Technology Stack
Frontend
Mobile App: React Native (cross-platform for iOS & Android)
Web Dashboard: [Link] with Material-UI or Tailwind CSS
Voice UI Components: react-native-voice, Web Speech API
Offline Support: Redux Persist, AsyncStorage (React Native), IndexedDB (Web)
Backend
API Server: [Link] with [Link] OR Python with FastAPI
Database: PostgreSQL (relational data: users, schemes, applications)
Cache Layer: Redis (fast eligibility checks, session management)
Message Queue: RabbitMQ or AWS SQS (async job processing, notifications)
File Storage: AWS S3 or Google Cloud Storage (documents, photos)
AI & Voice
Speech-to-Text: Google Cloud Speech-to-Text API OR Bhashini API (government's
multilingual platform)
Text-to-Speech: Google Cloud Text-to-Speech OR Amazon Polly
Conversational AI/Chatbot:
OpenAI GPT-4 or Groq API (LLaMA models)
LangChain/LangGraph for multi-agent orchestration
NLP/Translation: Google Translate API + Bhashini for Indian languages
Blockchain
Permissioned Blockchain: Hyperledger Fabric (enterprise-grade for land registry)
Public Blockchain (Alternative): Polygon (low gas fees, Ethereum-compatible)
Smart Contracts: Solidity (for Polygon) OR Chaincode (for Hyperledger)
Document Storage: IPFS (InterPlanetary File System) for off-chain document storage
Blockchain Explorer Integration: Etherscan (Polygon) or custom Hyperledger explorer
SMS & Communication
SMS/Voice Gateway: Twilio API OR Exotel (India-focused)
WhatsApp Business API: Twilio WhatsApp or Meta Business Platform
Push Notifications: Firebase Cloud Messaging (FCM)
Integration & APIs
Government APIs:
Aadhaar e-KYC (UIDAI)
DigiLocker API (document verification)
UMANG SDK (government app integration)
Bhashini API (multilingual support)
Payment/Banking: UPI via NPCI, Account Aggregator framework
Maps/Location: Google Maps API or Mapbox
DevOps & Infrastructure
Cloud Platform: AWS, Google Cloud Platform, or Azure
Containerization: Docker
Orchestration: Kubernetes (for scaling)
CI/CD: GitHub Actions or GitLab CI
Monitoring: Prometheus + Grafana, Sentry (error tracking)
API Gateway: Kong or AWS API Gateway
Security
Authentication: JWT tokens, Aadhaar-based OAuth
Encryption: AES-256 for data at rest, TLS 1.3 for data in transit
Biometric Verification: Device fingerprint/face sensors + backend validation
Blockchain Security: Private keys managed via HSM (Hardware Security Module)
User Flow Diagrams
Flow 1: New User Onboarding & Profile Creation
1. User downloads SarkarSetu app / calls IVR number
↓
2. Choose language (22 options displayed with flags/audio)
↓
3. Registration Method:
├─ Option A (Smartphone): Aadhaar-based e-KYC
│ ├─ Enter Aadhaar number
│ ├─ OTP verification
│ └─ Auto-fetch: Name, DOB, Gender, Address
│
└─ Option B (Feature phone/IVR): Voice-guided data entry
├─ Speak Aadhaar number
├─ Verify via OTP (SMS)
└─ Voice prompts collect additional info
↓
4. Complete Profile (Voice or Touch):
├─ Family members (count, ages)
├─ Occupation
├─ Income bracket
├─ Caste/category
├─ Land ownership (if any)
└─ Disability status
↓
5. AI Eligibility Engine analyzes profile
↓
6. Welcome Screen:
├─ "You're eligible for 5 schemes!"
├─ Show top 3 schemes with benefits
└─ Tutorial: "Let me show you around" (voice-guided)
↓
7. User dashboard activated
Flow 2: Receiving Scheme Notification & Applying
1. Government launches new scheme (e.g., PM Solar Rooftop Subsidy)
↓
2. Backend: AI Eligibility Engine runs batch process
├─ Matches scheme criteria against all user profiles
└─ Identifies 50,000 eligible citizens
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3. Notification sent via multiple channels:
├─ App: Push notification "New scheme for you!"
├─ SMS: "You're eligible for Solar Subsidy. Reply YES for details"
└─ IVR: Auto-call "आपके लिए नई योजना है, सुनने के लिए 1 दबाएं"
↓
4. User opens notification:
├─ Scheme Details Page shows:
│ ├─ Benefit: ₹30,000 subsidy for solar panel
│ ├─ Eligibility: ✓ You qualify!
