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Management Control Processes Explained

Chapter 14 discusses the control process in management, emphasizing the importance of monitoring and correcting work performance to achieve organizational goals. It covers various control techniques, performance measurement tools, and the significance of corporate governance reforms. Additionally, it highlights the need for effective communication and proactive measures to address workplace issues, including violence and employee theft.

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18 views3 pages

Management Control Processes Explained

Chapter 14 discusses the control process in management, emphasizing the importance of monitoring and correcting work performance to achieve organizational goals. It covers various control techniques, performance measurement tools, and the significance of corporate governance reforms. Additionally, it highlights the need for effective communication and proactive measures to address workplace issues, including violence and employee theft.

Uploaded by

k63.2412530037
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Controlling - Chapter 14: Questions Only

______ refers to the process of monitoring, comparing, and correcting work performance.

_____ is the final step in the management process, which provides a critical link back to
_____.

Which of the following management responsibilities determines if organizational goals are


being achieved?

Which of the following observations best explains why the control function is important?

The control process assumes that ____.

The first step in the control process is _____.

Which of the following sources of information for measuring performance has the
disadvantage of being subject to personal biases, and is time consuming and obtrusive?

Which of the following is one of the main advantages of using statistical reports as the
source of information?

Which of the following sources usually provides filtered information which cannot be
documented?

Which of the following sources provides information which is comprehensive, formal, and
easy to file and retrieve?

The comparing step in the control process determines ______.

Managers should use subjective measure when ______.

_____ corrects the problem at once to get performance back on track.

If a manager investigated how and why performance has deviated beyond the acceptable
range of variation, and then corrects the source of the deviation, she is using _____.

Managers could choose to do nothing when _______.

Which of the following refers to the overall output of goods or services produced divided by
the inputs needed to generate that output?

_____ is measured by the costs of acquiring and transforming organizational resources


into outputs.

Which of the following is considered the easiest way to increase organizational


productivity?

In order to increase the ratio of outputs to inputs, a manager would have to ______.

Organizational _____ is a measure of how appropriate organizational goals are and how
well an organization is achieving those goals.

Certain organizations conduct culture audits to find out which companies are the best to
work for. What is the major benefit associated with these rankings?
An organization hires additional personnel as soon as they get a major contract. The
organization is using _____ control.

Which of the following is considered the most desirable type of control to prevent
anticipated problems?

The management control that takes place while a work activity is in progress is known as
________.

Management by walking around is an example of ______ control.

_____ is when a manager in the work area interacts directly with employees to maintain
supervision.

The ____ ratios measure an organization's ability to meet its current debt obligations.

Which of the following ratios examines the organization's use of debt to finance its assets
and its ability to meet the interest payments on the debt?

_____ ratios measure how efficiently the firm is using its assets.

Which of the following ratios measures how efficiently and effectively the firm is using its
assets to generate revenue?

When data is analyzed and processed, it becomes ______.

Raw, unanalyzed facts are called _____.

The ____ approach to performance measurement was introduced as a way to evaluate


organizational performance from more than just the financial perspective.

Which of the following is a performance measurement tool that looks at four areas that
contribute to a company's performance?

_____ is the search for the best practices among competitors or noncompetitors that lead
to their superior performance.

Control techniques can be quite different for different countries. The differences are
primarily in the ____.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary
need to design organizational control for _______.

Fraudulent filing of expense reports is an example of _______.

Clinical psychologists suggest that employee theft ______.

Factors that have been found to be linked to workplace violence include ______.

Experts have described employee work driven by TNC as a primary contributor to


workplace violence. TNC refers to _____.

Which of the following is an example of feedforward control measure used to control


possible workplace violence?
An organization communicates openly to its employees about violent incidences in the
workplace and what's being done to handle them. This is an example of a _____ control
strategy.

The service profit chain is the service sequence from employees to customers to profit.
According to this concept, the company's strategy and service delivery system determines
_______.

Corporate governance ______.

Two areas in which corporate governance is being reformed are the role of boards of
directors and ____.

The Sarbanes-Oxley Act called for ____.

Common questions

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Organizations can implement pre-employment screening, provide training programs focused on conflict resolution, and establish clear policies and communication channels to deter workplace violence, thereby mitigating potential issues before they escalate .

Managers might choose to do nothing when performance deviations are within the acceptable range of variation and do not significantly impact the achievement of goals, indicating that the issue may be inconsequential or self-correcting .

The first step in the control process is to measure actual performance. It is crucial because it establishes the baseline data that is used for comparison against set standards, allowing managers to identify deviations and take corrective actions .

Feedforward control is considered the most desirable type because it aims to prevent anticipated problems before they occur, ensuring processes stay aligned with organizational goals from the outset .

The control function helps determine if organizational goals are being achieved by providing a means for managers to monitor work performance, compare it with set standards, and make necessary corrections, thereby ensuring alignment with organizational objectives .

Corporate governance establishes the framework for setting objectives, policies, and performance standards that guide organizational control. It is being reformed to enhance transparency and accountability by improving the role of boards of directors and auditing practices .

The process is referred to as controlling, which is the final step in the management process that provides a critical link back to planning .

The service profit chain illustrates how a company's strategy and service delivery system are systematically aligned with control mechanisms to ensure employee performance leads to customer satisfaction, which in turn drives profitability. Control processes ensure each link in this chain is operating efficiently .

The control techniques differ primarily due to cultural, regulatory, and economic factors that influence how organizations operate in different countries. These factors affect decision-making processes, the balance of power within organizations, and reporting requirements .

One of the main advantages of using statistical reports is that they provide comprehensive, formal, and easily retrievable data, which aids in making well-informed decisions by eliminating personal biases .

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