Reference Guide III

IDENTIFICATION AND ANALYSIS OF PSYCHOSOCIAL RISK FACTORS AND EVALUATION OF

ORGANIZATIONAL Here it says for whom
ENVIRONMENT IN WORKPLACES
apply guide III it is only
The content of this guide is a complement for a better understanding of this Standard, and it is not
saewhat
mandatory compliance, because
aesrinm
arpnpeiet work pieceslet them tellwith more
of 50 workers.
more than 50 workers
The identification and analysis of psychosocial risk factors and the evaluation of the organizational environment
referring to numeral 8.1, section b) of this Standard, it may be carried out by applying the questionnaire
next:
QUESTIONNAIRE TO IDENTIFY PSYCHOSOCIAL RISK FACTORS AND EVALUATE IT
ORGANIZATIONAL ENVIRONMENT IN WORKPLACES
To answer the following questions, consider the environmental conditions of your workplace.

Almost Some Almost

Always Never
always times never

1 The space where I work allows me to carry out my

activities safely and hygienically

2 My job requires me to put in a lot of physical effort.

3 I worry about having an accident at my job.

4 I consider that the rules are applied in my work.

of safety and health at work
These are the
questions and
5 I consider that the activities I carry out are
responses from the guide
dangerous
III

To answer the following questions, think about the amount and pace of work you have.

Almost Some Almost

Always Never
always times never

6 Due to the amount of work I have, I must stay.

additional time to my shift

7 Due to the amount of work I have, I must work without

stop

8 I consider it necessary to maintain a rhythm of

accelerated work

The following questions are related to the mental effort required by your work.

Almost Some Almost

Always Never
always times never

My job requires me to be very focused.

My job requires me to memorize a lot of information.

In my job, I have to make very difficult decisions.

fast
 My job requires me to handle several matters at the same time.
time

The following questions are related to the activities you perform in your job and the
responsibilities that they have.
Almost Some Almost
Always Never
always times never
In my job, I am responsible for very important things.
value
I am accountable to my boss for the results of all my
work area
15 At work, I receive contradictory orders.
16 I believe that in my job I am asked to do things
unnecessary

The following questions are related to your workday.

Almost Some Almost
Always Never
always times never
I work overtime more than three times a week
My job requires me to work on rest days.
holidays or weekends
19 I believe that the time at work is too much and
it harms my family or personal activities
I have to attend to work matters when I am in
house
21 I think about family or personal activities
when I am at my job
I think that my family responsibilities affect
my work

The following questions are related to the decisions you can make in your job.
Almost Some Almost
Always Never
always times never
My work allows me to develop new skills
24 At my job, I can aspire to a better position
25 During my workday I can take breaks
when I need them
26 I can decide how much work I do during the
workday
I can decide the speed at which I carry out my
activities at my job
28 I can change the order of the activities I do
at my work

The following questions are related to any type of change that occurs in your work.
(consider the latest changes made).
 Almost Some Almost
Always Never
always times never
The changes that are taking place in my job are making it difficult
my work
30 When changes occur in my work, they are addressed.
take into account my ideas or contributions

The following questions are related to the training and information provided to you.
about your work.

Almost Some Almost

Always Never
always times never

They clearly inform me what my functions are.

They clearly explain to me the results that I should

obtain at my job

They clearly explain the objectives of my work to me.

34 They inform me who I can resolve issues with or

work matters

35 They allow me to attend training related to

my work

I receive useful training to do my job.

The following questions are related to the boss or bosses you are in contact with.

Almost Some Almost

Always Never
always times never

My boss helps organize the work better.

My boss takes my views into account and

opinions

My boss communicates the information to me in a timely manner.

related to work

The guidance my boss gives me helps me to perform.

better my job

My boss helps to solve the problems that arise.

they present at work

The following questions refer to your relationships with your peers.

Almost Some Almost

Always Never
always times never

I can trust my coworkers

43 Among peers we solve the problems of

I work respectfully
 44 At my job, I feel like part of the group

When we have to do teamwork the

colleagues collaborate

My coworkers help me when I have

difficulties

The following questions are related to the information you receive about your performance in the
work, recognition, a sense of belonging, and the stability that their job offers them.
Almost Some Almost
Always Never
always times never

47 Me informan sobre lo que hago bien en mi trabajo

48 The way they evaluate my work in my center of

work helps me improve my performance

In my workplace, they pay my salary on time.

The payment I receive is what I deserve for the work.

what I did

51 If I get the expected results at my job I

they reward or recognize

People who do their job well can grow.

professionally

I consider that my job is stable.

In my job, there is a continuous turnover of staff.

I take pride in working at this workplace.

I feel committed to my job.

