Shree Narayana Central School
ECONOMICS PROJECT
CONSUMER'S RIGHTS
SESSION: 2025–26
Submitted to: Lakshita Gaur
Submitted by: Raghav Modi
Class: 10
Roll No: 26
ACKNOWLEDGMENT
I would like to express my heartfelt gratitude to Ms. Lakshita Gaur, my Economics teacher,
for her valuable guidance, encouragement, and support throughout the completion of this
project on 'Consumer Rights'. I am also thankful to my school for providing me with the
necessary resources and a learning environment. Lastly, I would like to thank my family and
friends for their constant help and motivation.
(Signature)
Name: Raghav Modi
Class: 10
Roll No: 26
INDEX
1. Introduction
2. Meaning of Consumer and Consumer Rights
3. Need for Consumer Protection
4. Consumer Rights in India
5. Consumer Responsibilities
6. Consumer Protection Act (COPRA)
7. Consumer Awareness Programs
8. Role of Consumer Organizations and NGOs
9. Case Study / Real-Life Example
10. Conclusion
11. Bibliography
1. Introduction
A consumer is a person who buys goods or services for personal use and not for resale or
manufacturing. Every individual, knowingly or unknowingly, is a consumer in some way.
With growing markets, advertisements, and online platforms, consumers often face
exploitation. Hence, understanding Consumer Rights has become essential to protect
ourselves from unfair trade practices and ensure justice.
2. Meaning of Consumer and Consumer Rights
Consumer: A consumer is anyone who buys goods or avails services for personal use, not
for resale or profit.
Consumer Rights: These are the rights that ensure protection, information, and fair
treatment of consumers in the market. The Consumer Protection Act, 2019 safeguards these
rights.
3. Need for Consumer Protection
Consumer protection is necessary because:
- Sellers may cheat or mislead buyers through false advertisements.
- Goods and services may be defective or of low quality.
- There may be unfair pricing or lack of safety standards.
- Consumers often have less knowledge about their legal rights.
Thus, laws are enforced to balance sellers and buyers.
4. Consumer Rights in India
According to the Consumer Protection Act (COPRA), the six consumer rights are:
1. Right to Safety
2. Right to Information
3. Right to Choose
4. Right to be Heard
5. Right to Redressal
6. Right to Consumer Education.
5. Consumer Responsibilities
Consumers should:
- Read labels carefully before purchasing.
- Ask for a bill or receipt.
- File complaints against unfair practices.
- Use products responsibly and avoid wastage.
6. Consumer Protection Act (COPRA)
The Consumer Protection Act (1986, revised in 2019) protects consumer interests. It
established a three-tier redressal system:
1. District Forum – up to ₹1 crore
2. State Commission – ₹1 crore to ₹10 crore
3. National Commission – above ₹10 crore.
It also introduced the Central Consumer Protection Authority (CCPA).
7. Consumer Awareness Programs
Government and NGOs organize programs such as:
- 'Jago Grahak Jago' campaign
- Consumer awareness advertisements
- School workshops and consumer clubs.
8. Role of Consumer Organizations and NGOs
These organizations help by:
- Filing complaints
- Educating consumers
- Publishing awareness material
- Helping consumers get compensation.
Examples: Consumer Guidance Society of India, VOICE, Common Cause.
9. Case Study / Real-Life Example
A consumer bought a refrigerator that stopped working in 6 months. The company refused
to replace it. The consumer filed a case in the District Consumer Forum, which ordered the
company to replace it and pay compensation. This shows why consumer awareness is
important.
10. Conclusion
Consumer rights help maintain fairness and trust in the market. Awareness is the key to
becoming responsible consumers. By exercising our rights and duties, we ensure a fair and
transparent market.
11. Bibliography
- NCERT Economics Textbook – Class 10
- Ministry of Consumer Affairs ([Link])
- 'Jago Grahak Jago' Campaign
- Wikipedia – Consumer Protection Act, 2019
- Newspapers and Magazines.