CODE DÓ-SIG-CP-001

PROCESS CHARACTERIZATION
VERSION 1
PROCESS: SERVICE PROVISION PAGE 1 of 2
TYPE OF PROCESS STRATEGIC MISSIONAL X SUPPORT

% De cumplimiento del cronograma=Cumplimiento del cronograma de

activities for the design, implementation, monitoring and/or
audits/ the activities scheduled *100
% Compliance with training = Compliance with the schedule of
Plan and comply with the provision of the service, according to the requirements and
OBJECTIVE INDICATORS Training/Scheduled training*100
other applicable.
% Project advance = partial fulfillments of each
project/total project*100
Customer satisfaction level

From the signing of the start act or contract signature to the act of LEADER OF THE PROCESS GENERAL MANAGER
SCOPE
Delivery.
SUPPLIER ENTRANCES ACTIVITY RESPONSIBLE TYPE* OUTPUTS CLIENT
Schedule of
Scope of the
Activities for the
contract
1) Plan the activities for the Design, Design, Implementation
Client Mision, Vision.
Implementation and/or Monitoring. General Manager P Monitoring of the SIG Management Management
Commercial Management Values
Coordinate Visiting Hours Requirements of Client
Corporates,
needs.
Objectives
Strategic
Documentation raised
of the Management System to
Schedule of
3) Provision of advisory services, designs, each client,
Activities
implementation, follow-ups and/or audits in General Manager Audit Reports,
approved. Management Management
Client management systems. System Assistant H Meeting minutes,
Physical resources and Client
4) Provision of training services. Integrated Visitor control,
humans
5) Collection of information from the Company Attendance lists
assigned
Satisfaction Evaluation
of Courses.
Follow-up reports,
Results of the
6) Carry out control and monitoring of progress and General Manager
evaluations of
Deliverables compliance with the contract, in accordance with the Administrative Manager Managerial Management
V satisfaction
approved by the activities carried out and the deliverables generated. Systems Assistant Client
Resumes
Provision of Service manager and the 7) Carry out satisfaction evaluation Integrated
diligenced
leaders of the process
Report
Management Management
Take the appropriate actions according to the Corrective Actions and
General Manager À HSEQ Management
problems that arise. Preventive
ENVIRONMENTAL ASPECTS ENVIRONMENTAL IMPACTS DANGERS IN SYSO RISKS OF THE PROCESS
Water and energy consumption. Depletion of natural resources. Attracts Non-compliance in planning
Paper consumption. Soil pollution. Falls at the same level Lack of effectiveness of the actions taken
Traffic accidents Customer complaints and claims
Economic losses during the execution of the project
 DOCUMENTS REGISTERS CONTROL PARAMETERS RESOURCES REQUIREMENTS
8.1 Planning y control
operational.
8.3 Design and development of the
products and services.
8.4 Control of processes,
Reports. products y services
Personal
supplied externally.
Procedures to carry out Water
- Hiring of personnel 8.5.1 Production control and
trainings. - Activity Schedule for the Energy
- Purchase of supplies from the service provision.
Procedure for design of Design, Implementation, and/or Monitoring transport services
required 8.5.2 Identification and traceability.
management systems. of the SIG per diems
- Control of the activities of 8.5.3 Property belonging to
Implementation procedure of - Process Map provision for staff.
personal. the clients o suppliers
management systems. - Characterization Supplies of office
- Budget control, externals.
Procedure for follow-ups - Procedures computers, offices,
progress and execution of the 8.5.4 Preservation.
of management systems. - Invoice phones, internet, mail
contract 8.5.6 Change Control.
Procedures for audits. electronic telephone
Decree 1072 of 2015.
Procedures for consultations. cell phone
Resolution 0312 of 2019.
ISO 14001 standard of 2015.
Numeral 8.1.
ISO 45001 standard of 2018.
Number 8.1.

CODE DÓ-SIG-CP-001
CHARACTERIZATION OF PROCESS VERSION 1
PROCESS: PROJECT DEVELOPMENT PAGE 2 of 2

Version Number DATE DESCRIPTION OF THE CHANGE

1 25/06/2018 Creation of the document
*TIPO DE ACTIVIDAD P: Planear; H: Hacer; V: Verificar; A: Actuar

ELABORATED REVIEWED APPROVED

NOMBRE: Ruth Lara Barcos Ana Lizcano Caraballo Zunilda Lizcano Caraballo
CARGO: Auxiliary Management Systems Administrative Manager General Manager
DATE: 26/9/19 28/09/19 30/09/19