│ ├─ Requirements: Aadhaar, property proof, electricity bill
│ ├─ Deadline: 30 days
│ └─ Estimated processing: 15 days
│
└─ Two options:
├─ "Apply Now" (proceed to application)
└─ "Ask Chatbot" (clarify doubts first)
↓
5. User clicks "Apply Now"
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6. Application Method Selection:
├─ Option A: Voice-Assisted (Recommended for low literacy)
│ ├─ User taps mic icon
│ ├─ System: "क्या आपके पास बिजली का बिल है?" (Do you have electricity bill?)
│ ├─ User: "हाँ" (Yes)
│ ├─ System: "उसकी फोटो खींचें" (Take photo)
│ ├─ User captures document
│ ├─ AI verifies document type
│ └─ Repeats for all required docs
│
└─ Option B: Manual Form (for literate users)
├─ Pre-filled with profile data
├─ Upload documents
└─ Review & submit
↓
7. Application submitted
↓
8. Confirmation:
├─ App: Application ID: SOL-2025-12345
├─ SMS: "Application received. Track at [Link]/track"
└─ Added to "My Applications" dashboard
↓
9. Real-time tracking begins (see Flow 3)
Flow 3: Tracking Application Status
1. User opens "My Applications" dashboard
↓
2. Sees all applications with color-coded status:
├─ PM-KISAN: 🟢 Active (₹2000 credited Dec 2024)
├─ Solar Subsidy: 🟡 Under Review (Documents verified)
├─ Old Age Pension: 🟡 Pending (Waiting for income certificate)
└─ Housing Scheme: 🔴 Rejected (Income exceeds limit - Appeal option)
↓
3. User clicks on "Solar Subsidy" application
↓
4. Detailed Timeline View:
├─ ✓ Application submitted (Nov 4, 2025)
├─ ✓ Documents verified (Nov 6, 2025)
├─ ⏳ Field inspection scheduled (Nov 10, 2025)
├─ ⏳ Approval pending
└─ ⏳ Subsidy disbursement
↓
5. Automatic notifications at each milestone:
├─ SMS: "Field inspection scheduled for Nov 10"
├─ Push notification: "Officer will visit your home"
└─ Optional: Voice call reminder 1 day before
↓
6. When status changes:
├─ Backend updates database
├─ Triggers notification service
└─ User receives update instantly
↓
7. Final approval:
├─ Push: "Congratulations! ₹30,000 approved"
├─ SMS: "Amount will be credited in 7 days to bank account XXXX1234"
└─ Dashboard shows: 🟢 Approved
Flow 4: Filing & Tracking Complaint (Multi-Channel)
Channel A: Via SMS
1. User sends SMS: "WATER Village Kalyanpur" to 1800-XXX-XXX
↓
2. SMS Gateway (Twilio) receives message
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3. Backend processes:
├─ AI categorizes: "Water Supply Issue"
├─ Extracts location: "Kalyanpur"
├─ Generates unique ID: WTR-2025-12345
├─ Routes to: Municipal Water Department, Kalyanpur
└─ Logs to blockchain (complaint creation timestamp)
↓
4. User receives SMS: "Complaint registered. ID: WTR-2025-12345. Track at [Link].
↓
5. Department receives notification + assigns to field officer
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6. Officer updates status → Blockchain logs action
↓
7. User gets SMS: "Your complaint WTR-2025-12345 is IN PROGRESS. Expected resolution: 3 d
↓
8. Work completed → Officer uploads photo proof
↓
9. Blockchain logs resolution + photo hash
↓
10. User receives SMS: "Complaint RESOLVED. Rate service 1-5 (Reply with number)"
↓
11. User replies: "4"
↓
12. Feedback recorded on blockchain (immutable)
Channel B: Via Voice (IVR)
1. User calls toll-free: 1800-XXX-XXX
↓
2. IVR Menu (in selected language):
"मुख्य मेनू:
1 - शिकायत दर्ज करें
2 - शिकायत की स्थिति जानें
3 - योजनाओं की जानकारी"
↓
3. User presses 1 (File complaint)
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4. Voice prompt: "अपनी समस्या बोलें - पानी, सड़क, बिजली, या अन्य"
↓
5. User speaks: "पानी नहीं आ रहा"
↓
6. Speech-to-text converts to: "Water not coming"
↓
7. AI categorizes → "Water Supply Issue"
↓
8. Voice: "आपका गाँव या वार्ड नंबर बोलें"
↓
9. User speaks location
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10. System confirms: "क्या आप कल्याणपुर की बात कर रहे हैं?"
