Basic Needs and
Clients’ Rights
Saturday October 19 2024
Julie Blaize
Objectives
Explain the theories of basic human needs.
Explain the importance of Client Rights
Describe the components/areas that are Client Rights
Demonstrate ways to protect client rights.
Describe the types of abuse, neglect and
misappropriation.
Demonstrate how to respond to situations related to
abuse, neglect or misappropriation.
Theories of Basic Human Needs
Needs motivate our behavior and feelings
Unmet needs
Can create stress
Reactions to stress
How client or resident may respond to unmet
needs
Basic human needs
Physical needs
Safety and security needs
Belonging needs
Self-worth needs
Self-fulfillment needs
Physical safety and security needs come first, higher
needs next
The role of family in society
Reproduction
Care and nurturing children
Meeting the needs of individual
members
Passing on a culture and system of
values
How families differ
Each family is unique
Serious problems that may affect the family
Individual family members may differ from each other
Other family differences
Cultural heritage (and effect on care giving)
Family values and customs
Sexual difference
Finances
Age
View of elderly
The world’s view - a “problem” and not an achievement
Families: “burden”
Society and governments: a “duty.”
Families have opted to place their elderly relatives in long term care
facilities, even though families are urged to assist their loved ones in old age.
Aging and the individual
Aging as a normal process
Individual variations in the aging process
Physical/mental process
Influences related to the aging process
Client Rights
Exercise his or her rights.
Be informed about what rights and responsibilities he or
she has
If he or she wishes, have the facility manage his or her
personal funds
Choose a physician, treatment and participate in decisions
and care planning
Privacy and confidentiality
Privacy in sending and receiving mail
Visit and be visited by others from outside the home
Client Rights ( cont’d)
Use a telephone in privacy
Retain and use personal possessions to the maximum
extent that space and safety permit
Self-medicate medications, if the attending physician,
nurse or family member determines it is safe
Be free from verbal, sexual, physical and mental abuse,
corporal punishment and involuntary seclusion.
Protection of Client rights
Never abuse – know your limits
Types of abuse
Reportsigns/symptoms of abuse, neglect
and misappropriation
Privacy
Avoid unnecessary exposure
Do not open mail without permission
Knock and request permission before entering
room
Confidentiality
No gossip
Keep health information private
Social Media – posting of client’s information is
considered abuse
Client Care
Involve client in care
Explain procedures
Respect refusal in care
Report refusal of care
Types of Abuse
Physical
Sexual
Mental
Verbal
Financial
Neglect/Negligence
Involuntary Seclusion
Signs and Symptoms of abuse
Conditions– suspicious marks, bruises, bite
marks, fracture, dislocations, burns, scalp
tenderness, nose bleeds, swelling, welts
Observations– fear, pain, withdrawal, mood
changes, acting out, anxiety, guarding
Signs and Symptoms of neglect
Conditions – pressure ulcers, dehydration,
weight loss
Observations – unclean, soiled bedding or
clothing, unanswered call lights, wrong
clothes, no glasses/hearing aids, uneaten
food/snacks, no water available.