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Conflict Resolution and Mediation Guide

Alternative dispute resolution methods (ADR) include negotiation, mediation, and conciliation. Negotiation is a process of interaction between two or more parties seeking to reach an agreement by managing the conflict effectively. Mediation involves an impartial third party who helps the parties clarify their interests and find a solution. Conciliation also involves a facilitating third party with whom the parties resolve the conflict through interaction.

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3 views1 page

Conflict Resolution and Mediation Guide

Alternative dispute resolution methods (ADR) include negotiation, mediation, and conciliation. Negotiation is a process of interaction between two or more parties seeking to reach an agreement by managing the conflict effectively. Mediation involves an impartial third party who helps the parties clarify their interests and find a solution. Conciliation also involves a facilitating third party with whom the parties resolve the conflict through interaction.

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Methods of conflict resolution: A conflict is a manifestation of interests.

opposites, in the form of a dispute. It has


One method of conflict resolution is the Masc. manysinónimos: ["fight","discrepancy"]
options for the judicial route to resolve the disagreement, separation, all together
conflicts. They have various advantages such as: Easy
negative evaluation a priori.
access, efficiency, citizen participation,
calmness, time saving, low costs. Premises of the conflict:

What are the Masc? It is inherent to society.


It constitutes a possible source of change.
Direct arrangement (Negotiation): It is a
Expresses relationships between two or more parties
process of interaction between two or more
It implies a power issue
parties seeking to reach an agreement,
It obeys multiple causes.
handling conflict effectively
with appropriate communication that they The way the conflict is addressed is positive
allow to reach the goal that we both when seen as an opportunity and not as a
parts have been proposed. problem, when it stimulates individuals to be
Mediation: It is a figure through which constructive and non-destructive, is seen as a
in which the parties involved in a opportunity to understand and comprehend the other, etc.
conflict seek the solution to it with
the collaboration of an impartial third party Within the process, 6 stages can be worked on. CONFLICTANDMEDIATION
the first three help with diagnosis and the last three
called mediator. This helps the
parts to clarify their interests and to facilitate in search of the solution:
a path for them themselves 1. Define who the stakeholders are in the
find the solution. conflict.
Reconciliation: It is a set of 2. Define the causes of the conflict.
activities in which people 3. Knowing how the conflict develops.
wrapped in a conflict, they resolve it with 4. Develop attitudes and conditions to
the interaction of an impartial third party and solve it.
facilitator called conciliator. 5. Determine the criteria principles for
When negotiating, keep in mind:
resolve it.
6. Establish options and agreements.
Positions, interests, options, criteria of
legitimidad, Alternativas, compromisos

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