↓
11. User: "हाँ"
↓
12. Complaint registered (same backend flow as SMS)
↓
13. Voice: "आपकी शिकायत संख्या: WTR-2025-12345. SMS भेजी गई है"
Channel C: Via Mobile App
1. User opens app → "Complaints" tab
↓
2. Clicks "New Complaint"
↓
3. Chooses issue type: Water / Roads / Garbage / Electricity / Other
↓
4. Auto-detects location via GPS (or manual entry)
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5. User can:
├─ Type description OR
└─ Record voice description (converted to text)
↓
6. Upload photo/video evidence (optional)
↓
7. Submit → Same backend processing
↓
8. Complaint appears in "My Complaints" section with real-time status
↓
9. Click complaint → See:
├─ Timeline
├─ Assigned officer details
├─ Expected resolution date
└─ "View on Blockchain" button (shows transaction hash)
Flow 5: Land Registry Verification (Blockchain)
1. Citizen A wants to verify land ownership before purchase
↓
2. Opens SarkarSetu app → "Land Registry" section
↓
3. Enter property details:
├─ Survey number OR
└─ Scan property QR code (on sale deed)
↓
4. App queries blockchain:
├─ Fetches ownership record
└─ Retrieves full transaction history
↓
5. Display shows:
├─ Current Owner: Name, Aadhaar (masked), Photo
├─ Property Details: Survey No., Area, Location
├─ Ownership History:
│ ├─ 2020: Transferred from Person X to Current Owner
│ ├─ 2015: Inherited by Person X from Person Y
│ └─ 2010: Original allocation to Person Y
├─ Encumbrances: None (or list if any)
└─ Blockchain Transaction Hash: 0x7a3f...
↓
6. Citizen A clicks "Verify on Blockchain"
↓
7. Opens blockchain explorer showing:
├─ Transaction timestamp
├─ Immutable record
└─ Digital signatures of all parties
↓
8. Citizen A confirms ownership is legitimate
↓
9. Proceeds with purchase negotiation
Flow 6: Property Transfer (Blockchain Smart Contract)
1. Seller (Current Owner) initiates transfer on app
↓
2. Enter buyer details:
├─ Buyer Aadhaar
├─ Sale price
└─ Property survey number
↓
3. Smart contract creation:
├─ Seller signs with Aadhaar-based digital signature
├─ Buyer receives notification (SMS + App)
└─ Contract status: "Pending Buyer Approval"
↓
4. Buyer opens app → Reviews transfer details
↓
5. Buyer signs digitally (Aadhaar authentication)
↓
6. Contract status: "Pending Government Approval"
↓
7. Local registrar receives notification
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8. Registrar verifies:
├─ Payment of stamp duty
├─ No legal disputes
└─ Both parties' consent
↓
9. Registrar approves → Signs digitally
↓
10. Smart contract executes automatically:
├─ Ownership transferred on blockchain
├─ New record created with timestamp
├─ Old owner's record marked "Transferred on [date]"
└─ Property history updated
↓
11. Notifications sent:
├─ Seller SMS: "Property transferred successfully. TX: 0x8b4f..."
├─ Buyer SMS: "You are now the registered owner. Download certificate"
└─ Both receive digital ownership certificate (PDF + blockchain hash)
↓
12. New QR code generated for property (linked to buyer)
↓
13. Record permanently on blockchain (cannot be altered)
Flow 7: Offline Healthcare Worker Distribution
1. ASHA worker (Lakshmi) opens app in village (no internet)
↓
2. App works in offline mode (data cached locally)
↓
3. Opens "Beneficiary List" (pre-loaded when last online)
├─ Shows: 50 pregnant women eligible for nutrition scheme
└─ Today's task: Distribute iron supplements
↓
4. Clicks on beneficiary "Geeta Devi"
↓
5. Verifies identity:
├─ Shows photo from database
├─ Asks for fingerprint scan (biometric device)
└─ Offline biometric matching confirms identity
↓
6. Records distribution:
├─ Item: Iron tablets (30 days supply)
├─ Quantity: 1 bottle
├─ Photo: Captures image of Geeta receiving tablets
├─ GPS: Auto-captures location
└─ Timestamp: Records date/time
↓
7. Geeta signs on phone screen (or fingerprint as signature)
↓
8. Data saved locally in encrypted format
↓
9. Repeat for all 50 beneficiaries throughout the day
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10. Evening: ASHA worker returns to area with WiFi
↓
11. App detects internet connection
↓
12. Auto-sync begins:
├─ Uploads all 50 distribution records
├─ Uploads photos to cloud storage
├─ Updates central database
└─ Marks beneficiaries as "Received - Nov 4, 2025"
↓
13. Backend processes:
├─ Validates biometric signatures
├─ Checks for duplicates (same beneficiary, same day)
├─ Updates inventory (iron tablets stock reduced)
└─ Triggers SMS to each beneficiary
↓
14. Geeta receives SMS: "Iron supplement received. Next distribution: Dec 4. ASHA: Lakshm
↓
15. ASHA dashboard shows:
├─ Today's completion: 50/50 ✓
├─ Sync status: Complete
└─ Next task: Pre-natal checkup appointments (5 pending)
