Reebok Assistant (9/5/2024, 20:14:11): This chat may be monitored and retained for
quality assurance purposes. See our Privacy Policy for details about our
information practices. [Link]
Reebok Assistant (9/5/2024, 20:14:12): Hey there! I'm your Reebok Assistant.
Reebok Assistant (9/5/2024, 20:14:13): Which of these can I help you with?
Reebok Assistant (9/5/2024, 20:14:15): Menu Options:
Order status
Returns
Product information
Promotions & vouchers
Something else
null (9/5/2024, 20:14:19): Something else
Reebok Assistant (9/5/2024, 20:14:24): Okay. Let me get someone to help you.
Reebok Assistant (9/5/2024, 20:14:25): I'll need to collect some information from
you.
Reebok Assistant (9/5/2024, 20:14:27): What's your email address?
null (9/5/2024, 20:14:34): alexbunshi21@[Link]
Reebok Assistant (9/5/2024, 20:14:38): In a few words, tell me how I can help.
null (9/5/2024, 20:16:13): I can't pay for the purchase I get a page that says
reload the page I thought it was my card's fault so I tried with another card and
it didn't work and I got that too I can send you a screenshot.
Reebok Assistant (9/5/2024, 20:16:18): Please give me a moment to connect you.
Abhishek (9/5/2024, 20:16:24): Hi, I'm Abhishek and I will be assisting you today!
null (9/5/2024, 20:16:33): ok
Abhishek (9/5/2024, 20:16:52): I'm so sorry to learn about the issue with payment.
Please do not worry, I am here and will do my best to assist you.
Abhishek (9/5/2024, 20:17:09): Kindly confirm if your full name and email address
are: Kevin Bunshi and alexbunshi21@[Link]
null (9/5/2024, 20:17:13): yes
Abhishek (9/5/2024, 20:17:15): Thank you so much for confirming all the details.
null (9/5/2024, 20:17:26): ok
Abhishek (9/5/2024, 20:17:43): I would request you to share a picture with us of
the error. I am sharing a file request via which you can share the picture.
Please note- The file size should be within 5 MB (JPG., JPEG., PNG. Or PDF format).
Abhishek (9/5/2024, 20:18:43): Are we connected?
null (9/5/2024, 20:18:59): yes
Abhishek (9/5/2024, 20:19:19): Thank you for the pricture.
null (9/5/2024, 20:19:51): that came out after I paid
null (9/5/2024, 20:20:14): but the purchase was not made
Abhishek (9/5/2024, 20:20:17): We apologize for the inconvenience caused. That
certainly isn't the experience we want you to have.
Abhishek (9/5/2024, 20:20:38): Is the payment method based on US?
null (9/5/2024, 20:21:14): yes but I am buying through ecuador
Abhishek (9/5/2024, 20:22:58): I apologize, but our Reebok US website ([Link])
only accepts payment methods based on the USA. This is the reason why the payment
was not made for the order.
Abhishek (9/5/2024, 20:23:04): I hope I was able to assist you with the issue. Is
there anything else I can help you with?
null (9/5/2024, 20:23:35): and how can I buy
Abhishek (9/5/2024, 20:24:20): You can purchase at any third-party retailer in your
locality.
Abhishek (9/5/2024, 20:24:24): Is there anything else I can help you with?
null (9/5/2024, 20:24:39): but these shoes are not available at maratton
Abhishek (9/5/2024, 20:25:32): I apologize for the inconvenience and understand
your concern. Regrettably, we do not provide our service at Ecuador
Abhishek (9/5/2024, 20:25:49): I hope you will understand.
Abhishek (9/5/2024, 20:25:51): Is there anything else I can help you with?
null (9/5/2024, 20:26:18): there will be the possibility to make international
payments ?
Abhishek (9/5/2024, 20:27:11): I am very sorry but we cannot commit to any
possibility of international payment.
Abhishek (9/5/2024, 20:27:18): Is there anything else I can help you with?
null (9/5/2024, 20:27:50): no, thank you for helping me
Abhishek (9/5/2024, 20:27:55): Thanks for contacting Reebok. I Wish you a great day
and best regards!