The following questions relate to acts of workplace violence (mistreatment, harassment,

harassment, psychological abuse.
Almost Some Almost
Always Never
always times never

57 At my job, I can express myself freely without

interruptions

I constantly receive criticism about myself and/or my work.

I receive mockery, slander, defamation, humiliation

the ridiculizations

60 Either my presence is ignored or I am excluded from the

work meetings and in decision-making

The work situations are manipulated to make me

seem like a bad worker

My work successes are ignored and attributed to others.

workers

They block or prevent the opportunities I have.

to obtain a promotion or improvement in my job
 I have witnessed acts of violence at my center.
work

The following questions are related to customer and user service.

In my job, I have to provide service to clients or Yes

usuarios: No
If your answer was 'YES', answer the following questions. If your answer was 'NO', proceed to the questions.
from the next section.

Almost Some Almost

Always Never
always times never

I deal with very angry clients or users.

66 My job requires me to attend to very people
in need of help or sick

To do my job I have to show feelings

different from mine

My job requires me to deal with situations of violence

Yes
I am the boss of other workers.
No
If your answer was 'YES', please answer the following questions. If your answer was 'NO', you have completed the
questionnaire.
The following questions are related to the attitudes of the people you supervise.

Almost Some
Always Almost never Never
always times

They communicate work matters late.

70 Hinder the achievement of work results

They cooperate little when needed.

72 Ignore suggestions to improve their work

III.1 The questionnaire must be administered to all workers at the workplace, or it may
apply to a representative sample of these. The sample size must be determined
according to the following Equation 1:

This is the equation for

calculate the sample
representative
Where:
You are the total number of workers at the workplace.
It is the number of workers to whom the questionnaires should be applied.
0.9604y0.0025 remain constant.
Example: For 100 workers, N=100, substituting in Equation 1, we have:
 In this case, the number of workers will be 80.
The selection of the workers must be carried out randomly, so that all ...
workers can be considered for the application of the questionnaires, regardless of their shift,
tipo de puesto, área de trabajo, departamento, etc.
The sample will be distributed between men and women according to the percentage of each gender in the
work center.
III.3The grading of each questionnaire must be based on the following:
a) The responses to the items of the questionnaire for This is the table
identifying risk with the
factors value
Psychosocial factors must be qualified according to the tip. queyou
eguntie
ap
r ned ac or
Table 5 item
Value of the response options

Rating of the answer options

Items
Always Almost always Sometimes Almost never Never

1, 4, 23, 24, 25, 26, 27, 28, 30, 31,

32, 33, 34, 35, 36, 37, 38, 39, 40,
0 1 2 3 4
41, 42, 43, 44, 45, 46, 47, 48, 49,
50, 51, 52, 53, 55, 56, 57

2, 3, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14,

15, 16, 17, 18, 19, 20, 21, 22, 29,
4 3 2 1 0
54, 58, 59, 60, 61, 62, 63, 64, 65,
66, 67, 68, 69, 70, 71, 72

b) To obtain the grade, Table 6, which groups the items by category, must be considered.
domain and dimension, and proceed as follows:
1) Domain rating (ChouseIt is obtained by adding the score of each of the items that
they integrate the domain;

2) Category rating (CcatIt is obtained by summing the score of each of the items.
that integrate the category, and
3) Final rating of the questionnaire (CfinalIt is obtained by adding the score of all and each
one of the items that make up the questionnaire;
 This is the table where
the categories are,
domains and dimensions
that correspond to each
Table 6
question or item
Item groups by dimension, domain, and category

Category Domain Dimension item

Dangerous and unsafe conditions 1, 3

Conditions in the environment
Work environment Poor and unsanitary conditions 2, 4
of work
Dangerous jobs 5

Quantitative loads 6, 12

Fast-paced work rhythms 7, 8

Mental load 9, 10, 11

Workload
Emotional psychological burdens 65, 66, 67, 68

Own factors of the High responsibility loads 13, 14

activity Contradictory or inconsistent charges ["15","16"]

Lack of control and autonomy over work 25, 26, 27, 28

Lack of control over the Limited or no possibility of development 23, 24

work Insufficient participation and change management 29, 30

Limited or non-existent training 35, 36

Workday Long working hours 17, 18

Organization of
work time Interference in the relationship Influence of work outside the workplace 19, 20
work-family Influence of family responsibilities 21, 22

Lack of clarity in functions 31, 32, 33, 34

Leadership 37, 38, 39
Characteristics of leadership
40, 41

42, 43, 44
Social relations at work
Leadership and relationships 45, 46
at work Work relationships
Deficient relationship with the collaborators that
["69","70","71","72"]
supervises

