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Customer Call Handling Script

This document outlines a call script for customer service representatives at Porter, detailing how to handle various scenarios during a call. It includes opening greetings, responses to customer inquiries, hold scripts, and instructions for conference calls. The document concludes with a closing statement encouraging customers to rate their experience after the call.

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saroj491540
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7 views1 page

Customer Call Handling Script

This document outlines a call script for customer service representatives at Porter, detailing how to handle various scenarios during a call. It includes opening greetings, responses to customer inquiries, hold scripts, and instructions for conference calls. The document concludes with a closing statement encouraging customers to rate their experience after the call.

Uploaded by

saroj491540
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

CRN00000000

OJT as pretend as

Opening:
Good afternoon, my name is Rajat I am calling from porter. How may I assist you.

If he shares any info....


Script: - thank you for the information....

Can you please stay on call for a while So that I can check the details for you....

If he says any problem....


Script: - I'm sorry for the inconvenience please stay online for a minute let me check the details....

Use Hold while checking details: -


Hold script: -

Can I place your call on hold for a minute so that I can check the details for you...?

If he says ok

Then thank you, please stay online....

After releasing hold....


Script: - Thank you for staying on hold

Conference call script: -


Sir/Ma’am can you please stay online for a minute? I'm taking the customer/partner onto the
conference call.

If he answers the call

SCRIPT: - Good morning/afternoon/evening

This is (your name) ......... From the porter, I’m calling regarding ……… (say the reason you have
taken them on con call) and (inform the 2nd person that u were on call with 1st person and has
taken con call now)

If he doesn’t answer the call SCRIPT: - Sorry sir/ma’am I tried taking customer/partner onto a
conference call but their number is not reachable

Closing:
Thank you for calling Porter. After this call ended, you may receive one short call, Kindly rate your
experience with my call.

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