your customers’ life easier
Canned Messages
Optimize your employees’ time
Build a stronger customer service processes 1
1
Business hours for Multiple Departments
Custom timezone for a smart customer service
Reduce response time
Contact Manager
I ncrease customer satisfaction rate
I mprove average resolution time
Apps & I ntegrations
Resources to improve collaboration & boost productivity
Customer Service DevOps Productivity
Bots BitBucket HubSpot
Telegram Confluence Jitsi
Whatsapp Bamboo Zoom
LiveChat GitLab Webex Meeting
Twitter Jira
Facebook Messenger
I nstagram (coming soon)
SMS
Can’t find the app you need?
Use our open API to build whatever you can think of!
Talk to the apps you love
Enhance your
[Link] experience
Find apps to improve collaboration, boost
productivity and get more done.
Explore our marketplace to
find and build custom apps
that streamline your
workflows
Start now installing apps. More than 20
apps categories.
Can't find the app you need?
Use our open API to build whatever you can
think of!
New apps can be included inside
[Link]’s Marketplace so all users can
easily find & download them.
Intercompany Communications
Connect with partners and suppliers
regardless of the platform they use.
Securely communicate w ith any stakeholder
Connect across Skype, Slack, MS Teams and [Link]
Transfer sensitive files securely
E2E encrypted communications
Collaborate with anyone via Open API
Build your custom integration to connect [Link] to any app
“[Link] met all of our requirements”
“We needed a highly secure messaging platform to communicate across
US government agencies. [Link] met all of our requirements."
Niki Papazoglakis, CEO at Bridge 4 Public Safety
Talk to other companies
Real- time conversations
across companies and
platforms
Communicate in real- time with partners, vendors,
suppliers, or any external organization, regardless of
which collaboration platform they use.
Imagine if Slack allowed you to message people on MS Teams - kinda
like Gmail lets you email people on Hotmail.
That’s what [Link] does.
A platform that prioritizes
collaboration over
vendor choices
Talk to everyone outside your workspace
with complete data protection
| Data Ow nership | Secure Federation | Security governance
Self- hosted deployment, Easily verify servers’ security Build data security frameworks
E2E encryption messaging, before and during the according to your communication
and secure REST APIs. connection. needs.
A platform that prioritizes
collaboration over
vendor choices
Connect across companies and platforms. Stay secure.
1 Connect across Slack, Skype & MS Teams
Go beyond and collaborate with anyone on any
platform via Open API. Do it all from your single
[Link] workspace.
2 Are you on Slack?
Never ask that question to a partner, vendor or
supplier again.
Communicate in real- time with everyone regardless
of which platform they use.
3Go faster w ith chat, audio
and video calls
Work is remote, hybrid, async, flexible. Either way,
collaborate seamlessly with people outside your
company.
4Share files w ith complete
data protection
Double- encrypted communication enables (only)
authorized users to see messages & files.
5Automate w orkflow s
across organizations
Book and join meetings, streamline access to Google
Drive files or even build your own apps to simplify
specific processes between you and your partners,
vendors and suppliers.
Why [Link]
is trusted by 12M+
users in over 150 “[Link] met all requirements
countries from the US government”
"We needed a highly secure messaging platform to
communicate across US government agencies. [Link]
met all of our requirements."
Niki Papazoglakis
CEO at Bridge 4 Public Safety, funded by the U.S. Department
of Homeland Security (DHS)