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T��� N�: T2311180013
Serial: Y3V010752 Product: RX-68XTALFD9 Region: 1105 Date: 11/18/2023 10:31:43 PMStatus: With Technician
Reported Fault: No Display - after install driver RMA Number: XNAYY0140
FAQ: No Display(No Display under Windows)
11/18/2023 10:31:43 PM By [Link]
Type:0
I would like to exchange this product under
warrenty. The 6800XT worked normal at first and
now no longer functions properlly, games crash on
launch screen turns black. Requesting a
replacement.
11/19/2023 2:51:42 PM By mark@xbez Type:2
Hello,
My name is Mark and ill be helping resolve your
ticket.
Tutorial for proper driver installation.
1-Load windows with only your primary graphics
card plugged in.
2-Disable any and ALL anti-virus/malware
protection.
3-Download and Run the latest drivers from
[Link] (Omega drivers do not have Uninstall
built in, you have to do it through add/remove,
which is okay)
3.5. DDU Now has the best uninstaller for your
issue: [Link]
driver-uninstaller-download/
4-Choose to Uninstall/express (may not be
available in newest version, download an older
version) the existing drivers, and AMD folder
5-Restart the computer.
6-Disable any and ALL anti-virus/malware
protection.
7-Run the latest drivers from [Link] (download
first, run 2nd)
8-Choose to Install/Express the drivers
9-Restart. Confirm settings are working in
windows.
10-Shutdown and add 2nd/3rd cards for Xfire.
11-Respond to this ticket if you have any further
questions
** If you have nvidia drivers on your computer, you
might need to run the Uninstall feature of Nvidias
driver as well.
1 of 3 12/3/2023, 6:45 PM
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11/19/2023 2:55:30 PM By [Link] Type:0
I've done this already and the card still
blackscreens. I used my old rx 580 and my old card
works properly on the computer.
11/19/2023 3:01:12 PM By mark@xbez Type:2
Hello, We are sorry you are having issues with
your product.
We would like to offer potential warranty servicing
at this time. Please compose an email to
mark@[Link] with your ticket # as your
Subject, and attach a copy of a jpeg or PDF of the
invoice or receipt for this product or upload it to
[Link] and provide the link to the receipt. Once
it is received, and the product is verified in
warranty, we will email you the RMA instructions
and RMA #.
11/20/2023 2:58:02 PM By mark@xbez Type:2
RMA Number: XNAYY0140
Hello,
Please read the ENTIRE message so there are no
complications with your RMA. Make sure you visit
section [306] and update your shipping address
(click the dropdown menu, then click back). We will
only ship to the listed address in your account, not
your shipping labels address, nor the ticket
messages. Please include Page 3 of the RMA
form, and describe how to replicate your problem
for the test team. Please copy and paste the
following link into your browser,
[Link]
(CtrlC to copy, CtrlV to paste)
Your RMA is Approved for aforementioned Serial
Number(s), check your Email after reading the form
above. This form contains all the details for sending
your product in for warranty service. Please read
this document carefully before sending your
product in.
The last page of the RMA .pdf needs to be included
in your shipment. **Notice- Please clean your
product before sending it in (qtips and Air blast,
avoid chemicals). If you require a specific card for
compatibility reasons or to maintain a crossfire
setup, please note this on the paperwork you
include in the box. Also, we do not require your
inbound shipping updates/tracking numbers.**
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