Flow 8: Chatbot Interaction
1. User has question about Ayushman Bharat scheme
↓
2. Opens app → Taps chatbot icon (bottom right)
↓
3. Greeting: "नमस्ते! मैं आपकी कै से मदद कर सकता हूँ?"
↓
4. User types OR speaks: "Ayushman Bharat के लिए क्या documents चाहिए?"
↓
5. Chatbot (AI Agent) processes:
├─ Detects language: Hinglish (Hindi + English mix)
├─ Identifies intent: "Document requirements for Ayushman Bharat"
└─ Queries knowledge base
↓
6. Chatbot responds:
"आयुष्मान भारत के लिए आपको चाहिए:
1. आधार कार्ड
2. राशन कार्ड (BPL/APL)
3. परिवार की आय प्रमाण पत्र
आप eligible हैं! क्या आप apply करना चाहेंगे?"
↓
7. User: "मेरी income limit क्या है?"
↓
8. Chatbot: "Annual family income ₹5 lakh से कम होनी चाहिए। आपकी registered income: ₹2.8 lak
↓
9. User: "Apply kaise karoon?"
↓
10. Chatbot provides options:
├─ "Voice के साथ apply करें (Recommended)"
├─ "Form भरें"
└─ "नज़दीकी center का address"
↓
11. User selects voice option
↓
12. Chatbot: "Great! Starting voice application..." → Transfers to Flow 2 (voice-assiste
System Architecture Diagram (High-Level)
┌─────────────────────────────────────────────────────────────────┐
│ USER INTERFACES │
├─────────────┬───────────────┬──────────────┬───────────────────┤
│ Mobile App │ Web Portal │ SMS Gateway │ IVR (Voice) │
│ (React │ ([Link]) │ (Twilio) │ (Twilio/Exotel) │
│ Native) │ │ │ │
└──────┬──────┴───────┬───────┴──────┬───────┴─────────┬─────────┘
│ │ │ │
└──────────────┴──────────────┴─────────────────┘
│
┌──────▼──────┐
│ API Gateway │
│ (Kong) │
└──────┬──────┘
│
┌───────────────────┼───────────────────┐
│ │ │
┌──────▼──────┐ ┌────────▼────────┐ ┌─────▼──────┐
│ Auth │ │ Application │ │ AI/Voice │
│ Service │ │ Services │ │ Service │
│ │ │ │ │ │
│ - Aadhaar │ │ - Schemes │ │ - STT/TTS │
│ - JWT │ │ - Applications │ │ - Chatbot │
│ - Biometric │ │ - Complaints │ │ - NLP │
└─────────────┘ │ - Tracking │ └────────────┘
│ - Notifications │
└────────┬────────┘
│
┌───────────────────┼───────────────────┐
│ │ │
┌──────▼──────┐ ┌────────▼────────┐ ┌─────▼──────┐
│ PostgreSQL │ │ Redis Cache │ │ RabbitMQ │
│ │ │ │ │ (Queue) │
│ - Users │ │ - Sessions │ │ │
│ - Schemes │ │ - Eligibility │ │ - Async │
│ - Apps │ │ - Fast lookup │ │ jobs │
│ - Complaints│ │ │ │ - SMS send │
└─────────────┘ └─────────────────┘ └────────────┘
│
┌───────────────────┼───────────────────┐
│ │ │
┌──────▼────────┐ ┌───────▼────────┐ ┌──────▼───────┐
│ Blockchain │ │ IPFS Storage │ │ Cloud │
│ Network │ │ │ │ Storage │
│ │ │ - Documents │ │ │
│ - Hyperledger │ │ - Photos │ │ - S3/GCS │
│ Fabric OR │ │ - Videos │ │ - Backups │
│ - Polygon │ │ │ │ │
│ │ │ (Hash stored │ │ │
│ - Land │ │ on blockchain)│ │ │
│ Registry │ │ │ │ │
│ - Complaints │ │ │ │ │
└───────────────┘ └────────────────┘ └──────────────┘
│
┌───────────────────┼───────────────────┐
│ │ │
┌──────▼──────┐ ┌────────▼────────┐ ┌─────▼──────┐
│ External │ │ Monitoring │ │ Analytics │
│ APIs │ │ │ │ │
│ │ │ - Prometheus │ │ - User │
│ - UIDAI │ │ - Grafana │ │ behavior │
│ - DigiLocker│ │ - Sentry │ │ - Scheme │
│ - UMANG │ │ │ │ uptake │
│ - Bhashini │ │ │ │ │
└─────────────┘ └─────────────────┘ └────────────┘
This comprehensive tech stack and user flow gives you everything needed to implement, demo,
and explain your solution! Let me know if you need code snippets, API designs, or database
schemas for any specific component.