Scribd
Upload
9 views5 pages

Laptop Request Catalog Design in ServiceNow

The design phase of the Laptop Request Catalog Item project in ServiceNow aims to convert requirements into a structured design for implementation. Key steps include creating an update set, establishing tables, adding variables, and defining business rules. The phase concludes with a clear blueprint for development to streamline the laptop request process.

Uploaded by

virus34036
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
9 views5 pages

Laptop Request Catalog Design in ServiceNow

The design phase of the Laptop Request Catalog Item project in ServiceNow aims to convert requirements into a structured design for implementation. Key steps include creating an update set, establishing tables, adding variables, and defining business rules. The phase concludes with a clear blueprint for development to streamline the laptop request process.

Uploaded by

virus34036
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

PROJECT DESIGN PHASE

Date 02-11-2025
Team ID NM2025TMlD06036
Project name Laptop Request Catalog item
Using Service Now

Introduction to Design Phase:


The design phase of the Laptop Request Catalog Item project in ServiceNow serves as a
bridge between the requirement analysis and the actual system implementation. Its primary objective
is to convert the gathered business and functional requirements into a detailed, structured design
that defines how the catalog item will operate within the ServiceNow environment.

STEPS:
[Link] of new update set:

Go to All >> In the filter search for Local Update set > click on New.

Enter the Details in laptop

[Link] creation:
Catalog Items in table:
Laptop Request table:

3. Add Variables:
1. Go to All >> In the filter search for Relationships >> Open Relationships

2. Click on New.

3. Enter the details:

Variables : Laptop Model


Type: Single line text

Name: laptop_model

Order:100

Variables : Accessories Details

Type: Multi line text

Name:accessories_details

Order:400
[Link] Save

[Link] of Business Rules:

1. Go to All >> In the filter search for Service catalog.

2. Under catalog Definition Laptop Request then click on New.

3. Enter the Details:

Creation of Ui action:
Conclusion of Design Phase:
The design phase has effectively transformed analytical insights from the laptop request
process into a well-defined ServiceNow catalog design. The outcome provides a clear blueprint for
development, ensuring that the implemented solution will streamline laptop.

You might also like