57, 58, 59,

Violence Workplace violence 60, 61, 62,
63, 64

scarce o zero feedback del

Recognition of the 47, 48
performance
performance
Organizational environment Scarce or no recognition and compensation 49, 50, 51, 52

Insufficient sense of Limited sense of belonging 55, 56

belonging and instability Job instability 53, 54
 This is the ranking table for
c) The results of each questionnaire must be general
evaluated results, by category
according and
to the following ranges:
1) For the final grade: domain
Result of Null or
Under Medium Tall Very high
questionnaire despicable

Final grade of
questionnaire Cfinal<50 50 degrees Celsius75<C
final<75
final<99 99<Cfinal<140 Cfinal>140
Cfinal

2) For the qualification of the category:

Rating of the Null or
low Medium High Very high
category despicable

Work environment Ccat<5 5 less than Ccat<9 9< Ccat11 11< Ccat<14 Ccat>14

Own factors of the

Ccat<15 15 degrees Celsiuscat<30 30 degrees Celsiuscat<45 45 degrees Celsiuscat<60 Ccat>60
activity

Time organization of
Ccat<5 5 less than Ccat<7 7< Ccat<10 10 is less than Ccat<13 Ccat>13
work

Leadership and relationships in the

Ccat<14 14 less than Ccat<29 29< Ccat<42 42 is less than Ccat<58 Ccat>58
work

Organizational environment Ccat<10 10 < Ccat<14 14< Ccat<18 18 degrees Celsiuscat<23 Ccat>23

3) For the assessment of proficiency:

Result of Null or
Under Half High Very tall
domain despicable

Conditions in the
Chouse<5 5<Chome<9 9<Chome<11 11<Chouse<14 Chome>14
work environment

Workload Chouse<15 15 degrees Celsius21<C

home<21
dom<27 27<Chouse<37 Chome>37

Lack of control over

Chouse11 11<Chouse<16 16 less than Chome<21
21<Chouse<25 Chouse>25
the work

Workday Chome<1 1<Chouse<2 2<Chome<4 4<Chome6 Chouse>6

Interference in the
Chome<4 4<Chouse<6 6<Chouse<8 8<Chouse<10 Chouse>10
work-family relationship

Leadership Chouse<9 9<Chouse<12 12<Chome<16 16<Chome<20 Chouse>20

Relationships in the
Chouse<10 10 degrees Celsius13<C
home<13
house<17 17<Chome<21 Chome>21
work

Violence Chome<7 7<Chouse<10 >10Chouse<13 13<Chome<16 Chomegreater than 16

Recognition of
Chouse<6 6<Chome<10 10 < Chome<14 14<Chome<18 Chouse>18
performance

Insufficient sense of
belonging and, Chouse<4 4<Chome<6 6<Chouse<8 8<Chome<10 Chome>10
instability

III.4 Based on the results of the grading of each questionnaire, the level will need to be determined and analyzed.
of risk, as well as the actions that must be taken to control the risk factors
 This is the table where it yields the
need for action that
corresponds
psychosocial, through an intervention program for medium, high, by risk
and very high level
levels, with
based on the following Table 7: that has yielded the result
Table 7 general of the guide III
Criteria for taking action

Risk level Need for action

It is necessary to analyze each category and domain to establish

the appropriate intervention actions, through a Program of
intervention that must include specific evaluations1, and contemplate
awareness campaigns, review the risk prevention policy
Very high
psychosocial and programs for the prevention of risk factors
psychosocial, the promotion of a favorable organizational environment and the
prevention of workplace violence, as well as strengthening its implementation and
dissemination.
An analysis of each category and domain is required, so that
appropriate intervention actions can be determined through
an intervention program, which may include a specific assessment
and it should include an awareness campaign, review the policy of
High
prevention of psychosocial risks and programs for the prevention of
psychosocial risk factors, the promotion of an organizational environment
favorable and the prevention of workplace violence, as well as strengthening its
application and dissemination.
It is necessary to review the policy on the prevention of psychosocial risks and
programs for the prevention of psychosocial risk factors, the
Medium promotion of a favorable organizational environment and the prevention of
labor violence, as well as reinforcing its application and dissemination, through a
Intervention program.
Greater dissemination of the risk prevention policy is necessary.
psychosocial and programs for: the prevention of risk factors
Low
psychosocial, the promotion of a favorable organizational environment and the
prevention of workplace violence.
The risk is negligible, so no measures are required.
Null
additional.

1) Specific evaluation: Those that consist of a thorough study of the risk factors.
psychosocial through quantitative instruments (questionnaires), qualitative (interviews) or mixed
and, in their case, clinical, capable of assessing the organizational environment and its effect on health of the
workers to establish control measures and monitoring of these factors. For example, the
identification of burnout syndrome or psychological harassment (mobbing)
among others.