Sukhzorig Tsendjav(Suki)

in/suki-sukhzorig
tssukhzorig@[Link]

Macquarie Park, Sydney, NSW

Profile
Professional with over 7 years of experience in networking, unified communications, and Linux based system operations.
Strong background in troubleshooting IP and softphone issues and analyzing SIP/network traffic using Wireshark,
SNGREP, TCPDump, and Iperf. Experienced in configuration and troubleshooting systems, including database replication,
PBX systems(Mirta, Asterisk, 3CX, Elastix), SIP proxy servers (Kamailio), Session border controllers, FreeSWITCH as a
softswitch, scripting(Python, PHP, Lua), VMware ESXi, vCenter, Linux based os(Centos, Ubuntu, Debian), Routers and
Switches(Cisco,Mikrotik), Firewalls(IPtables, ASA, Fortigate) and E1/SS7 converters ensuring reliable, scalable
communication services. Led the urgent deployment of Mongolia’s COVID-19 hotline (119) supporting 300 concurrent calls,
and received commendation letter and the communications sector medal awarded by the Communications and Information
Technology Authority of Mongolia(CITA). Broad experience on solving complex VoIP and unified communications
challenges, which I find often caused by firewalls, network devices, or other system services rather than the VoIP platform
itself. Designed and deployed scalable VoIP infrastructure, integrating SBCs, SIP proxies, and Gateway systems to scale
capacity from a single standalone server to a voip platform that handles over 1500 concurrent calls

Education
Master of IT in Networking – Macquarie University, Sydney (2025)
Bachelor of Computer Networking – National University of Mongolia, Mongolia (2016)

Key Skills
• Design and implement unified communication solutions
• Strong problem solving
• Troubleshooting VoIP, Network, Linux based services and softphone issues
• SIP and network traffic analysis (Wireshark, SNGREP, TCPDump, Iperf)
• PBX administration (Mirta, Asterisk, Grandstream, 3CX, Elastix) and SIP proxy servers (Kamailio)
• Routers and switches (Cisco, MikroTik) and firewall management (IPTables, ASA, FortiGate)
• Session border controllers(Audiocodes, ProSBC) and FreeSWITCH softswitch management
• Scripting and automation (Python, PHP, Lua)
• Virtualization and system administration (VMware ESXi, vCenter, Linux OS)
• Voip integration using E1/SS7 converters
Experience
CallPro LLC – Ulaanbaatar, Mongolia (2016 – 2023)

Senior Unified Communication Engineer(Dec 2021 - May 2023)

Led the urgent deployment of Mongolia’s COVID-19 hotline call center system, enabling capacity for 300
simultaneous calls.
Led multiple system migration projects, selecting and implementing best solutions such as SBCs, SIP
proxies, and Gateway systems to enhance reliability and scalability(increasing product SLA performance
policy from 99.95% to 99.99%).
Diagnosed and resolved complex level 3 VoIP issues by analyzing SIP/network traffic and identifying root
causes in firewalls, network devices, and system services on daily basis.
Worked on interconnection projects involving Cisco CUCM, Audiocodes, and Microsoft Teams

Established and managed peer to peer sip interconnections with all Tier-1 VoIP providers in Mongolia

Led the migration project from bare-metal servers to a virtualized infrastructure using VMware vCenter and
ESXi, resulting in over 50% improvement in hardware resource efficiency

Managed server distribution across data centers in different regions with interconnection achieved using
rented fiber optic lines.

System Administrator(Sep 2018 - Dec 2021)

Administered and optimized Linux-based systems (CentOS, Ubuntu, Debian), ensuring stable and secure
operations across production environments.
Deployed, configured, and maintained various PBX platforms including Asterisk, Mirta, and FreeSWITCH

Implemented and supported Session Border Controllers (SBCs) such as Kamailio and ProSBC, ensuring
secure and reliable VoIP traffic handling.
Automated system administration tasks through scripting in Python, PHP, and Lua, reducing manual
workload and improving reliability
Performed advanced troubleshooting of VoIP services at the OS and network level, diagnosing SIP signaling,
RTP flows, and firewall/NAT-related issues.

Managed server distribution across data centers in different regions with interconnection achieved using
rented fiber optic lines.

Network and Support Engineer(Jul 2016 - Sep 2018)

Investigated and resolved SIP call failures, one-way audio, and registration problems by analyzing logs and
monitoring tools
Assisted customers with PBX configuration (Asterisk, Mirta, FreeSWITCH), phone provisioning, and SIP
trunk setup
Provided on-site and remote technical support for clients, including installation, troubleshooting, and system
maintenance.
Handled support tickets through ticketing system, ensuring timely resolution and SLA compliance

Drones for Hire LLC – Sydney, Australia(Apr 2025 - Peresent)

Part time - Technical support engineer(Apr 2025 - Present)

Provided technical support for enterprise and agricultural drones, assisting customers with DJI systems
 Handled customer calls and inquiries, troubleshooting issues related to connectivity, mapping functions, and
configurations.
Escalated unresolved issues to DJI support, coordinating communication between customers and vendor
teams.
Assisted customers with drone crash cases, identifying required replacement parts and arranging service or
repairs

Award & Certification

Commendation Letter (Communications and IT Authority of Mongolia)

100 Years of Communications Sector Medal (Communications and IT Authority of Mongolia)

SSCA SIP Certification